Training and Development: Goals, Reputation, Acronyms, and Implications, Exams of Psychology

Download Training and Development: Goals, Reputation, Acronyms, and Implications and more Exams Psychology in PDF only on Docsity! C235 (280 Review Questions with 100% Questions and Answers). HRM represents the entire set of activities used by an organization to align its __________ with organizational objectives and strategies. - Correct answer Human Capital HRM includes planning for __________? - Correct answer All of the above (Recruitment and selection of employees, Training and Development, Assuring a safe and healthy work environment) What is the overarching objective of the HRM system? - Correct answer Support the organization's efforts toward effectively and efficiently meeting its business goals and accomplishing its strategy for succeeding in the marketplace. What can be thought of as a "subsystem" in the broader system of overall human resource management? - Correct answer Training Where is one of the first places a new employee is sent after he or she is hired? - Correct answer Training What is the "Resource-based view"? - Correct answer View that pictures organizations as bundles of resources, such as people, capital, plant, or equipment. In the resource-based view of the firm, resources are considered potential sources of __________ in the marketplace. - Correct answer Competitive advantage According to RBV, when can a resource create a competitive advantage? - Correct answer Only when it is not available to other firms and when it cannot easily move across organizational boundaries. The four characteristics a resource must possess before it is capable of providing a firm with a sustained competitive advantage are: - Correct answer Create value for the customer, be rare and/or unique, be non- substitutable, and be inimitable. Human resources works best when combined in ________ and _________ ways. - Correct answer Creative and Productive Training is used by an organization in order to: - Correct answer Facilitate goal accomplishment True or False: The Association for Talent Development (ATD) publishes an annual report on the state of the training industry in which it refers to the state of L&D (learning and development). - Correct answer True Training may be aimed at one or more of the following three goals: - Correct answer All of the above (Improve individual self-awareness, Enhance knowledge and skill levels in one or more areas of expertise, Increase the motivation to do the job well) Before any training and development program is begun, you should first: - Correct answer Assess the training needs Organizations often skip a vital step in their training and development programs which is to: - Correct answer Evaluate the effectiveness of training In the public-sector, training and development programs seem to be: - Correct answer Increasing True or False: In the late 1970s, the average annual training expenditure per employee was under $100. - Correct answer True As of 2011, the most common types of training were: I: Managerial and supervisory training II: Profession or industry specific training III: Training on business practices - Correct answer I, II and III E-learning is: - Correct answer The use of electronic technologies to deliver information and facilitate the development of skills and knowledge Allows the use of copyrighted works under certain conditions: - Correct answer "Fair use" provision The _____________ brought employment practices under the jurisdiction of the courts. - Correct answer Civil rights Act of 1964 Title VII prohibits discrimination in employment practices on the basis of: - Correct answer Race, color, national origin, religion, and sex The Age Discrimination in Employment Act (ADEA) of 1967 prohibits discrimination in employment against persons age: - Correct answer 40 and over Why do some global companies hire people to fill a position that they are not qualified for? - Correct answer Global companies struggle to find and keep good talent. Hiring unqualified candidates creates a need for training that will improve the employees' capabilities. Believing that how things are done in the US is the best—or the only—way is an example of: - Correct answer Ethnocentrism Which of the following is an example of a critical implication of globalization for the management of human resources: - Correct answer All are examples (Terrorism, safety, and security Offshoring Employee development) Hofstede's categories about the major differences between country cultures are: - Correct answer Power distance, uncertainty avoidance, individualism/collectivism, and masculinity/femininity One of the top reasons employees stay with an organization: - Correct answer Opportunities for career growth The term "employment security" means: - Correct answer Employee skills will be kept current so that if they are fired, his or hers job skills will be marketable The four competency stages are: - Correct answer Acquiring, applying, mastering, and influencing Under what competency stage is an HR professional who represents the organization to individuals, groups and institutions, inside and outside the organization? - Correct answer Influencing What role do top performing leaders play in an organization's training and development programs? - Correct answer The traits that make them top performers are usually what training is designed around Line managers are the best source of ________. I: Technical information about job requirements II: Information about which employees need training III: Information on how to train each type of employee - Correct answer I and II What is the role of a "CLO" or a "CKO"? - Correct answer Develop training and development processes that align with the organizations long-term needs Training adds value to a company when it links ________ to _________. - Correct answer Training and learning goals; Organizational goals A finance employee that increases the business and financial perspective of others is an example of what state of HR competency? - Correct answer Mastering All of the following reasons explain why a needs analysis