Business Communication in a Digital Age: Future-Proof Occupations and Skills, Exercises of Communication

Download Business Communication in a Digital Age: Future-Proof Occupations and Skills and more Exercises Communication in PDF only on Docsity! C204 Chapter 01: Business Communication in a Digital Age Future-Proof Occupations - correct answerProfessions requiring communication, managing people, creativity, and specialized knowledge that will survive automation and prevent being replaced by robots Soft Skills - correct answerPowerful interpersonal skills that are anything but "soft," also called people skills or emotional intelligence. Emotional Intelligence - correct answerA concept from a bestselling book by Daniel Coleman arguing that EQ is just as important as the intelligence quotient (IQ) for success; the ability to understand and manage our own emotions as well as the ability to understand and influence the emotions and behavior of others. Interpersonal Skills - correct answerTerms the authors of this book prefer to describe powerful people skills that are perhaps inaccurately called "soft" skills; a combination of communication, logical reasoning, critical thinking, teamwork, and time management skills. Communication Skills - correct answerReading, listening, nonverbal, speaking, and writing skills. Knowledge Workers - correct answerEmployees who get paid for their education and their ability to learn. Information Worker - correct answerEmployees who produce and consume information in the workplace. Fake News - correct answerCatch phrase referring to news stories that have no factual basis but are presented as facts; in partisan politics, unwelcome evidence that some people find uncomfortable because it clashes with their convictions. Misinformation - correct answerAccidental untruth resulting from not knowing Information Literacy - correct answerA key ability to accurately evaluate new information and to discern falsehoods requiring critical thinking M-Commerce - correct answerMobile technology businesses. E-Commerce - correct answerInternet-based businesses. Brick-and-Mortar Commerce - correct answerTraditional company that operates out of buildings rather than on the Internet. Kaizen - correct answerToyota's management philosophy of continuous improvement by engaged and empowered workers. Corporate Lattice - correct answerA workplace framework that is more intricate, open, fluid, and interconnected than a corporate career ladder. Brand - correct answerIn a professional environment, one's personal brand or reputation at the office and online. Oral Communication - correct answerMessages delivered orally including telephone calls, face- to-face conversations, in-person meetings, conferences, team addresses, seminars, workshops, training sessions, roundtables, and teleconferences. New-Collar Skills - correct answerIBM's definition of a skill set that it seeks in its new-hires beyond a college degree that shows flexibility and adaptability. Virtual Office - correct answerA nontraditional mobile and decentralized workspace. Web Conferencing - correct answerTechnology that allows individuals using a computer or a smart device and an Internet connection to hold a meeting (webinar) in real time. Videoconferencing - correct answerTechnology that allows participants to meet in special conference rooms equipped with cameras and television screens so that participants can see each other and interact in real time. Gamification - correct answerTechnology that uses game design techniques to increase motivation and engagement. Engagement - correct answerTool in online advertising by which marketers try to motivate users to connect to and interact with their brand. Karoshi - correct answerJapanese word for death by overwork. Bossless Organizational Structure - correct answerA system of self-management popular among tech start-ups in particular; the most famous example: holacracy at Zappos. Halocracy - correct answerA method of decentralized management, in which authority and decision-making are distributed among self-organizing teams rather than resting on a management hierarchy. Teaming - correct answerA term meaning "teamwork on the fly" and referring to ad-hoc teams that are formed to solve particular problems and then disbanded once they have accomplished their objectives. Ad Hoc Teams - correct answerNontraditional project-based teams that disband after they accomplish their objectives; the opposite of standing teams Gig Economy - correct answerA sector of the labor market that relies on free agents hired on a project basis or doing short-term independent work. Virtual Office - correct answerA nontraditional mobile and decentralized workspace. Anytime, Anywhere Office - correct answerAn office that requires only a mobile phone and a wireless computer. Teleworker - correct answerAn employee who remains outside the traditional office the majority of the time and stays connected with a smartphone and a wireless connection. Digital Nomad - correct answerA worker with a wandering lifestyle enabled by technology, who often travels to exotic locales for extended periods of time. Nonterritorial Workspaces - correct answerUnassigned workspace that is up for grabs by employees; also called a mobile platform or hot desk. Mobile Platforms - correct answera) Unassigned workspace that is up for grabs by employees; also called a nonterritorial workspace or hot desk. b) The hardware/software environment for laptops, notebooks, tablets, smartphones and other portable devices. Windows and Mac dominate mobile and desktop computing; bestselling smartphones and tablets are either Android devices or Apple iPhones as well as iPads. Hot Desks - correct answerAn unassigned workspace that is up for grabs by employees; also called a mobile platform or nonterritorial workspace. Palette of Places - correct answervariable workspaces, e.g., tiny soundproof rooms for intense concentration, team spaces, and standing desks, found mostly in IT businesses. Coworking - correct answerA work arrangement in which professionals share communal office space on an as-needed basis. Co-Living - correct answerCoworking spaces and accommodations available to digital nomads with the help of platforms such as Roam or PodShare. Paper-Based Communication - correct answerHard-copy documents including memos, letters, newsletters, brochures, performance appraisals, pay-packet enclosures, agendas, minutes, reports, and questionnaires. Enterprise Social Networks - correct answerInternal commercial-grade social media platforms that are located behind corporate firewalls. Internal Communication - correct answerThe exchange of ideas and messages within an organization, including superiors, coworkers, and subordinates. External Communication - correct answerThe exchange of ideas with stakeholders outside of an organization, including customers, suppliers, the government, and the public. Backchannel Communication - correct answerA simultaneous electronic background conversation during a conference presentation, lecture, or entertainment program; the synchronous digital interactions that run in the background parallel to a business meeting or presentation. Media Richness Theory - correct answerAttempts to classify media in organizations according to how much clarifying information they are able to convey from a sender to a recipient; the more helpful cues and immediate feedback the medium provides, the richer it is. Social Presence - correct answerThe degree to which people are engaged online and ready to connect with others. Downward Flow - correct answerThe movement of information flowing downward from decision makers through the chain of command to subordinates.