Bachelor of Science (BS) Degree Title – Civil Engineering, Exercises of Civil Engineering

Download Bachelor of Science (BS) Degree Title – Civil Engineering and more Exercises Civil Engineering in PDF only on Docsity! Marlon Dumas • Marcello La Rosa • Jan Mendling • Hajo A. Reijers Fundamentals of Business Process Management Second Edition Springer Contents 1 Introduction to Business Process Management 1 1.1 Processes Every where 1 1.2 Ingredients of a Business Process 3 1.3 Origins and History of BPM 8 1.3.1 The Functional Organization 8 1.3.2 The Birth of Process Thinking 11 1.3.3 The Rise and Fall of BPR 13 1.4 The BPM Lifecycle 16 1.5 Recap 27 1.6 Solutions to Exercises 28 1.7 Further Exercises 30 1.8 Further Readings 32 2 Process Identification 35 2.1 The Context of Process Identification 35 2.2 Definition of the Process Architecture 41 2.2.1 Process Categories 41 2.2.2 Relationships Between Processes 42 2.2.3 Reuse of Reference Models 45 2.2.4 Process Landscape Model 48 2.2.5 The Example of SAP's Process Architecture 55 2.3 Process Selection 56 2.3.1 Selection Criteria 56 2.3.2 Process Performance Measures 59 2.3.3 Process Portfolio 64 2.4 Recap 65 2.5 Solutions to Exercises 66 2.6 Further Exercises 69 2.7 Further Readings 72 xiii xvi 7.2 Queues 273 7.2.1 Basics of Queueing Theory 274 7.2.2 M/M/l and M/M/c Models 276 7.2.3 Limitations of Basic Queueing Theory 279 7.3 Simulation 279 7.3.1 Anatomy of a Process Simulation 279 7.3.2 Input for Process Simulation 280 7.3.3 Simulation Tools 286 7.3.4 A Word of Caution 287 7.4 Recap 288 7.5 Solutions to Exercises 288 7.6 Further Exercises 291 7.7 Further Readings 295 8 Process Redesign 297 8.1 The Essence of Process Redesign 297 8.1.1 Product Versus Process Innovation 298 8.1.2 Redesign Concepts 300 8.1.3 The Devil's Quadrangle 303 8.1.4 Approaches to Redesign 304 8.1.5 The Redesign Orbit 306 8.2 Transactional Methods 307 8.2.1 Overview of Transactional Methods 308 8.2.2 7FE 312 8.2.3 Heuristic Process Redesign 315 8.3 Transformational Methods 319 8.3.1 Overview of Transformational Methods 319 8.3.2 Business Process Reengineering 323 8.3.3 Product-Based Design 325 8.4 Recap 329 8.5 Solutions to Exercises 330 8.6 Further Exercises 333 8.7 Further Readings 338 9 Process-Aware Information Systems 341 9.1 Types of Process-Aware Information Systems 341 9.1.1 Domain-Specific Process-Aware Information Systems 342 9.1.2 Business Process Management Systems 344 9.1.3 Architecture of a BPMS 347 9.1.4 The Case of ACNS 353 9.2 Advantages of Introducing a BPMS 355 9.2.1 Workload Reduction 355 9.2.2 Flexible System Integration 356 9.2.3 Execution Transparency 358 9.2.4 Rule Enforcement 359 9.3 Challenges of Introducing a BPMS 360 9.3.1 Technical Challenges 360 9.3.2 Organizational Challenges 362 9.4 Recap 365 9.5 Solutions to Exercises 365 9.6 Further Exercises 367 9.7 Further Readings 368 10 Process Implementation with Executable Models 371 10.1 Identify the Automation Boundaries 372 10.2 Review Manual Tasks 375 10.3 Complete the Process Model 378 10.4 Bring the Process Model to an Adequate Granularity Level 381 10.4.1 Task Decomposition 381 10.4.2 Decomposition of Ad Hoc Sub-Processes with CMMN 382 10.4.3 Task Aggregation 384 10.5 Specify Execution Properties 384 10.5.1 Variables, Messages, Signals, Errors, and Their Data Types 386 10.5.2 Data Mappings 388 10.5.3 Service Tasks 389 10.5.4 Send and Receive Tasks, Message and Signal Events... 390 10.5.5 Script Tasks 391 10.5.6 User Tasks 391 10.5.7 Task, Event, and Sequence Flow Expressions 394 10.5.8 Implementing Rules with DMN 394 10.5.9 Other BPMS-Specific Properties 396 10.6 The Last Mile 399 10.7 Recap 400 10.8 Solutions to Exercises 400 10.9 Further Exercises 408 10.10 Further Readings 411 11 Process Monitoring 413 11.1 The Context of Process Monitoring 413 11.2 Process Performance Dashboards 415 11.2.1 Operational Dashboards 415 11.2.2 Tactical Dashboards 416 11.2.3 Strategic Dashboards 418 11.2.4 Tools for Dashboard Creation 419 11.3 Introduction to Process Mining 419 11.3.1 Process Mining Techniques 420 11.3.2 Event Logs 421 11.4 Automated Process Discovery 427 11.4.1 Dependency Graphs 428 xviii Contents 11.4.2 The a-Algorithm 432 11.4.3 Robust Process Discovery 436 11.4.4 Quality Measures for Automated Process Discovery.... 439 11.5 Process Performance Mining 442 11.5.1 Time Dimension 442 11.5.2 Cost Dimension 447 11.5.3 Quality Dimension 448 11.5.4 Flexibility Dimension 450 11.6 Conformance Checking 451 11.6.1 Conformance of Control Flow 452 11.6.2 Conformance of Data and Resources 457 11.7 Variants Analysis 458 11.8 Putting It All Together: Process Mining in Practice 461 11.9 Recap 463 11.10 Solutions to Exercises 464 11.11 Further Exercises 470 11.12 Further Readings 472 12 BPM as an Enterprise Capability 475 12.1 Barriers to BPM Success 476 12.2 The Six Success Factors of BPM Maturity 477 12.2.1 Strategic Alignment 480 12.2.2 Governance 484 12.2.3 People 486 12.2.4 Culture 488 12.3 Measuring Process Maturity and BPM Maturity 490 12.4 Recap 495 12.5 Solutions to Exercises 495 12.6 Further Exercises 498 12.7 Further Readings 499 A Redesign Heuristics 501 A.l Customer Heuristics 501 A.2 Business Process Operation Heuristics 502 A.3 Business Process Behavior Heuristics 503 A.4 Organization Heuristics 503 A.5 Information Heuristics 505 A.6 Technology Heuristics 505 A.7 External Environment Heuristics 506 References 509 Index 519