is not conducted EXCEPT: - Correct answer Isn't always necessary to conduct effective training True or False: If the skills needed for a job are adequate, expectations for job performance are clear, and motivation is present, there should be no reason for training. - Correct answer False The type of training program that is designed for future concerns: - Correct answer Developmental training Most training programs are designed to address: - Correct answer Current problems in performance A common reason many training programs don't produce results is because: - Correct answer Trainers are more interested in conducting the program itself than in first assessing the needs of their organizations and the workers It is important to consider the support of ____________ for training programs. - Correct answer All of the above (Employees, Management, Peers of potential trainees) True or False: If peers' attitudes and behaviors are not supportive of training in general or of a specific training program in particular, employees are not likely to take their participation in such programs seriously. - Correct answer True When it comes to training programs, when employees do not _______, there is no ________, which means there is no impact for the training program on organizational effectiveness. - Correct answer Learn; transfer Each of the following is a method of needs assessment EXCEPT: - Correct answer Benchmarking What is the best method of needs assessment? - Correct answer None of the above (Focus groups, Observation, Online technology) The more __________ the scope of needs assessment is, the more valid it is going to be. - Correct answer Broad When benchmarking, you try to identify ________ of another organization. - Correct answer Best practices Once the preliminary list of tasks is developed and confirmed, the next step in the task analysis process is to: - Correct answer Determine the importance, frequency, and difficulty of each task All of the following are methods used to determine the KSAOs for a particular task EXCEPT: - Correct answer Observation The core desire of any training program is to: - Correct answer Alter work behavior The key question to ask in the design of a training program is: - Correct answer What should the trainee be able to do upon completion of the program? All of the following are principles for the design of training for adult learners EXCEPT: - Correct answer Training needs to be behaviorally based, focused on ways of "Gestalt" learning ________ research is very useful in thinking about training program design. - Correct answer Pedagogical What type of training might be useful for young management? - Correct answer Job rotation What training is most effective for learning complex sets of rules or procedures? - Correct answer Programmed instruction What is one problem with on-the-job training? - Correct answer Little quality control One main advantage to simulation and structured exercises is: - Correct answer Trainees can make mistakes without the negative repercussion At what group size should group discussions have a structured mechanism to assure everyone participates? - Correct answer About 6 Tell, show, demonstrate, and ask questions are all part of which step in the on-the-job process? - Correct answer Present the information "Off the shelf" programs from external training organizations particularly benefit: - Correct answer Organizations that need a large number of employees trained in a short period of time What is a part of the on-the-job process step "prepare the learners"? - Correct answer Get them interested in the learning True or False: Knowing the material well and being a subject matter expert makes someone a good trainer. - Correct answer False True or False: Outdoor management training requires the visible and active support of top management to be successful. - Correct answer True Culture buy-in trainings primary purpose is: - Correct answer To communicate to participants that the organization is undergoing a fundamental and radical change in corporate culture Although practical, on-the-job training has very little _________. - Correct answer Quality control Action learning appeals to the _______ - Correct answer Kinesthetic learner E-learning disadvantages include: I. Inflexible scheduling II: Expensive if large amounts of people are involved III: High dropout rates IV: Security concerns - Correct answer III and IV Which step in the training process includes mastery evaluation? - Correct answer Have trainee practice If you want your trainer to get more familiar with training, a ________ program might be necessary. - Correct answer Train-the-trainer In the 1970s, training and development had a ______ role, and it wasn't until the 2010s it had a ______ role. - Correct answer Passive; protagonist After you have done all of the initial steps and then considered the different ways of maximizing a trainee's learning, you then must _________. - Correct answer Determine the specific training method Programmed instruction, web-based instruction, and teleconference are all forms of: - Correct answer Information presentation Sensitivity training, independent study, and committee assignment are all forms of: - Correct answer All of the above (Information presentation, Simulation, On-the-job training) If a training program emphasizes that general principles might be applied to a greater set of contexts than those presented in the training, ________ transfer is likely to occur. - Correct answer Far What are the two types of positive transfer? I: Successful II: Near III: Implemented IV: Far - Correct answer II and IV If after a two day training trainees' return to their work and after a while no apparent change has occurred, a _________ transfer occurred. - Correct answer zero If a company generally has low organizational commitment and high cynicism about change, what is the best strategy to take for training? - Correct answer Identify outliers in the organization to first participate in the training Pre-training motivation to learn is most affected by: I: Reputation of the training II: Meaningful pre-work III: Inherent