High School Business Communications: Developing Effective Skills, Study notes of Principles of Theater Design

Download High School Business Communications: Developing Effective Skills and more Study notes Principles of Theater Design in PDF only on Docsity! Published for 2020-21 school year. Approved April 10, 2015; Amended September 5, 2017 Business Communications Primary Career Cluster: Business Management & Administration Course Contact: CTE.Standards@tn.gov Course Code(s): C12H16 Prerequisite(s): Introduction to Business & Marketing (C12H26) Credit: 1 Grade Level: 10 - 11 Focused Elective Graduation Requirements: This course satisfies one of three credits required for an elective focus when taken in conjunction with other Business, Marketing, or Finance courses. POS Concentrator: This course satisfies one out of two required courses to meet the Perkins V concentrator definition, when taken in sequence in an approved program of study. Programs of Study and Sequence: This is the second course in the Business Management and Office Management programs of study. Aligned Student Organization(s): DECA: http://www.decatn.org FBLA: http://www.fblatn.org Coordinating Work-Based Learning: Teachers are encouraged to use embedded WBL activities such as informational interviewing, job shadowing, and career mentoring. For information, visit https://www.tn.gov/education/career-and- technical-education/work-based-learning.html. Available Student Industry Certifications: None Teacher Endorsement(s): 030, 031, 032, 033, 034, 036, 037, 039, 041, 052, 054, 055, 056, 057, 152, 153, 158, 201, 202, 203, 204, 311, 430, 431, 432, 434, 435, 436, 471, 472, 474, 475, 476, 952, 953, 958 Required Teacher Certifications/Training: None Teacher Resources: https://www.tn.gov/education/career-and-technical- education/career-clusters/cte-cluster-business-management- administration.html Course Description Business Communications is a course designed to develop students’ effective oral and electronic business communications skills. This course develops skills in multiple methods of communications, including social media, as well as electronic publishing, design, layout, composition, and video conferencing. Upon completion of this course, proficient students will be able to demonstrate successful styles and methods for professional business communications using the proper tools to deliver effective publications and presentations. Approved April 10, 2015; Amended September 5, 2017 Page 2 Program of Study Application This is the second course in the Business Management and Office Management programs of study. For more information on the benefits and requirements of implementing these programs in full, please visit the Business Management and Administration website at https://www.tn.gov/education/career- and-technical-education/career-clusters/cte-cluster-business-management-administration.html. Course Standards Communication Components 1) Demonstrate compliance with the school’s ethics policy regarding copyrighted materials, plagiarism, authenticity, proper citations, privacy, and proper use of technology resources. 2) Identify, analyze, and critique the basic components of communications, such as the message, the sender, the receiver, the mode, the noise, and the response. This includes conducting responsible research when necessary, developing effective arguments, composing meaningful and coherent messages appropriate to the intended audience, and polishing one’s delivery skills to deliver an effective and credible message, followed by listening. 3) Differentiate between verbal and nonverbal communications when interacting with peers, subordinates, superiors, and customers. List specific techniques for effective communications and evaluate how different cultures and generations attach different meanings to various gestures, intonations, and other communications techniques. 4) Practice and implement proven communication techniques to foster positive interpersonal relationships in the business atmosphere, such as: a. Establishing and maintaining positive relationships with coworkers and customers (e.g., being fair, helpful, tactful, gracious, and appreciative). b. Recognize manifestations of tension, and employ recommended strategies to resolve the situation in the most favorable ways (e.g., collaborating, compromising, accommodating). c. Practice various interactions and conflict resolution strategies by participating in role-play exercises and structured controversies, allowing students to model positive/supportive behaviors that respect varying perspectives and viewpoints of others and yield consensus decision-making. Digital Citizenship 5) Create a rubric for evaluating and selecting the best electronic communication tool for a given task or situation. Using scenarios from business and industry, identify appropriate tools for various situations and defend selections through a persuasive narrative, based on the application of the rubric. 6) Research and analyze various aspects of good digital citizenship. In groups, discuss the effects of technology on day-to-day and business communications. Select one topic (such as hacking of a customer database, social media, etc.) for further exploration and develop an