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TAGORE PUBLIC SCHOOL, NARAINA VIHAR
CHAPTER -2
PRINCIPLE OF MANAGEMENT
Qi. Write the meaning of principles of management.
Ans. A principle refers toa Statement which reflects the fundamental truth about some phenomenon
based on cause and effect relationship.
Management principles are broad and general guidelines for decision making and behaviour of Rl
managers, 5 |
Management principles are flexible and can be applied with creativity. These are technical in
nature. These are formed by observation and experiments.
Q2, Explain the nature / features / characteristics of management principles in brief.
Ans.
The main features of management principles are given below :
1. Universal Application (Perva e) : The Principles of management are universal in nature
that means they can be applied to all types of organisations irrespective of their size and nature.
Business as well as non business smal as well as large public sector as well as private Sector
2. General guidelines : Management principles are guidelines to actions but these principles do
not provide readymade solution for any problem.
3. Formed by Practice and Experiments : The management principles are developed only after:
deep and thorough research work. They are not developed overnight. Proper observations and
experiments are conducting before developing them. Therefore they are evolutionary in nature.
4. Flexible : Management principles can be applied differently under different conditions. Some
changes can be made in application of principles according to the requirement of the company.
Principles can be modified by the managers who are using them. -
Mainly Behavioural : Management principles are formed to guide and influence the behaviour —
of employees. These principles insist on ‘improving relationship between superior , subordinates. i
and all the members of organization. They also establish relations between human and material
resources. !
6. Cause and effect relationship : Management principles are based on cause and effect that
means these principles tell us if a particular principle is applied in a situation , what might be the —
effect . Although these principles cannot state perfectly absolute result because these are
applied on human being but it helps in knowing some idea about the effect.
7. Contingent : Management principles are contingent or dependent upon the situations preva }
in organization. Their application and effect depend upon the nature of organization. The
application of principle has to be changed with change in situation.
Q3. Explain the significance / importance of management principles in brief.
Ans. Proper understanding of management principle 5 j anc pi
principles act as guidelines for managerial activities. The significa
due to following reasons: "
1. Providing managers with useful insight | n
for the managers. These principles improve k
ad por changing environs ,
ral quictesicne till they
4. Meating changing environment requiremont ©
continucuny to sdunt eel!
Although . orindiples are gerd
the dynamic business: enviranenent. ’ ;
Management principles provide an effective and dyn
to mplement thechenges: J
Effective administration > Adminivtratian & Ine fin
function malar plans and policies are formed, The mal
base lo farm Various adiminintrative- policies to haves:
. Fultilling social responsibilities + A business hi
Of Society soil must do something fer saciely
Management principles not only act as guid
(hens principies aiso guide the managers tp perl
Management training edircation and researc
judgements and logical thinking, As a result
development in management studies. Principlar
attas-base for management training and ecu
Explain contribution of Henry Fayol in the field
Or
Explain principles of management develop
Henry fayol became famous as “father of meat
following contributions;
a) He made fF destinetion
b)
c)
, perform managenal activities,
PRINCIPLES OF MANAGEME!
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TAGORE PUBLIC SCHOOL, NARAINA VIHAR:
BUSINESS STUDI. Ail
CHAPTER = 9
| FINANCLAL MANAGEMENT
lan. What is meant by ‘Financial management'? Explain its-rolein brief.
lieve Moaning of Fingnecta) TInnARUHENt- Th refers to thitt Be of Ne thanwgement vite, welitchy
foncemed with the effictant plinning and conteniling iu Finanelal affairs of the Pee ete
ward, It can be said that under financial management, first of all, eed for finance ti eeiltma ee and then)
differtnt-sources of obtaining Finunce and iti Quantum ure determined lind Tiny ieee erred fas a rrvincbe |
for the dietriburion ef pretty, pi
The role of Financial Management is ys fol lowe 1
1) Size_os wall a3 composition of fixed assets:. Financial Tmaniemont plave a sGinifldame rote jy
determining the siz© and composition of fixed us of the business, Pop.
decision to Invest Re. 10D carers th fliced asaets would faise the size of fine
aAmoutt,
He) 4) Quantum of current assers:. [t helpi io determine amount of SUITED @aReEe ag well au: toy hreakeap.
