APCO FINAL EXAM QUESTIONS Questions with 100% Correct Answers | Verified ., Exams of Public Health

Download APCO FINAL EXAM QUESTIONS Questions with 100% Correct Answers | Verified . and more Exams Public Health in PDF only on Docsity! APCO FINAL EXAM QUESTIONS Questions with 100% Correct Answers | Verified . 1. T/F: The term "PSAP" stands for Public Safety Access Point. - - ✓✓False 2. T/F: Professionalism is defined by who you are, what you do, and how others perceive you. - - ✓✓True 3. T/F: Ethics involves an individual's personal, professional, and organization rules of conduct. - - ✓✓True 4. T/F: The three primary fields of public safety communications are law enforcement communications, fire service communications, and emergency management communications. - - ✓✓False 5. T/F: The term "vital statistics" defines the primary functions or tasks of public safety communications systems. - - ✓✓True 6. T/F: Computer-Aided Dispatch (CAD) systems, maps, and the Internet are examples of PSAP informational sources. - - ✓✓True 7. T/F: A policy is a guide to action and a procedure is a guide to thinking. - - ✓✓False 8. The operational relationship between telecommunicators, supervisors, and managers is defined by the PSAP's? - - ✓✓Chain of Command P a g e 1 | 18 9. The vital services of a public safety communications system are to provide the communications between the PSAP and? - - ✓✓The public, agency personnel, other agencies, and support services 10. A process for supplying supplemental personnel, equipment, or other resources to assist other agencies in time of need is referred to as? - - ✓✓Mutual Aid 11. T/F: Quality Assurance programs in the PSAP include actions taken to ensure that standards and procedures are met and followed. - - ✓✓True 12. T/F: A question that can't be answered "yes" or "no" is referred to as an open-ended question. - - ✓✓True 13. T/F: Because the telecommunicator cannot see callers on the phone, nonverbal communication plays no part in handling public safety calls for service. - - ✓✓False 14. T/F: Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing. - - ✓✓False 15. T/F: An observation is based on assumptions and an inference is based on facts. - - ✓✓False 16. T/F: As part of customer service, callers expect to talk to a professional, be treated with courtesy, and speak to a person that can solve their problem. - - ✓✓True P a g e 2 | 18 35. T/F: The four basic operational methods for call routing are direct dispatch, call transfer, call relay, and call referral. - - ✓✓True 36. T/F: PBX systems pinpoint the exact location of the caller. - - ✓✓False 37. The term "MSAG" stands for: - - ✓✓Master Street Address Guide 38. The number used by wireless carriers to route the call and identify the cell site from which the call originates is referred to as the: - - ✓✓P-ANI 39. The most important information the telecommunicator needs to receive when processing wireless calls is: - - ✓✓Where (location) 40. The technology that allows you to make telephone calls using the internet is: - - ✓✓VoIP 41. Which of the following is part of a Basic 9-1-1 system? - - ✓✓Dedicated lines to send the caller to the correct answering point 42. T/F: Video, text, and other data features of smartphones are posing new challenges to PSAPs to adapt to new technologies. - - ✓✓True 43. T/F: As of 2010, the FCC stated that approximately 70% of all calls to PSAPs were originating from cell phones. - - ✓✓True P a g e 5 | 18 44. T/F: Next generation 9-1-1 will allow anybody to contact 9-1-1 from any internet-enabled device or through existing telephone systems. - - ✓✓True 45. T/F: Very few public safety organizations have a website and/or social media presence. - - ✓✓False 46. T/F: Public safety agencies generally do not have access to closed circuit TV (CCTV). - - ✓✓False 47. In addition to AVL, the Department of Homeland Security is continuing to develop _______ to improve unit safety and deployment. - - ✓✓Personal tracking systems 48. Which of the following best describes the FirstNet concept? 49. -a broadcast system that can carry TV and radio programs 50. -a federal initiative to create a network to support improved communications 51. -a group of local public safety agencies to help share information 52. -none of the above - - ✓✓A federal initiative to create a network to support improved communications 53. Text to 9-1-1 is especially important to which demographic? 54. -younger residents 55. -hearing and speech-impaired residents 56. -anyone who cannot make a voice call due to safety concerns 57. -all of the above - - ✓✓All of the above P a g e 6 | 18 58. The increasing pace of change in the public safety sector presents which of the following challenges specifically to the telecommunicator? 59. -willingness to upgrade skills 60. -commitment to ongoing training 61. -ability to manage learning of others 62. -both a and b - - ✓✓Both a and b 63. Which of the following technologies can potentially detect an impact like a gunshot to a first responder? - - ✓✓Smart Vest 64. T/F: A silent, open line call must be considered a potential TTY call until proven otherwise. - - ✓✓True 65. T/F: When communicating with TTY callers, the telecommunicator should type "SK" when they want the other person to respond. - - ✓✓False 66. T/F: When communicating with TTY callers, the telecommunicator should type "GA" when they want the other person to respond. - - ✓✓True 67. T/F: When communicating with TTY callers, the telecommunicator should type "QA" when they want to indicate that a question is being asked. - - ✓✓False 68. T/F: Calls via a video relay service (VRS) can only come into the PSAP on special 7-1-1 lines. - - ✓✓True P a g e 7 | 18 92. T/F: Logging recorder information can be used for QA/QI