APCO PST1 Study Guide | 100 Questions with 100% Correct Answers | Verified | Latest Update, Exams of Study of Commodities

Download APCO PST1 Study Guide | 100 Questions with 100% Correct Answers | Verified | Latest Update and more Exams Study of Commodities in PDF only on Docsity! APCO PST1 Study Guide | 100 Questions with 100% Correct Answers | Verified | Latest Update The term "PSAP" stands for "Public Safety Access Point" - ✔✔️F️ALSE Professionalism is defined by who you are, what you do and how others perceive you. - ✔✔️T️RUE Ethics involves an individual's personal, professional and organizational rules of conduct. - ✔✔️T️RUE The operational relationship between telecommunicators, supervisors and managers is defined by the PSAP's: - ✔✔️C️hain of Command The three primary disciplines of public safety communications are law enforcement communications, fire service communications and emergency management communications. - ✔✔️F️ALSE The term "vital services" defines the primary functions or tasks of public safety communications systems. - ✔✔️T️RUE The vital services of a public safety communications system are to provide communication between the PSAP and: - ✔✔️T️he public, agency personnel, and other agencies A process for supplying supplemental personnel, equipment or other resources to assist other agencies in time of need is referred to as: - ✔✔️M️utual Aid A policy is a guide to action and a procedure is a guide to thinking. - ✔✔️F️ALSE The six components of the communications cycle are: - ✔✔️S️ender, receiver Demonstrating an interest and understanding in what is being said by staying focused, asking questions, listening for the main point and listening for the rationale behind what is being said is the definition of: - ✔✔️A️ctive Listening Physically signaling that you are listening is applying the listening technique of: - ✔✔️B️. Nonverbal attending Because the telecommunicator cannot see callers on the phone, nonverbal communication plays no part in handling public safety calls for service. - ✔✔️F️ALSE A question that cannot be answered "yes" or "no" is referred to as an open-ended question. - ✔✔️T️RUE Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing. - ✔✔️F️ALSE 9-1-1 calls are selectively routed to the correct PSAP based on the MSAG. - ✔✔️T️RUE The term "MSAG" stands for: - ✔✔️M️aster Street Address Guide The four basic operational methods for call routing are direct dispatch, call transfer, call relay and call referral. - ✔✔️T️RUE PBX systems pinpoint the exact location of the caller. - ✔✔️F️ALSE Video, text and other data features of smartphones are posing new challenges to PSAPs to adapt to new technologies. - ✔✔️T️RUE A terminal type device with keyboard and display used by the deaf or hearing impaired to communicate via telephone lines is a: - ✔✔️T️TY A silent, open-line call must be considered a potential TTY call until proven otherwise. - ✔✔️T️RUE Calls via a video relay service (VRS) can only come into the PSAP on special 7-1-1 lines. - ✔✔️F️ALSE The term for the industry involved in delivering location-based service to consumer driven vehicles is: - ✔✔️T️elematics The abbreviation "TCC" stands for: - ✔✔️T️elematics Call Center "Conference-in" allows the telecommunicator to communicate directly with the Telematics subscriber reporting the emergency. - ✔✔️T️RUE The abbreviation used to describe the automatic transmission via wireless technology of critical vehicle and occupant data immediately following a crash is: - ✔✔️A️CN A Telematics call that is similar to a 9-1-1 Open Line Call is: - ✔✔️A️n emergency button activation, no voice call Prior to contacting a Telematics operator for stolen vehicle tracking, the telecommunicator must: - ✔✔️E️nter the vehicle into the NCIC system A small computer terminal that permits data transfer between the response units and the PSAP is a: - ✔✔️M️DT/MDC Forty-five minutes after 8:00 p.m. in 24-hour (military) time is: - ✔✔️2️045 hours The abbreviation for the technology that provides a mapped location of response unit vehicles is: - ✔✔️A️VL Logging recorder information can be used for Quality Assurance/Quality Improvement purposes. - ✔✔️T️RUE Proper radio demeanor and attitude requires that you: - ✔✔️S️peak unemotionally Radio broadcasts should last no longer than: - ✔✔️3️0 seconds The Phonetic Alphabet is used in radio broadcasting to: - ✔✔️D️istinctly spell words which could be misinterpreted The "Echo Procedure" is used in radio transmissions to assign response units. - ✔✔️F️ALSE Performing regular radio status checks on response units can enhance: - ✔✔️R️esponse unit safety The abbreviations "BOLO" and "ATL" refer to the same type of radio broadcasts. - ✔✔️T️RUE When handling fire service calls, preliminary dispatch information should be kept to a minimum. - ✔✔️T️RUE Limitations on radio power, antenna height and frequency use are set by the: - ✔✔️F️CC: Federal Communication Commission A device that extends the range of radio communications is a: - ✔✔️R️epeater become involved is: - ✔✔️E️xposure Time is a critical factor in structure fires. - ✔✔️T️RUE Fires in travel trailers and camping trailers are classified as structure fires. - ✔✔️F️ALSE A program that helps telecommunicators properly categorize emergency EMS calls and provide pre-arrival instructions is: - ✔✔️E️mergency Medical Dispatch NIMS is the abbreviation for: - ✔✔️N️ational Incident Mangement System The Incident Command System (ICS) is an integral part of NIMS. - ✔✔️T️RUE Under ICS, the location of the on-scene incident command is the: - ✔✔️I️ncident Command Post Under ICS, a temporary location for available resources not immediately assigned is the: - ✔✔️S️taging area Within ICS Command Staff, the person who is the point of contact for representatives from other agencies is the: - ✔✔️L️iaison Officer Within ICS General Staff, the section responsible for ordering resources, and providing facilities, supplies and equipment maintenance is the: - ✔✔️L️ogistics Section The typical standard used in deciding liability cases is what a "reasonable and prudent person" would do in a similar set of circumstances. - ✔✔️T️RUE Liability is something that is claimed as existing or being as described but not yet proven. - ✔✔️F️ALSE The level of duty owed by one person to another is defined as: - ✔✔️S️tandard of Care Under certain circumstances, a telecommunicator could be held liable in a negligence lawsuit. - ✔✔️T️RUE Actions done where there are no hard and fast rules as to the course of conduct one must or must not take are defined as a: - ✔✔️D️iscretionary The telecommunicator should always reassure callers that response units will be right there. - ✔✔️F️ALSE Failure to keep work related confidentiality could result in: - ✔✔️C️riminal & Civil charges against the telecommunicator and Civil charges against the PSAP After completing initial training, there is no need for telecommunicators to be responsible for continuing education. - ✔✔️F️ALSE Preventing, eliminating or mitigating exposure to adverse circumstances is a process referred to as: - ✔✔️R️isk Management When called upon to testify in a legal case, keep answers simple, and if at possible answer yes or no. - ✔✔️T️RUE Professional development for the telecommunicator in the PSAP can include on-the-job feedback from supervisors with goals for skill building, growth and improvement. - ✔✔️T️RUE Maintaining a positive attitude will help to reduce stress. - ✔✔️T️RUE Understanding that everybody has differences along lines of age, race, ethnicity, gender, sexual orientation, economic status, physical abilities, and religious beliefs shows respect for and acceptance of: - ✔✔️D️iversity NIMS is a comprehensive, national approach to incident management. - ✔✔️T️RUE