Inte cash, inventories ond receivables: al
3) Amount of long-term - Short-term financing: Financial managemant takes decision, Pegatdting the
proportion of long and ahert-term-fingnee, An organization nilsed mare\an fong-term basts if if wants
to remain tiquict : .
46: Tt helps tin Piel the rie between debt and
or }4) Brewkup of long-term financing into debt and equip
equity in the towal-long term finance.
5) All items In the profit and toss accoun
= Financial mgt: decisions affectall the items in the protit
he andiloss account of the items in the profit and loss account of the! business. for 4g, sine of mere debt
a Infant higher interest expense in future and une nf mare equity invelves higher divideind- payment.
Vy A rn
O2. Explain the primary objective of financial Management:
a or
i ‘wealth maximization ls an important objective of financial Thinggement", Explain
Ans, The primary objective of finanelal tanagement is to TAK 1 wealth of the OWihers of U ,
buwlhess to the maximum Tization jneimns MO lnere cupltal invested in the:
6 business by the shar et price of the shares ld the jidles Gf eaiiital invested:
price of the shares inc , ican be said that capital (wealthy Lise it the thareholders hay
uopreciating. On the concrary, fall in the marker price of thit stares hay )an erie alent On kel} alt
Wealth of the stiureholders can be computed by the follawitip formule ; |
Shareholder's current wealth in a company « number of shares + market price per share |
Primary objective ——-—————_> ORVECTIVE OF WEALTH MAXIMISATION I
ft) ve 1
: |
Helpa in. achieving |
SECONDARY ORECTIVES [papery
Maximization |
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ping of ‘Fined Caplte
ai binlain factors that li
to rut enpltal witch 1 tbe: for the purehian al fy ‘A
|a10. Explain the Weal
company,
Hite capitals It
‘ srlug uf Pied capital
| poe Meanie
quiet ie lund, Porielture mt
asiieisit of fiacort capital dep]
de” sariare af bun
For sample
dhe following factors:
es the amount of Fixed capital to a (om
j heavy investment in flied Aately pi
pes relatively much less investing =
mds pon
ol Loaieplte
4 Gg berinit
a reece, # ee:
ther hind, a trading consent requ.
building ete, ant
wusets, SM aah 2 reqiiredarge amount df thie papel
die Sule ie oe ean Wee t caver, irmin OpenHtng AG AMAT Leute ae
heed hewvy and c L
yelativuly lesser f
Cholee of technique: as which male use OF moweri ine Weta
er hand, those eotirpriaes tip q
xd capital (8 tittle, 7
me ‘a : fixed Asset 10 usect und While lil!
computer technology is undergoing rapid changes. ‘Theetog hey,
etixed capital, -
mothe point of view of urowiht ley
y do not-need additional fined capital i
Thay need more ndiitjona)
inoLoRy Ll
require smice
thoge compat
Growth praspects:
fon, whicty h
(h}corganizations
Ho posalblliny
ve mate posit
ness in more products than! merely Ly onl
rsifitation certainly need more flaed tape
i alg Ag
OFt, Whatia meant by,'Working Capital’? Explatn factors which affect the working capital
<i requirements of a Company,
And. Meaning af working capital:
xonHg OF CHTrSOT Assets aver cutrent ibis oF at OF ganeeullny
Working Caplial= Current Assets - Current liabilities
The working cupltal tequiiremeies
—Warure of business: Th
required oA trading? cork
ine Firm alia o
Pi copter i
atu
Ail on the following factors
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eit rettlieds lids working copltal as itere ts an Processing. Similliely, w
s Working capital as it wullé more on can bite I i
Spertie at llirge-nealy be
i arally high: Moves, Grins
bo liw bevel of activity,
The repiiremante of working capil ite alan deter;
dydle. During bobs conditions, indee Workiny capital is needed on co
fncreaaing denind and vice yerua’'in depeessiqn. :
cycle: Production cycle id the lime spam betWieii recs.
