Assignment 4: The Ritz-Carlton - Customers Case Study - Prof. Karen Williams, Assignments of Information Technology

Download Assignment 4: The Ritz-Carlton - Customers Case Study - Prof. Karen Williams and more Assignments Information Technology in PDF only on Docsity! IS 3003 – Assignment 4 CRM: 10 points Due: Saturday, June 27, 2009 by 11:55 pm  Assignments must be submitted through the assignment section on Web CT  Assignments must be submitted as a Word Document in order to insure that I can open and read your file  Make sure you answer ALL of the questions and be sure to note that there may be multiple parts to a question  Your answers do not need to be lengthy, but usually several sentences are preferred instead of just several words  Make sure you have actually answered what the question is asking  Do NOT just cut and paste the information from the web site – make sure you answer in your own words! Read the attached case: The Ritz-Carlton – Specializing in Customers and answer the 5 questions at the end of the case. Each of these questions requires some thought and explanation so I expect to see more than just a couple of sentences for each question.