BSBMGT617 Assessment Task 3 Done, Assignments of Hospitality and Tourism

Download BSBMGT617 Assessment Task 3 Done and more Assignments Hospitality and Tourism in PDF only on Docsity! Assessment Details Qualification Code/Title Click or tap here to enter text. Assessment Type       Time allowed       Due Date       Location       Term / Year       Unit of Competency National Code/Title       Student Details Student Name       Student ID IIE Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature:       Date:       Assessor’s Name       RESULTS (Please Circle) ☐SATISFACTORY ☐NOT SATISFACTORY Feedback to student: Assessor Declaration *If Student is Not Satisfactory Reassessment Required ☐ Yes ☐ No Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. Signature:       Date:       Is This Theory Only Task ☐ Yes ☐ No Have student already completed practical/ Vocational Placement Component? ☐ Yes ☐ No © International Institute of Education     RTO:45150 | CRICOS:03838G    File Name: Student Assessment Task Revised Date: 9/12/2021 Version: 1.0 Page:1 Instructions to the Candidates ❖ This assessment is to be completed according to the instructions given below in this document. ❖ Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit. ❖ If you are not sure about any aspect of this assessment, please ask for clarification from your assessor. ❖ Please refer to the College re-submission and re-sit policy for more information. ❖ If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately. ❖ Please read the Tasks carefully then complete all Tasks. ❖ To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment. ❖ This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately ❖ Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line spacing has to be Single line and Footer of submitted document must include Student ID, Student Name and Page Number. Document must be printed double sided. ❖ This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the Assessments to your Trainer/ Assessor. ❖ Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not Satisfactory. Assessment Task 3 Cover Sheet Student Declaration To be filled out and submitted with assessment responses I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded◻ with any other student(s). I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against ◻ me according to the process explained to me. I have correctly referenced all resources and reference texts throughout these assessment tasks. ◻ Student name Student ID number Student signature Date Assessor declaration © International Institute of Education     RTO:45150 | CRICOS:03838G    File Name: BSBMGT617 Student  Assessment Task 3 Revised Date: 9/12/2021 Version: 1.0 Page:2 You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. © International Institute of Education     RTO:45150 | CRICOS:03838G    File Name: BSBMGT617 Student  Assessment Task 3 Revised Date: 9/12/2021 Version: 1.0 Page:5 Assessment Task 3 Instructions Carefully read the following: It is one year since the business plan was implemented and as the Operations Manager, you are reviewing the performance of the business against the performance indicators identified in the plan, testing performance indicators used and recommending changes to performance indicators as provided. You have also been asked to provide an overall evaluation of the strengths and weaknesses of the business plan to date (this will be the business plan you developed for Assessment Task 2). Assume that the performance indicators identified in the business plan are as follows: ● A 20% increase in total sales revenue. ● A gross profit margin of 20%. ● Reduction of 50% in debtor days ● 10 new commercial customers in the first year of the business plan. ● Reduction of 10% of workforce turnover based on employing two full-time permanent cleaners, as well as increasing wages to above award. Data provided by the accountant for this financial year show the following figures: ● Total sales revenue: $450,000 ● Total cost of sales: $320,000 ● Debtor days: 30 ● 15 new commercial customers The Administration Manager has advised you that at least 10 of the previous residential customers no longer use the company’s services, so while sales revenue has increased, the sales revenue attributable to residential sales has declined. In addition, follow up emails to the customers who no longer used the services indicated the following responses to the question asked about why they no longer use the services: ● Moved interstate: 1 ● Dissatisfied with the quality of cleaning services provided (not enough attention to detail, cleaner finishing earlier than time paid for): 5 © International Institute of Education     RTO:45150 | CRICOS:03838G    File Name: BSBMGT617 Student  Assessment Task 3 Revised Date: 9/12/2021 Version: 1.0 Page:6 ● Moved to a competitor as better service and price offered: 4 Complete the following activities: © International Institute of Education     RTO:45150 | CRICOS:03838G    File Name: BSBMGT617 Student  Assessment Task 3 Revised Date: 9/12/2021 Version: 1.0 Page:7 performance. I've attached the report for your review. Your feedback is vital to our improvement journey. Feel free to reach out with questions or comments. Your engagement is crucial to our progress. Best regards, Anish Pokhrel Ozhouse Cleaning Service © International Institute of Education     RTO:45150 | CRICOS:03838G    File Name: BSBMGT617 Student  Assessment Task 3 Revised Date: 9/12/2021 Version: 1.0 Page:10 Assessment Task 3 Checklist Student’s name: Did the student: Completed successfully Comments Yes No Analyse business performance as per the data provided (current and previous year) and against the performance indicators included in the business plan? Analyse and report on both financial and non-financial performance? Report on any system/product failures? Assess current performance indicators? Research and recommend revised performance indicators? Recommend variations to the business plan based on analysis of data and strengths and weaknesses of the business plan? Provide a clear and concise report accordingly to set timelines on business performance using available data? Use visual aids to facilitate understanding of the analysis of business performance? Summarise recommendations for the year ahead and amendments that should be made to the business plan? Task Outcome: Satisfactory ◻ Not Satisfactory ◻ Assessor signature Assessor name Date © International Institute of Education     RTO:45150 | CRICOS:03838G    File Name: BSBMGT617 Student  Assessment Task 3 Revised Date: 9/12/2021 Version: 1.0 Page:11 © International Institute of Education     RTO:45150 | CRICOS:03838G    File Name: BSBMGT617 Student  Assessment Task 3 Revised Date: 9/12/2021 Version: 1.0 Page:12