Applied Business Tools and Technology, Lecture notes of Computer Fundamentals

Download Applied Business Tools and Technology and more Lecture notes Computer Fundamentals in PDF only on Docsity! Applied Business Tools and Technologies LESSON 1 Common Business Tools and Technology • WHAT IS A BUSINESS TOOL? - Any asset that helps or assist the organiza6on to achieve its stated aims or objec6ves. EXAMPLES OF COMMON BUSINESS TOOLS – represents an investment by the business and can be considered important to the business. 1. Digital Camera 2. Mobile Telephones 3. Scanners 4. Photocopiers 5. Notebooks 6. BaJeries 7. DictaKon Machines 8. Order Taking Handhelds 9. Laser Pens 10. Mice IDENTIFYING A BUSINESS TOOL • Portable and AJracKve Tool – item is portable and does not have a fixed loca6on. • Significant Small Items/Tools – very similar as the items are small so they can be easily lost, and they are significant to the business. THE REGISTER – need sufficient informa6on to ensure the tools are locatable and iden6fiable. Iden6fy the data that most businesses should collect. IDENTIFYING TOOL DETAILS – described and iden6fied one tool from other, require other criteria to dis6nguish the models. 1. DESCRIPTION – established for the various types of assets. • Brand or Manufacturer • Model or Name • Purchase Date • Supplier • Warranty Expiry Date 2. SERIAL NUMBERS – generally globally unique so that no two serial numbers should be the same. Does not iden6fy the tool without context. 3. ASSET NUMBER – created for each asset that has iden6fica6on within the number. Ex: CAM-FUJ-ROMSER-2001-005 4. BARCODES – easily scanned to maintain records. These have advantage of certainty and the elimina6on of data entry error. 5. RADIO FRENQUENCY IDENTIFYCATION (RFID) – electronic tags that can be aPached to items that will communicate with electronic scanning systems that will allow individuals items to be iden6fied while in groups. 6. STORAGE LOCATION – certainty as to tool’s correct storage loca6on. STORING THE DETAILS – The simplest is the paper approach where all the details are recorded in a book an asset register. THE BUSINESS WEB SITE – must considered as a separate en6ty. The website of the business can do unprecedented damage to a business and requires special care and control to ensure the objec6ves of the business are achieved. SOFTWARE – distributed on portable media it will be installed on the various computers and then stored and may never be needed again. WIKI – Hawaiian for fast and sites allow users to update the site with liPle restric6on on access. SOCIAL NETWORKING – social media is an asset to a business can also be liabili6es. LANDLINE TELEPHONES – restricted to local calls if necessary and they usually have unlimited access. E-MAIL – how a sent email will reflect on a business. ROSTERS – to plan for access and to allow planning for events when the tool is being used by another. DAMAGE – need to establish rules and responsibili6es for tools that are damaged as a result of negligent behavior by the user. LESSON 2 ENTERPRISE PRECEDURES • SECURITY TRADE OFF AND TOOLS – simplest tool is document that controls the use and access to the tool. A. Swipe Card Access - Controlled by the use of swipe cards. Has a higher cost than the paper approach, provides greater flexibility and does not rely on a person to check the item. B. Password - To restrict access. C. Security Cameras - Can record handling and se of the tool in the area. D. Police Checks – to perform police check which will disclose any charges that have been made against a person. E. Employment Contracts – employed on a contract that sets out the terms and condi6ons of their employment including such terms as holidays, wages, hours of work. PRIVACY - Determine the nature of the informa6on that an employee can publish about the business and the guests of the business. F. Internet – it may be relevant to state the allowable internet use that is allowed by employee. G. Lockable Access – to prevent access and to enhance the possibility of the tool being available for later use. H. Audits – confirm that all relevant documenta6on for each business tool is present and located in the correct loca6on. I. Stocktakes – list of consumable items is important when there is a change of business tool. J. InformaKon – important business tool in a modern organiza6on. LESSON 3 EFFECTIVE COMMUNICATION • COMMUNICATION – need to communicate with both customers and colleagues. - Verbal CommunicaKon: § Language or Speech § Ques6oning, Listening and Answering - Non-verbal CommunicaKon: § Body Language § Facial Expressions § Eye Contact § Gestures § Postures WHO DO YOU COMMUNICATE WITH? - Workmates - External customers and clients - Government agencies and private organiza6ons - Visitors - Media WHERE DO YOU COMMUNICATE? - Back of the house - Front of the house - Recep6on areas - On tour - On site TYPES OF COMMUNICATION 1. Verbal – including face to face communica6on and talking on the phone. 2. WriJen Format – including electronic mail and hard copy communica6ons such as lePers, signs, labels, posters and adver6sing and warning material. 3. Non-verbal – facial expressions, gestures, sign language TWO-WAY COMMUNICATION: • Message – outgoing communica6on • Feedback – inbound communica6on MAJOR ASPECTS OF NON-VERBAL COMMUNICATION 1. Emblems – explicit type of gesture/body language that are used with complete inten6on, and whose meanings are generally accepted and understood. 2. Illustrators – mannerism that are unique to individuals. 3. Affect Displays – the ways in which our facial expression or our body movements reveal our emo6ons. 4. Regulators – expresses themselves using regulators: