Download BPO Interview Questions and Answers: Preparing for Business Process Outsourcing Interviews and more Study Guides, Projects, Research Voice in PDF only on Docsity! BPO interview questions and answers Tell us something about yourself? This is usually the first question you would face in any interview. The basic purpose of this question is to start the communication and put the candidate to ease. This is the simplest but the trickiest question as you can take the interview in whichever direction you want through this question. To answer this question, start with some information about your family back ground, educational qualifications and work experience. Focus on the things you have learnt during your last employments. How would you describe yourself as a person? The main purpose of this question is to see if you have some of those qualities which employers look for in their employees like – dedicated, performance oriented, hard working, creative etc. So, pick one of your qualities which employers are willing to buy and offer it as an answer. What according to you is a BPO? BPO stands for Business Process Outsourcing. When a company decides to outsource some of its non-core work processes to another company with expertise in it, it is called Business Process Outsourcing. What are the different types of BPOs? BPOs can majorly be divided into following categories based on the jobs they perform: a.) Administrative Department b.) Purchase Department c.) Selling Department d.) Call Centre e.) Back Office Why do companies outsource their work? There are mainly four reasons for a company to outsource its work: a.) Cost saving b.) Focus on core activities c.) Access to special enterprise who has expertise in the domain. d.) Other resource related reasons like relieving resource constraints, reducing IT staff and augmenting IT staff . What are voice based BPOS? Voice based BPOs are those BPOs where you are required to talk to the customers. It may be for sales or support or service or anything else. The focus of business here is “Voice”. What do you mean by non-voice based BPOs? Non-voice based BPOs are the BPOs which perform the outsourced work for their clients but do not need to interact with the client’s customers. The focus here is on “utilizing knowledge” rather than the “voice”. What is off-shore outsourcing? When a work process is out-sourced to a different country which is not nearby – it is called off- shore outsourcing. For e.g. If USA outsources a work process to India- it is off-shore outsourcing. What is a call centre? Call centres are voice based BPOs. These are usually used for sales, customer service or support activities.. What do you mean by following? a.) Inbound call centre - Inbound call centres are the call centres which receive calls on behalf of their client – usually the support or customer service centres fall in this category. b.) Outbound call centre – Outbound call centres are the call centres which make calls on behalf of their clients – usually the sales calls. What is the difference between a BPO and a call centre? Call centre is a subset of BPO. What attracts you towards a BPO? When you are asked this question – focus your answer mainly on the growth of the industry and the prospects you see for yourself in the industry. You can also keep some facts and figures about the growth of the industry handy which will help you in providing more weight to your statement. Where do you see yourself 3 years from now? The purpose of this question is to see if you are ambitious and if you will stay with the company for sometime or not. To answer this question you can say, “In three years from now, I see myself