purposes. - - ✓✓True 93. T/F: CAD system configurations are the same in all PSAPs. - - ✓✓False 94. T/F: CAD systems that interface with the PSAP's E9-1-1 system can automatically enter ALI/ANI information into the necessary fields. - - ✓✓True 95. T/F: MDT/MDC systems can increase the amount of air time by a telecommunicator. - - ✓✓False 96. T/F: Telecommunicators should depend on their records devices to retrieve information missed during a call. - - ✓✓False 97. A small computer terminal that permits data transfer between the response units and the PSAP is a? - - ✓✓MDT/MDC 98. Forty-five minutes after 8:00PM in 24-hour (military) time is? - - ✓✓2045 99. The abbreviation for the technology that provides a mapped location of response units is? - - ✓✓AVL 100. CAD systems are usually designed with built-in redundancies because? - - ✓✓If one portion of the CAD fails, backup systems can keep CAD running P a g e 10 | 18 101. Mapping systems integrated with CAD can provide all the following except? - schools - cross streets - residence phone numbers - landmarks - - ✓✓Residence phone numbers 102. T/F: The "Echo Procedure" is used in radio transmissions to assign response units - - ✓✓False 103. Limitations on radio power, antenna height, and frequency use are set by the.. - - ✓✓Federal Communications Commission (FCC) 104. T/F: The abbreviations "BOLO" and "ATL" refer to the same type of radio broadcasts - - ✓✓True 105. When handling fire service calls, preliminary dispatch information should be kept to a minimum - - ✓✓True 106. T/F: It is acceptable to not acknowledge certain units - - ✓✓False 107. T/F: The telecommunicator is a vital link between callers and response units - - ✓✓True 108. Proper radio demeanor and attitude requires that you: - - ✓✓Speak unemotionally P a g e 11 | 18 109. Radio broadcasts should last no longer than: - - ✓✓30 seconds 110. The Phonetic Alphabet is used in radio broadcasting to: - - ✓✓Distinctly spell words which could be misinterpreted 111. Performing regular radio status checks on response units can enhance: - - ✓✓Response Unit Safety 112. T/F: A simplex radio system allows for many talk groups to share the same frequencies - - ✓✓False 113. When someone lets a radio's microphone and speaks, a _________ turns the voice into an electrical signal - - ✓✓Transmitter 114. T/F: A radio is a means of transmitting information without physical connections between the sender and the receiver - - ✓✓True 115. T/F: Portable radios allow response units to communicate only among themselves - - ✓✓False 116. T/F: A radio pager is a device containing a one-way receiver and decoder that may be activated from PSAP - - ✓✓True P a g e 12 | 18 134. T/F: Liability is something that is claimed as existing or being as described but not yet proven. - - ✓✓False 135. T/F: Under certain circumstances, a telecommunicator could be held liable for negligence in a case. - - ✓✓True 136. T/F: The telecommunicator should always reassure callers that response units will be right there. - - ✓✓False 137. T/F: When called upon to testify in a legal case, keep answers simple, and if possible answer yes or no. - - ✓✓True 138. T/F: After completing initial training, there is no need for telecommunicators to be responsible for continuing education. - - ✓✓False 139. Actions done where there are no hard and fast rules as to the course of conduct one must or must not take are defined as? - - ✓✓Discretionary Act 140. The level of duty owed by one person to another is defined as? - - ✓✓Standard of Care 141. Failure to keep work related confidentiality could result in? - criminal charges against the telecommunicator - civil charges against the telecommunicator - civil charges against the PSAP P a g e 15 | 18 - all of the above - - ✓✓All of the above 142. Preventing, eliminating, mitigating exposure to adverse circumstances is a process referred to as? - - ✓✓Risk Management 143. T/F: Shift workers experience the same amount of stress as non-shift workers. - - ✓✓False 144. EAP stands for - - ✓✓Employee Assistance Program 145. T/F: Taking care of yourself and managing stress is essential to your health and your success in your new career. - - ✓✓True 146. T/F: What may be a critical incident to one telecommunicator may not affect another at all. - - ✓✓True 147. T/F: Maintaining a positive attitude will help to reduce stress. - - ✓✓True 148. T/F: Professional development for the telecommunicator in the PSAP can include on-the-job feedback from supervisors with goals for skill building, growth, and improvement. - - ✓✓True 149. An example of physical stress in the communications center might be: - - ✓✓Soreness in the back P a g e 16 | 18 150. The long-term effect of mental stress is sometimes called: - - ✓✓Burnout 151. The acronym CISD stands for: - - ✓✓Critical Incident Stress Debriefing 152. Understanding that everybody has difference along lines of age, race, ethnicity, gender, sexual orientation, economic status, physical abilities, and religious beliefs shows respect for and acceptance of: - - ✓✓Diversity 153. T/F: NIMS is a comprehensive national approach to incident management - - ✓✓True 154. Within the ICS, the section responsible for ordering resources and providing facilities, supplies, and equipment maintenance is the: - - ✓✓Logistics Section 155. T/F: The Incident Command System (ICS) is an integral part of NIMS - - ✓✓True 156. T/F: The Incident Command System (ICS) is widely applicable to organize only long-term field-level operations: - - ✓✓False 157. T/F: The public information officer (PIO) is responsible for interfacing with the public and the media with incident-related information - - ✓✓True 158. Common terminology is not needed within the Incident Command System (ICS) - - ✓✓False P a g e 17 | 18