University of Waikato: Business Research, Advisory & Consultancy Services, Lecture notes of Business Ethics

Download University of Waikato: Business Research, Advisory & Consultancy Services and more Lecture notes Business Ethics in PDF only on Docsity! Institute for Business Research Te Patahi Rangahau Umanga TE PUTAHI RANGAHAU UMANGA The Institute for Business Research offers research, advisory and consultancy services to a range of end-users, commercial, public sector and not-for-profit organisations. The IBR is also home to the Management Research Centre, which specialises in financial benchmarking and business performance studies. We can work with you across a broad range of areas through: • Contract research • Collaborative research programmes • Consultancy services Institute for Business Research, Waikato Management School University of Waikato, Private Bag 3105, Hamilton 3240, New Zealand Tel: 64-7-858 5009 | Fax: 64-7-838 4063 | waikato.ac.nz/ibr | ibr@waikato.ac.nz 2 DEAN OF MANAGEMENT Professor Frank Scrimgeour is Dean of the University of Waikato Management School. A leading environmental economist, he has contributed to regional, Māori and national policymaking on issues ranging from carbon taxes to resource valuation. He is immediate past president of the New Zealand Association of Economists, and a former president of the New Zealand Agricultural and Resource Economics Society. Frank has participated in World Bank panels on agriculture and natural resources, and is currently working with New Zealand's kiwifruit and dairy industries on determinants of future success. He is also on the board of Katolyst, the Waikato regional development agency. Professor Frank Scrimgeour DEAN OF MANAGEMENT BAgSci (Hons) Lincoln College, PhD Hawaii, BD Melbourne Professor Delwyn Clark is the Associate Dean Research and a Professor of Strategic Management at Waikato Management School. She is responsible for the School's research strategy, policies and plans, and her own current research interests focus on strategy models, innovation processes and micro-enterprises. Delwyn is past president of the Australian and New Zealand Academy of Management (ANZAM) and was awarded life membership of ANZAM in 2009. In addition, she has served five years on the executive of the Independent Business Foundation, is a member of the Institute of Directors, and an expert adviser with the international consulting firm LECG. Professor Delwyn Clark ASSOCIATE DEAN RESEARCH BSc Auckland, BMS DPhil Waikato 5 Professor Howard Davey BA BBS MBA (Hons) Massey, PhD Waikato Associate Professor Grant Samkin BCompt DCompt South Africa, MComm (cum laude) Durban-Westville Accounting Research Group Associate Professor Paul Childerhouse BSc Lancaster, PhD Wales Supply Chain Research Group Professor Riccardo Scarpa Laurea (BSc) Tuscia, MSc UCWales, MA PhD Wisconsin-Madison Associate Professor Stuart Locke BEc (Hons) ANU, PhD Tasmania Agribusiness Research Group Professor Mark Harcourt BComm Queens, MIndRel Toronto, PhD Alberta Human Resource Management Research Group Professor Jim Corner BS Virginia, MBA Wyoming, PhD Arizona State Professor Delwyn Clark BSc Auckland, BMS DPhil Waikato Innovation Research Group Professor Clive Gilson BA Middlesex, MA PhD Warwick Associate Professor Jarrod Haar BMS PGDipStratMgt PGDipOrgBeh (Dist) MMS (Dist) PhD Waikato Leadership Research Group 6 Professor Chris Ryan BSc (Econ) (Hons) London, PGCE Leicester, MEd Nottingham, MPhil Nottingham Trent, PhD Aston Tourism Research Group Professor Ted Zorn BA Charleston, MA PhD Kentucky Professor Stewart Lawrence BEcon (Hons) UCL, MMBS Warwick, PhD Waikato Health Services Research Group Professor Frank Scrimgeour BAgSci (Hons) Lincoln College, PhD Hawaii, BD Melbourne Dr Michael Cameron BMS (Hons) PhD Waikato Regional Development Research Group Professor Juliet Roper BA Otago, Dip Tch NZED, Dip Tch Otago, MMS PhD Waikato Dr Eva Collins BS (Hons) Portland State, MA Essex, PhD George Washington Sustainability Research Group Mike Artinian Manager Management Research Centre 7 The Institute for Business Research has identified ten key areas of focus, organised into four core themes: Business Performance and Leadership Accounting: • Improving SME performance: What can we learn from financial benchmarking? • Improving New Zealand’s credit markets • Use and abuse of KPI in business reporting by New Zealand institutions Leadership: • Case studies of successful New Zealand leaders • Public sector NGO leadership and governance • Leading cross-Tasman companies Human Resource Management: • Opportunities to improve employment contracting • Effective management of human resources across national borders • Enhancing clinical leadership in health care organisations Agribusiness and Innovation Agribusiness: • Analysing capital structures of New Zealand rural cooperatives • Opportunities to improve quota management systems (QMS) • Economic independence and synergies in the equine industries Innovation: • Opportunities for leveraging public sector investment in innovation • Enhanced innovative capacity of New Zealand food companies • Effective capture of global benefits from New Zealand ICT investment Supply Chain Management: • Opportunities to enhance New Zealand dairy supply chains in Asia • Sustaining the integrity of China-NZ supply chains • New generation IT and the future of supply chain support 10 Business in the Service Sector Health Services: • Enhancing the productivity of New Zealand health providers • Improved information systems for health care management and governance • Optimal location of health services Tourism: • The future of tourism in the South Pacific • Optimising New Zealand airport infrastructure to facilitate inbound tourism • Property development and growing tourism businesses: managing the risks Business in Society Accounting: • Financial information for sustainable performance audit and stakeholder confidence • Sustainability reporting and the bottom line Regional Development: • Evaluating the economic significance of major New Zealand businesses/sectors • Pricing access to natural resources • Enhancing human resource capabilities in the regions Sustainability: • Business response to climate change • Enhancing indigenous business success • Reducing the costs of business failure: economic, environmental, social and cultural 11 RESEARCH THAT MAKES A DIFFERENCE DRIVING FIRM PERFORMANCE When the Road Transport Forum NZ wanted hard evidence on the impact of rising costs on trucking companies across the country, it turned to Waikato Management School’s Management Research Centre for a benchmarking survey. MRC analysts surveyed more than 200 member firms, looking at operator performance by business activity, fleet size and geographic area, and found that many small trucking firms were on a financial knife-edge. That gave the RTFNZ the information it needed to justify its members raising charge-out rates across the industry, ensuring the smaller trucking companies didn’t go to the wall. The organisation is now about to repeat the exercise in conjunction with accounting firm Grant Thornton. It’s a great example of how the MRC can add value, says the School’s Professor of Professional Accounting Howard Davey. “If you don’t benchmark you don’t know what you’re achieving,” he says. “It’s particularly a problem for small businesses. Typically small firms operate in isolation, and that’s why accountants turn to the MRC for generating industry KPIs.” The MRC’s clients include major banks, government agencies, associations and industry groups, as well as companies such as Mitre 10 and PricewaterhouseCoopers. www.management.ac.nz/mrc Business Performance and Leadership 12 COMPANY HEALTH CHECK TOOL PROVES HIT WITH BUSINESS An effective supply chain can save you money, increase your profits and delight your customers. But it doesn’t happen often. Dr Paul Childerhouse of Waikato Management School has looked at the reality of supply chain interaction in the workplace and found most companies still struggle with internal integration, never mind external suppliers and customers. Based on his 30-company, seven-year study, he’s led the development of a diagnostic tool, Quick Scan, which can be used to give companies a thorough ‘health check’ on their supply chain systems. Dr Childerhouse has firsthand industrial experience of the automotive, construction and aerospace industries in the UK, and has used Quick Scan in New Zealand in sectors ranging from mining to manufacturing to healthcare. The uptake of the tool has begun to gain traction thanks to positive feedback from Heinz Wattie's, Carter Holt Harvey and the Waikato District Health Board among others. “Quick Scan is not a one-size-fits-all solution,” says Dr Childerhouse. “You have to look at the size of the company, its needs and what it can afford.” Business Performance and Leadership 15 GETTING WIRED UP FOR E-HEALTH New Zealand has joined countries across the world in the move towards a single nationwide format for patient records. Several District Health Boards are seeking tenders for computerised patient record systems, and the government plans to consolidate ‘back office’ functions across all the DHBs and Primary Health Organisations to cut costs and increase efficiency. Currently, many GPs are wired up to bespoke practice management systems but when it comes to referring patients to hospital, in many cases the different systems can’t talk to each other, resulting in errors and delays. A survey of more than 100 GPs by Waikato Management School’s Dr Jenny Gibb, commissioned by the Waikato DHB, found that doctors believed more accurate communication with the DHBs through better ICT integration would lead to the greatest improvements in the quality of practice outputs and efficient use of public funds. But Professor Ted Zorn says many community health organisations face multiple obstacles in taking advantage of ICTs. His surveys tracking changes in ICT uses among not-for-profit organisations found that even though more organisations today are using sophisticated ICTs, most perceive an ever greater need for technical support to make the most of the tools available. www.management.ac.nz/ict Business in the Service Sector 16 MONITOR AIDS KIWIFRUIT INDUSTRY Threats to biosecurity in the kiwifruit industry have raised concerns about the economic impact on one of New Zealand’s top agribusiness success stories. The input-output model developed by IBR researchers is being used to monitor the economic impact of disease and other issues on production levels in the industry. IBR researchers are also key contributors to the Agribusiness Research and Education Network. AREN has produced a series of reports on the key elements of success and failure in New Zealand’s dairy, kiwifruit, sheep meat and venison industries, funded by AGMARDT, the Agricultural Marketing and Development Trust. The report on the kiwifruit industry, authored by Professor Frank Scrimgeour and Dr Mark Kilgour of Waikato Management School and Eva Zellman of Lincoln University, identified key success factors in the industry. These included innovation, economies of scale and market power and value chain developments. With the emergence of China as a major player in the global kiwifruit industry, key challenges identified by industry participants in the report are: developing future leadership capabilities, continually updating marketing strategies, sustaining government support, and ensuring effective business and scientific research and development activity. The IBR is currently preparing a scoping study for TechNZ on a privately developed training initiative for workers in the kiwifruit industry, focusing on grafting and propagation. http://www.aren.org.nz/docs/kiwifruit-technical-report.pdf www.aren.org.nz Agribusiness and Innovation 17 The Institute for Business Research draws on the research excellence of New Zealand's top research business school and nearly three decades of leading-edge business consultancy. 20 waikato.ac.nz waikato.ac.nz/ibr Institute for Business Research, Waikato Management School University of Waikato, Private Bag 3105, Hamilton, New Zealand Tel: 64-7-858 5009 | Fax: 07-838 4063 | ibr@waikato.ac.nz