GoMMUrsHGN OF same inte! fintuhed goods. Incase of ies sah ose creke ase ital ae
lahourand ayer hnady gees tied op dpr'a {otis Berigd, In-auch case qaare Gy TaN MAteell Alon with
|. Gthetiisie view Versn ors Working capital iy poquirad
ei, Credit alleweds Those enterprises which sell ponds on cauh pa ; I
hat those who provide credit faciliticnty the customers sie tare te Cea A
Credit Avatled! 1f 2a motnetal anu other inputs ure mally deeeelig :
~ needell, Groihm evntrury, (f these thinge are eas
ly large amano! of wirking copii wile te lial
basic mat
Alte mre Working ‘fupital as phew
inventory te
S GREPHIR ot amali-scule tend bess
working capital
mined by nature of husinasi
required te prodices tory
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medium ff
of tine wll
i
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workers He does out their |
Ov prooek:
ance ot werk
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Mig to the
workers
l od wuperviseir analys
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f. Fr ited and keyowledgeoble © . eet
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apprepeta 7
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cen Heb enim te-the ww
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i ty beter.
istics of motivadan
acteristic
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fa
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Mot valli 3
jnothie pf deta6tlO8 ee perteptiote end reactions.
threat a expecmntion er
morivatiors 1s
an emplavers
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atancdire
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inte pres
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Ans: Nbevinitisnt0 Atmatew) su iiitividuigl Huh trerey eeLeS mere Abalt rerter ern Tow: vtetaeesavfunvel! nas |
Petal an ireeltwicivvnln Hilege eae Ih entiatled hie prin ‘errrdaiel ALLL WON ARN Pheipa Al bee: Ube
SHCERG roetihy cqunimen Hie titel ive Lkidir uanibiaee Hustlin aL) WHE Lite peniks apn
weather At th, Chere tay Caer Ahn Mende en hie prllveltieen Veteran ye tn Hy inhtt es ai |
> Heeb bite yp WON Vo wool With wiper aud Fill cage ¥
nt saint
™ Maly tidyent Ean of Medity Chey Mtl HLT ey
HUUSNY the Heed
™= fe fr
mr Mood hat trrwih and
~ Hulfillinern
~ Need ‘statoy
ne: Wend loc , Soslal
NS Interactieuy
~ lor) pharm; Jey
poeurlty
asic Lattiny
ca ——— |
~ i shyrtoin
det dal ogbcal Hew, ee ow Wee Lely whlch
keep a man alive include fads, tf, clothing ane
7 tire .
— i Safely or Security! nega |
| LOLOL Hara hlOLivenure Lk Py abeal arnt
rr Salli Senay, Lene
WW. AFFIMTution: or:Soctad neous Thiee inieluild Wie ng edly fo
~S plance und Eendahiy, oF DST iigtiegs,
7 Ww. at And stituy Needed; These needs fyeladw ie 4 foe smite
ly itfention, Comerdily htigher beel emlayues ape votlvatiea ay Lushiiea een FeO Man
xf OM Actuulleution Mmede: These ant it)kw iene uf te ‘ites whhdil! quie cade
i Hh tthe Ighest Level af reed tr thn hintarchy, eee Ten lhy Waritie te Lise
~
Conclaston of Mastow's Theory Tels Leni Theory tin bern will
= nppreclitee Whelpe muinigers th Fuallay tho mend faye Of tbphayen ae ieee
ce
favide mouvalion to them.
nl te a
‘ wieant by ‘Monetary or Finonchol tneonthen'? Expr
id) qs: What is i Trey ey
4 whiel) Canbribute to the performance of employeng,
fl
i Financial Incentives) Finonctal incentives refors (iy Hedikivos oF Ve
w Aru jjeulated ti tert of money, These Ineentingt tray bsg Brey tilow ou bf
§ eof the chinmen financial lacertiives are.
~~ fo Se tnd Atiowances:: Day; wad allalaghovd” rg Lie dia ang
| 4 vay foyer 1 includes buale pay, dears Whitence, hed,
= ti) i om LM ie The scape Of Increment indicus the Employee yy tie
’ pia wae et r
uy 4 buintlilay Linked wage Incentiven Some Conianion havi
! il pre! Bas pail accarding in purfurnunes of SMphiynyg: Ivete
waged n lnerenne It prodieiiy(
a will be in direct proportlan of ”
Money,
Ans |ncien Mee
Saniiant
StebpLerri tures
antts preciinrs
Een liutieg
Pours
alriinest
Pun
ote amples? =
nf an theentive sffared ever and aioe : i
fet ix
Par cemrernar): Homallis uel ae BNONEEeRt
se sayeue wlear diniie retreat -
ihe wuguearnalut'y
exam
Natirerbezt Btqatlim» Sy
Fiopeal, greraniun mint erHOMLNy, Um FeO
This ach ane inet wien they
perquisites: Purpuisiiee amit binge Benetiin
Haeh bapafie mnths thi empires fine Betton Ib
eccommada hildven ett
Prodiy sharing: Profit
an Ggrgement between empl
If profil encend «ie
Copartneribip/ Sock optlan: Uh
hares of the cormpany a1 a qirtte
foaling. of ovmerchip in iha-enphnpyes
aT
salary & ©
Rint Gere
cei whe nerrpisn ye 11 gy
hy i oe *
ives Soahore it
by empilevees Wee
ay wr oth 1D puree:
miut shares crack &
What ie meant ty "Wor-nossntarg® ne Senn: Tl
Ren monchiry Ineentivics which cntribures
New Monehiry freentives:: (refer a
af monry,
8 of Iandiviitunly are pet eet
pnt
ae the args
ateoclaied
Lo ometal aad
Onganisetional
guish ane ont
enlextitir are. poe!
ji’ Cancer Advancement eppert
j Mat
rie
courage wmpliyuen 4
a concorned With designing job; ltd greatel! untidy do i
fobentt. soqueire hie J ufdamwiedge anit aki], dnatesd af delag thd iit Mla
a fabe become a wounee of snes tinn: tw the il vistail ie a
I n polidiistiere 2When on employee pertnems swell fem
= jeumence te
jai Jal arnrletameast 18
yer
enriehe
inplayeds Hecognitio
i royete be praised abe jicognisnd Win superiors ad fellow semililnl
evaies an employer's extialir needa, Fur eninge
eriplowed far good pertapmaaes
c youre far beet perlirrmance
i: word or certiiicitn i
Tastalling #
jpiseribating moreno
apsecurty OF jolimprsvea the perfneiiande wed at
‘ yelten, maker people Complacent and they
ef nu risk uf pole
fangs Weve toes been of
pacerroen with, Mhverty Ma rnany)
af Joint manmgnment chmnylt
Mann
Ans. hitiys i
otarrcfua rif
Ainbni lt nm
VV pitied:
epithe
Petia . Te
Arrectrearny mf
TAGORE Print e 5
Orme all
MART aly
wilraut Lary
Define the term “Comwintensia
Ans.) Meuning?+ tt felees toa geen:
Yoel ete
| explaln ie
AHO cnelanetbiy at ie
TN PTHNnS te-retieh emma
ms HEA,
8 Ubiteracictivg,
feewlinge ite
ean vie:
TWO OF MNBKE Per IHAN + Ty Tey Froprartane feathipe af eumiianenieantnn ta phn thepe-tm
Aer vitits seve al day DETNA hocwnag no-alapbe (ieidinl can hater exe change
vel Iiliriebelt
je Exchange Of teen tleatinen
“Maia, Io arder uy complete process ¢
ery feeling ete
tinoloratiredtan Tk iensia Lhd the’ tecelver shauti-nee
Wi ie WE Bivol,
and Inillrect coitinnnbention (li is wat i
er anil giver at Mifare
Witoet atl Lnitinees,
PL he Vote tet ut tie the ty
Commurléntints thine emi bs
ive elemanis of cmeinieation pene
sin Uriel?
cermin leaden tiny lofined na a pote: Th
Hlouvli
Nhs thy econ n tirecer® ;
oH fendor p Senitot |e the + SMNULHN. metre or hians om
Recelver
i
bribery .
ae. I
yeu wet
i
#4 becolvar
Feedback
HNLaHEY TF eae
¥ tleeovting
| emcouen [ose |
[sevoun |] rnisancte |
NEDIA
——
n | TECEREN
—
Cts 1
i
PROCESS OF COMMUNICA TON
veriie the pjeianiing oF ehannéls wf tombitiaisietlon aig explain Ira Went
or, Wr
. fc Doe
ee eae ee EL EEL CEE an
Hnrmuglotcommmmlcation te the path vheamah which tfdemvtiog Tale,
Ant A clnmnsbots ea ees ta
jeeniver
Wharhihare
FSnmin
itference brtwren Torna and
oT wh
usr
are the cammman bestiers fo etfective
wiileatien ertiers are
stlers th omanuiics
inti
ey dif
bi adit:
2 Puulty trarslitions
age which
ray nic te lay
¥ Lo Tar baen (iy testa
ations SD OE ME ieee
uae of uectareteng ie ies
A Erkiis ty Pour
teal cinrartstisteay
8 ftieahe at) em
thew the nical
by nde pray
Seneca
winder mes pot
SIER WESuTpY LONE
slanon , (tay oF we
4 Upelarified Assumption
then rateiver-may hav
Technical jariew 1 Many apectoliate separa mal
fumaaagu » WAIhCH try tans bid utidorstoed, by the recaiaep
O Bbuly lANEuHEY Und pestuN Duewiting : To auditor im wud
verter gevreral communication te ols atfeerisa
meuage dons ner mach with body Jangaigs
aunderatanat thie tiexatiity
PUTCHOLOGIOAL BANRIERS On we nh On
Hipcholugion) jure af the sondor-end pecmtslay et ihe
Person ran’) cosmonicate properly:
Y oe TbAT a ial
WHILE ttieddiiaih
Lobes
ester, Le free iy ey
mE ERMUNTNAGE take Liklentie ip
MAME FH ENERIL T Wlinny ebb
Ne Hoyt eet it
shiny
Wainy,
VOMAL; AAT « tp,
Thee
Lanelee ti alteetny:
ORR AR IE
Ly
howe
«tL aha
wee wee
FHeTENEesHGUN AEA PL heap
it fu LL MEE med fp Hieanet dt
4 abled jy he qagt, Wheaten ‘ ~
7 a mat the OF eanvlnittionut Dire apg > ;
tonsa PoTkey s tijs ‘rT ~
a) Mie peltey TET pny tea Ah tm
*) Waitea inna Renitnuione ; Wheel ene f° ~
yy SSUAMLewtiny
TY tte sentiey Folnienablbis cringe
\ANNTMA cunaclniiy
Ai Comptentty tn
Ba the
HF att Peet
ny
SHrmAnlsational fiet
WO Commie
PTESONAL DANTE
tte
1 lively corinuitiieation
TetLaLEUttom, ,
2 dew of eonlidhnce nt meri
when siperiary dij, oot have
3) Ubwillingtess-to conym
With Vhinic auperioge teeaiesis
affect tint: vas
© ieabieitorsemty Mar awa es
Effective mummuatiavtd nk La wee ekppbitl
effectivenias of comiranicnaiun y
HG Prices,
SE Uhveie sy
WHT: tHe Aa Hd jisgiat er
OY Uteurrtling 4),
"
:
L1or the coereny fan
SSTMUFMENACHe
“gael ions
Ao th by Hague
Auettetaral oa tds han Stage 1
1) Clasify the Mens Wetore canis Houldbe ot 0 be ahibiluaeey
igar (i the mtd of seeder The meseays shold tee {Mitt nlne Sasnauque
. fitate AeeOCNE 1 thi nod OF pecerya. : dy Eh by
2) Commmanital : Paul yi
ay i achoeitg t5 Abe Wecite Wh tNe: teepivey ie Ao
came iste understaniling leva of vecuisen
are ete
Watbeaetme
re Eloutd weotiiy eity eral
tefore couinmtinlestiny
=| i ethers
r a) Consul
ivi
Linviethun See « On Mid CONLUA Gf ing
a) ne Se aiiek He Ressoge dalek Mle mgt
uged fot
Were
alin
wing
Niet
ek s Communinatiin ie Tug
rf feadha
fe propel
tiferg
4
if ene Cia ks ie Hee
Eman. per-of cont a FNAL hi, WEFaM HH gy
3} abqajned, THe Asiana i There shasta 4
eon
up Haw Linde tstouil regres Rue Utley
Fett Liaise aha ernadidnat ets
a i cciptent arts er: Te vain he coreg BiOcwas tra
vy tin a eee Superiat miset develop. the jg ‘
7 te
HOA OF patleray Sstany
poud Hsien aii
ew,
ing
Pearl Tea
ee es
bileee
Naw a aye tine wp
elton univenial
ote
HLL Valntaya ies it Hrabtling ti ay telkeliry
(Ent ig Hroduue Diep Tilkabiany
ELUTE jp Predincts [ep
Helles in Adlve fading aon
UE Eide Detach
thivante, hit eh
Wiad pletely: Aay
libitte Mt iy
Hervant
a fir TH Hy tliat)
Wl Contes) they
IES pareilicet feieyy th
Praduetg
AIT Hv catuly ebaeia
pin Will hue slaty
1
vi thie
; buat
Beton Gf key 4 '
Prodan ¢ oll the hen he mda,
Denied py
itera hy
Hartioutar brine, hednne we
irbhopnt tl HHOCL OF prod wet eutinT acd u "esenigeable
Bical {wet Mma
tern Cone bed pad i
i Explain the char uctiristin of i yood brand nar
4 on
‘Wut are the ess ttaloata good brand nome?
Ane The following: are Ure chiraetorlstice pty qual
1) Sinyal fy proriouiteg
example the
ee : I
pit petse Of thie prbeliee
th thai roe aly
oF belly roe utrenvorite, te Uiiferege
ten th
1811 Gain Hecotamnoabate any porch wild ty
HUT be capabhiate ewisterei andl protein leaathenp.
je tlvals fol a iran te =
suid haven staying pewier Lei ahah haven Wet firm Ststa ae
Aw élite
: fataeetah
wel For eg. Soil clrinis apo
reare thre diferent levek
ior p
ecuinple corrupted Wie
wh, Why pac Tati
Arie. Purckaighingt
Ga niin freer ES
Any Somer apart hit
1)‘ Pridcdancten Pale
egw dic wane Fen
camer
Praciyen peat
teed rn 3 i
aceon lene
—
, dee reat’ Saget
greet —
sane, wt BHO
tomes ©
curl (usr ;
fiow = OF
vrwbatiey toa
[eteysdeil perp
of efiany iL
(te aiivuntajjes
maple
vahtray Pt
tps of
even ual fee ary i
iotie all tema gf
4) Aswurting:- fe
Wiibiereatiny
7) We cu leg
thity acm
Hs xe produit a mn
Pelubiriatilp with contomar,
Probterrraa cits
etic
Manufacturer ————e
Methnda of Diroct tiatritatians
2) Goaterect Chane vb it trastiillueiy
SreiGes Nh choippusionrs, bee cbintritnath
fearoneels cart hoe wt \
4) Thur fewel tcharrivet;~ Linithischatigiel
mets It halen ts exper wry
ehertremic appliances wry
oS dd
irersalternatives 2”
ert a pet nar!
es induces Py inthe ™
Enenurage ont prods AGT api preferences Omg
diets Ion sae that teow ceoomie stats auyesbe
i duct depen core of a ae
superiority ofa product depen fs saleo Pea a
sent geads Buyers bys aP EO ole fn isthatsome ay hough some d taste is a
Bene Soe er gaster- Note objec tract customers." Good or bad tas!
5, Some Advertisements are in Bat age in order to att inst advertising. 6° andards in
m indecent language, or convey bad ae pean objection 222 ae eae
cin ied nt to e
ndvertsing : 4 inst advert: ion and
advertising. that most of the criticisms aga? tpoost to product AF ch
lusion At the end itean be concluded that most o1 Fhe ag oe
tg eds nota socal waste: rather it dds value to Pe re prop a
true, Itis not a social we ed
enerating employment. Although advertising
Taian cote af ona el sn tieaeveraset
make use of
rtisement’
ith it it erits.
20, Explain the meaning of sales promotion with its merits and dem:
, ives, which'are offered to
Y’ Ans. Meaning of sales promotion:- Sales promotion refers to Cee ‘on is usually
encourage the buyers to make immediate purchase of a product or x
undertaken by a company to boostits sales,
Merits of Sales Promotion a Z Y
consumers to make a purchase, é
e
i a i roduct is
2. Useful in New Product Launch:- Sales Promotion tools are very effective when anew pe i ’
Introduced in the market. Itinduces people to try new. prodilets as they are either available at low price
or given as free samples,
3. Synergy in Total Promotional Efforts:- Sales promotion makes other promotional techniques more
effective, various tools of sales promotion supple! er
: ile as it gi incentive to
1, Attention value:- Sales promotion activities attract attention o bbe as it gives extra
ct
eI
lement personal selling and advertising efforts and
increase the overall effectiveness ofpromotonal er
Demetits of Sales Promotion are:- SS
tf
Frequent use of sales promotion activities gives wrong si: al i iV
1 i e S in th
impression that there is no demand for the product, Itreflects fae eae
isis and company’s reputation suffers a
2. Spoils products image;
Page
Sof 19
Page 2 of 19
webeeubedl, Larihfiersabtl
ele
—_—_—_$_—_——S—
i
Me Hoang andl titi.
FHL eh ibteney
9
AMboct hiceitn a anil
pernuditentltoms lp
of Eee ine be twa ide
Hieennnaal nit)
J Hi vol vey :
7) TOV GA pa
2 Dovets OPCtieg Aes UP iat face:
SOPITHETUL at Rees HES CuUyisasty (Joe tas Este ia uaynsba vim Ua eT a
bitiveen LING Baltes ia Lan Potion ies EOnt lovecat Tae ate
place in sale On ain pens i helt in hevloriiy heey ;
; : Sales: SP OCUVO thittiatiors. & Hg evel ane eonaly catttnehg |
3 Ora Si Nts Sah hoabthy ea Micbatil,
4 Narn OTK Porscinal seth = li
NATTOW coverage Has be covey ase Une of OFA nestapen £
Hons, »COVET ae af Ht binwdll ven contitel vile
ee wn COMRAICL With Biiniteu wh
e *. lexibility:-ttts highly flewbie a ai oo
erits of personal selling: OATES Wersony cur adtiast this injiamage accel BOAR
1. Floxitaitity:. | ‘i
sth atl linn " ce
, of the individu: Baa Hesdbshe as valey prrosontation ean heaeljuated cog njp Herbs
= est fend back (iy personal selling, direct and jmmetate foedhack f | pent If,
3. hore (6 dire to-fice rommunteation. . a . ans ’
Minimum wastage: 7 i fi ( Gane
Bet There is IL Wastes Of elo ame rip the tarnet be
imuiklag any edihtact with thet: Rent eee rea _~ a
v¥
* O24. Explain the role of persutial selling in detail
Ans. Personal selling plays a yury linpartarit role in tle marlisting if peat
follows: a
iniportance of personal sellingt6 Tus
1. Effective promotional tool Tris an effective promotiqnal tant as ie imeronses Hit pesssltil ’
influencing the prospects about the qual\ties, features yet _
2, Flexible todl:- In personal selling, the offer or message or swheeyors craven Loe warspgia
situations. As a result tt ls more flexible. ween
3, Minimizes wastage of efforts Personal selling Involvessmintanam wastage of effarts
customers-are pre-decided, ’
4. Consumer attention: |n personal
L selling, itis enuy to chee en .
combct with a Custoner, This helps2 business pecan: in Buco ‘omni
5. Lasting Relationship: Personal ig help’ to evelnp lasting i {
customers, which helps inancreasing sales of pipe :
6. Role ia Introduction shige: Personal settinzplays an:
‘sales person can persuade eondumers abowm she,
product.
Importance of personal selling to cuStomersin
1. Help in identifying needsi= It
and wants and also help
3, Latest Market informatie =1
products avallableint
way,
3, Bxpertadvice:
4. induces custome
syd Write cfu id jesaetoent HH
cayenne
es ne TTETOY phere
pest bllity
Near
maeian! ings
seal stat ~
4 SS —————