Business customer service charter, Study notes of Accounting

Download Business customer service charter and more Study notes Accounting in PDF only on Docsity! 1 Business Customer Service Charter March 2015 Like most businesses, we know that our success lies in delivering excellent service to you, our customer. Our customer service charter sets out our commitment to provide you, our customer, with the service you can expect. Who we are and what we do We are an Australian Government service that has the needs of business at the forefront of everything we do. We provide quality, consistent information, support, advice and assistance to help you be competitive, innovate and create a skilled workforce. Who accesses our services Australian businesses and individuals who want quality service and support from the Australian Government. Our Customer Service Principles Responsiveness • We will respond promptly to your enquiries through our phone and web service, and our national and state office network • We aim to respond to phone enquiries and emails within one working day – and mail correspondence within 10 working days • We will provide accurate and up to date information, when you need it • Our service targets outline our process and payment timelines. Quality service • Our people understand your issues because of their extensive experience with business • We aim to tailor our response to your needs • We aim to provide linkages and referral to other government information relevant to your business needs • You will receive the same excellent service standard if you receive services from a third party on our behalf. Confidentiality • We have systems in place to ensure that we protect your confidential information • We understand that your ideas are your business advantage – and will not use our position to gain an advantage for ourselves or others – or cause a detriment to you • We handle all your information in accordance with the Privacy Act, 1988. Transparency • We are open and transparent about our processes • All our programme information is published on our website • We aim to provide consistent and clear information across our communication channels • Our staff must disclose conflicts of interest • We will give you access to your personal information if you request it. Professionalism • Our business dealings with you will be conducted with integrity and honesty • Our people will focus on helping you find solutions to your business needs • Every customer is treated equally • Our people will be accountable in their dealings with you. If you use our web services you can expect: • To contact us when and where it is convenient for you – with social media and click to chat support for your added convenience • The website to be easy to use, with intuitive navigations and customised content so you can quickly find what you need • That you can access our information using any device, any time • If you sign up to receive our information, to always have the option to unsubscribe.