intrinsic satisfaction from learning IV: Organizational commitment - Correct answer I, III, and IV The "theory of identical elements" is that: - Correct answer Transfer occurs best when what is being learned in training is identical to what the trainee must perform on the job The learning environment has complete ________ with the work environment. - Correct answer Fidelity If the training revolves around factual learning, it is a good idea to precede the introduction with: - Correct answer Questions When are adult learners most receptive to training programs? - Correct answer When the applicability to their lives is direct and obvious Single group posttest only is an example of what experimental design? - Correct answer Pre-experimental Organizations that select trainees based off of scheduling or based off of the specific individuals who they want to go through training will most likely need to use what kind of experimental design? - Correct answer Quasi- experimental Which of the following is an example of an experimental design? - Correct answer Posttest only control group with random assignment In the IPCO case, reaction measures were taken _______. - Correct answer All of the above(Two months later, Immediately after, Three years later) When using self-assessments with regards to behavior change, always: - Correct answer Be skeptical about what is being reported Which of the following successes can solely be attributed to the IPCO training? - Correct answer None of the above involves the systematic collection of data and information necessary to make effective decisions related to the selection, adoption, value, and modification of training activities. - Correct answer Evaluation Which level of evaluation attempts to measure changes in behavior back on the job? - Correct answer Level 3 Self-serving bias is: - Correct answer When a trainee overstates how much they have transferred their learning Designing a career plan that accommodates the organizations needs and initiate career development programs: - Correct answer Career development Which of the following is an example of career management? - Correct answer Focus on the organization What is the opposite of generativity? - Correct answer Stagnation During the stage of "maturity," you acquire _______. - Correct answer Ego integrity Organizations experience a higher amount of turnover during what stage? - Correct answer Sixth Obtain job offers from desired organizations is at what stage of career development? - Correct answer Organizational entry Develop a broader view of work and organization is at what stage of career development? - Correct answer Mid-career Which of the following are NOT organizational-level information new employees need to know? - Correct answer Specific job duties and responsibilities Which of the following are NOT department-level information new employees need to know? - Correct answer Customer relations Why is it bad for organizations to have orientation consisting of "talking heads", or of several people talking about particular information? - Correct answer All of the above (Not as interactive, Employee is a passive recipient, Few opportunities to ask questions) When employees face the decision to make a mini-transition or a major transition, organizations can help them by: I: Offering them new incentives for the current work II: Provide coaches or mentors III: Offer mid-career development workshops IV: Provide alternative career routes - Correct answer II and III Which of the following is NOT a stage in the Adult Renewal Cycle? - Correct answer Organizational entry True or False: Employees going through their "down in the doldrums" stage of their career do not want to maintain their effectiveness at work. - Correct answer False Retirees that have "need to belong" issues have a hard time: - Correct answer Adjusting to having no work group to interact with Women hold only about _______ percent of top level management positions. - Correct answer 10-15 With "dual career ladders" the first track is a _________ track and the second is a __________ track. - Correct answer Management; technical An unofficial barrier for advancement within an organization: - Correct answer Glass ceiling The term "career" refers to: - Correct answer A series of work-related positions a person holds throughout life Career management: - Correct answer Match organizational needs with individual capabilities Department-level information: - Correct answer Policies, procedures, rules, and regulations Which of the following is NOT a sub-goal of evaluation? - Correct answer Feedback for performance improvement Which of the following is NOT a sub-goal of development? - Correct answer Validation of employee selection approaches Poor performance is usually the result of either a _____ problem or a _____ problem. - Correct answer Skill; will "To increase the number of invoices processed to 150 per day by October 1st" is an example of a/an: - Correct answer Goal Standards are more applicable to: - Correct answer Jobs involving routine, repetitive tasks True or False: Goals and standards are most effective when mutually agreed upon by all affected: TrueFalse - Correct answer True What is the first step in both the non-punitive discipline and the progressive discipline systems? - Correct answer Verbal warning of the inappropriate behavior What is a difference between the non-punitive system and the progressive discipline system? - Correct answer The progressive discipline has the employer terminate while the non-punitive lets the employee decide whether they want to accept responsibility and change or leave the organization. When an employer terminates an employee because they are motivated by malice, they are in violation of which of the exceptions to the at-will doctrine? - Correct answer Breach of implied covenant True or False: It is important for the employer to have a paper trail to defend against the charge of wrongful discharge. - Correct answer True When doing a termination interview, which of the following should NOT be done? - Correct answer Have only the supervisor and the employee present An employer should do all of the following to ensure legal termination EXCEPT: - Correct answer Follow procedures at will All of the following are things that employers should do to ensure that their employees know and understand the behaviors and expectations that are prohibited or required in the job EXCEPT: - Correct answer Training only Managers and Supervisors True or False: Even though privacy legislation generally does not cover private employer-employee relationships, many organizations are establishing their own policies governing privacy rights. - Correct answer True Which of the following is a benefit that organizations can achieve if they recognize employee rights? - Correct answer Enhanced organizational image All of the following are ways employees often feel when employee rights are respected EXCEPT: - Correct answer They feel a heightened sense of unfairness True or False: Courts and legislative bodies may be less inclined to legislate job security and on-the-job employee rights if employers take a proactive position to protect employee rights on their own. - Correct answer True All of the following are things that employers should do to verify they have not violated any laws and are not liable for wrongful termination EXCEPT - Correct answer Keep records of employee personalities True or False: A fully functioning and fully mature group still requires leadership. - Correct answer False Which of the following involves transactional leadership? - Correct answer Motivation What is the transformational leadership trait that provides vision and sense of mission, instills pride, gains respect and trust? - Correct answer Charisma The ability to monitor and regulate one's own emotions, sense the emotional states of others, and behave in ways that are sensitive and effective in a given interpersonal situation is called: - Correct answer Emotional intelligence What are the five components of emotional intelligence? - Correct answer Self-awareness, self-regulation, motivation, empathy, and social skill Trustworthiness, comfort with ambiguity, and openness to change are all hallmarks of: - Correct answer Self-regulation Empathy is: - Correct answer The ability to understand the emotional makeup of others; skill in treating people according to their emotional reactions Self-regulation is: - Correct answer The ability to control or redirect disruptive impulses and moods; the propensity to suspend judgment—to think before acting Which of the following in NOT a strategy of positive leadership? - Correct answer Attitude Fostering compassion, forgiveness, and gratitude are all traits of: - Correct answer Positive climate The categories in the Zenger-Folkman model of leadership are: I: Person capability II: Getting results III: Interpersonal Skills IV: Leading change - Correct answer I, II, III, and IV Effective interpersonal skills help a leader: - Correct answer Inspire and motivate others All of the following are steps in the Zenger-Folkman approach to leaderships EXCEPT: - Correct answer Choose a weakness to develop into a strength True or False: The most effective approaches to leadership development only involve off-the-job opportunities for practice of new capabilities. - Correct answer False True or False: Leaders are born not made. - Correct answer False What does "selling" mean on the Hersey-Blanchard Situational Theory of Leadership? - Correct answer Explain decisions and provide opportunity for clarification Behaviors that are those aimed at helping employees meet social and esteem needs. - Correct answer People-oriented Effectiveness in leading change and persuasiveness is a hallmark of: - Correct answer Social skill ________ to learn is low, so early initial successes are important when training older workers. - Correct answer Self-confidence What is the job of a "knowledge manager" or "chief information officer?" - Correct answer Identify information and make sure it is accessible to employees Knowledge that can only be learned by experience: - Correct answer Tacit knowledge Which of the following is an advantage of an aging workforce? - Correct answer All of the above (Lower absenteeism Great commitment Greater customer-orientation) True or False: Older employees seem to value social interaction on the job, along with corresponding opportunities to serve as mentors to younger employees. - Correct answer True Diversity training helps organizations: - Correct answer All of the above (Retain productive workers Maintain high morale Foster cooperation and harmony among an increasingly diverse) In order for diversity programs to be successful, ______ and ______ need to be incorporated into the program. - Correct answer Education; training True or False: It is best to keep diversity training components out of other on-going training programs. TrueFalse - Correct answer False Which of the following is not a typical topic of pre-departure training for expatriates? - Correct answer Food etiquette True or False: Readjustment is frequently as challenging as the adjustment to the new culture in the international assignment in the first place, so reentry training is necessary. - Correct answer True Gen Yers: - Correct answer Place high value on money All of the following are training preferences of traditionalists EXCEPT: - Correct answer Like well-organized training materials with an overview of the information and an easy way to access more detail What does the "I" stand for in the ADDIE model? - Correct answer Implementation True or False: New technologies consist of only asynchronous online learning. - Correct answer False With more employees retiring, organizations are trying to figure out: - Correct answer How to capture their acquired knowledge Which of the following is a characteristic of a learning organization? - Correct answer The ability to develop organizational capabilities based on know-how of employees If aging workers stay in the field longer, organizations start running into ________ problems. - Correct answer Career plateaus Which of the following generational groups is characterized as optimistic, willing to work, and tech savvy? - Correct answer Millennials