APCO Modules 1-7 Questions | 50 Questions with 100% Correct Answers | Verified | Latest Up, Exams of Community Corrections

Download APCO Modules 1-7 Questions | 50 Questions with 100% Correct Answers | Verified | Latest Up and more Exams Community Corrections in PDF only on Docsity! APCO Modules 1-7 Questions | 50 Questions with 100% Correct Answers | Verified | Latest Update 1. What does the term "PSAP" stands for? - ✓✓Public Safety Answering Point 2. Professionalism is defined by who you are, what you do, and how others perceive you. - ✓✓true 3. Ethics involves an individual's personal, professional, and organizational rules of conduct. - ✓✓true 4. What are the three primary disciplines of public safety communications? - ✓✓??? 5. The term "vital services" defines the primary functions or tasks of public safety communications systems. - ✓✓true 6. A policy os a guide to... - ✓✓thinking 7. A procedure is a guid to... - ✓✓action 8. The operational relationship between telecommunicatiors, supervisors and managers is defined by the PSAP's: - ✓✓Chain of Command 9. The vital services of a public safety communications system are to provide communication between a PSAP and: - ✓✓The public, agency personnel, other agencies and support services 10. A process for supplying supplemental personnel, equipment or other resources to assist other agencies in time of need os referred to as: - ✓✓Mutual Aid 11. Because the telecommunicator cannot see callers on the phone, nonverbal communication plays no part in handling public safety calls for service - ✓✓false 12. A question that cannot be answered "yes" or "no" is referred to as an open-ended question. - ✓✓true 13. Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing. - ✓✓false 14. Quality Assurance programs in the PSAP include actions taken to ensure that standards and procedures are met and followed. - ✓✓true 15. An observation is based on assumptions and an interference is based on facts - ✓✓false 16. As part of customer service, callers expect to talk to a professional, be treated with courtesy and speak to a person who can solve their problems - ✓✓true 17. The 6 components of the communications cycle are: - ✓✓sender, receiver, context, message, medium, and feedback 18. Demonstrating an interest and understanding in what is being said by staying focused, asking questions, listening for the main point and listening for rational behind what is being said is the definition of: - ✓✓Active Listening 19. Physically signaling that you are listening is applying the listening technique of: - ✓✓Nonverbal attending 20. Emergency calls can only come in one emergency lines - ✓✓false 21. Giving legal advice and/or personal opinions to callers is all part of a telecommunicator's job - ✓✓false 22. Relying on memory during information gathering is a good way to get all the details - ✓✓false 23. An accurate description of weapons is critical information for response units. - ✓✓True 24. if a telecommunicator can only get one piece of information from a caller, it should be: - ✓✓Where 25. Persistently asking for the same information without changing the words spoken is: - ✓✓A technique used with hysterical caller 26. The telecommunicator should always verify the: - ✓✓Incident Location