Comprehensive Guide to Parks and Recreation Agency Planning: Types of Plans and Policies, Exams of Nursing

Download Comprehensive Guide to Parks and Recreation Agency Planning: Types of Plans and Policies and more Exams Nursing in PDF only on Docsity! Certified Parks and Recreation Professional Certification Notes Study 2024 External Analysis Correct Answer is Position of agency in relation to industry. Search for best practices Best Pratices Correct Answer is Those practices or strategies that have produced superior results What three areas are public park and recreation agency's services are divided in to Correct Answer is 1) Parks 2) Programs 3) Facilities Benchmarking Correct Answer is the process to identify and implement a best practice. Two conflicting management strategies at the core of natural needs assessment Correct Answer is Development Conservation Policy Correct Answer is Broad and open to interpretations based on circumstances. Set direction Rules Correct Answer is Specific and direct employees and participants to act in a prescribed manner and do not require time to interpret the given facts of a unique set of circumstances Procedures Correct Answer is Chronological sequence of required action Comprehensive Plan Correct Answer is Used to identify short and long term priorities for a park and recreation agency Includes goals and policies What is included in a Comprehensive Plan Correct Answer is Goals and polices Development standards for parks Facility assessment data Agency inventories socio-demographic data for community identification of deficiencies Master Plan Correct Answer is Subset of Comprehensive Plan Focus on physical resources Updated less frequently (about every 10 years) Strategic Plan Correct Answer is Development or revision of Mission and vision Based on data analysis Priorities, goals and objectives devlopment in this plan Plan for achieving goals and objectives Itemized inventory Correct Answer is Checklist of items that describe their Two conflicting management strategies (core of a natural needs assessment) Correct Answer is Development and conservation Needs Assessment' purpose Correct Answer is to provide accurate feedback on community attitudes, opinions and perceptions of the agency's resources Community-wide needs assessment Correct Answer is Used to identify the recreation needs and interests of the community. Americans with Disabilities Act requires Correct Answer is That reasonable accommodations be provided for people with disabilities Primary elements influencing a customer's quality perceptions Correct Answer is Expectations of the customer Relationship between the customer's expectation and actual experiences Post experience reflection by the customer Expectations of the customer factors Correct Answer is Image/reputation of the agency Prior experience with the agency Marketing/promotional materials related to the agency Word-of-mouth feedback Ways to remain current Correct Answer is Enviromental Protection Agency (EPA) Policy Development steps Correct Answer is Needs Assessment Write policy and develop a rationale Examine impact of policy as written, revise if necessary Examine feasibility of implementation Examine the acceptability by citizens Research impact of new policies on existing policies Recommend policy to the board Policy Evaluation Correct Answer is As policy or rules become stagnant and outdated, corrective action should be initiated and the policy or rule should be changed or abolished. Policy Revision Correct Answer is often needed for clarification purposes Follow established process Allow for discretion Be specific to to ensure consistency and fairness in decision Align with the organization's mission vision values and goals follow similar steps to policy formation for rewriting policies What are the most important daily procedures Correct Answer is Opening, routine and closting insections Ensuring public safety is Correct Answer is one of the primary reasons for conducting routine facility inspections. Two types of opening and closing inspections Correct Answer is Daily & seasonal Daily inspections Correct Answer is Makes sure the facility is ready for its intended use Take appropriate actions where irregularities, damage or hazards are noted Seasonal Inspections Correct Answer is Focused on turning on and off appropriate systems and assuring present ability for next operational season. Comprehensive check list Seasonal Inspections Checklists included Correct Answer is Assure proper closing for preservation Assure that facilities are opened and placed into good operating condition for the new season Monitoring Actitivities Correct Answer is Direct supervision of a facility or area involves observing the behavior occurring there and taking relevant actions needed to preserve the facility, to regulate behavior, and to respond to emergencies as required. Periodic Inspections areas Correct Answer is Safety Hazards Safety Violations Unsafe use of equipment Rowdy behavior or other unsuitable conduct Core of Internal Customer Service Correct Answer is Communication and access to information Internal Customer Service functions Correct Answer is Provision, Synthesis and Organization of Information Convey values to staff Coordination of the organizational systems Crisis communication External Customer Service Correct Answer is Speaker Bureaus Public Meetings Employee Relations Service Recovery Correct Answer is the ability to put things right for the customer in a meaningful way when things go wrong. Retention-Management Programs Correct Answer is a program that provides customer recognition opportunities Safety and security needs Correct Answer is Setting, activity, other visitors Reservation Method Correct Answer is Walk-in Mail-in Telephone Fax-in Webe Based Two types of walk in Methods Correct Answer is Central Locations Program Locations Types of record keeping Correct Answer is Alphabetical Subject based Geographical/location Numerically Coded Combination Approach Capital Expenditures Correct Answer is finance projects that are costly, such as land acquisition, park and building construction/renovation, and other projects that could realistically utilize the operating revenue during a given year. Equipment purchases that are expensive, non-expendable, and serviceable for many years are included Attendance Data Correct Answer is provide accurate information that can guide resource (financial, physical, human) allocation decisions and increase operational efficiency. Financial Data Correct Answer is Approbations Expenditures revenue and balances time sheets and payroll purchase orders, contracts and concessions Revenue Data Correct Answer is Revenue received for specific programs, services or facility or park area usage should identify the service, participant characteristics and number Expenditure Data Correct Answer is Includes total charges incurred, whether paid or encumbered, and current expenses. Encumberances Contractual Services Captial outlay Debt services Maintenance Data Correct Answer is used to determine maintenance needs, equipment replacement needs, equipment replacement and the cost efficiency of these activities Marketing Data Correct Answer is Provide insight into the effectiviness of various marketing strategies. Risk management planning should include Correct Answer is what needs to be inspected and how often and preventable safety and security measures To Correct Answer is To Correct Answer is ... Compulsory Income Correct Answer is a significant portion of the revenue used to support public parks and recreation organizations are generated from compulsory income or taxes Real property taxes Correct Answer is a tax assessed on land and anything that is built or growing on it Personal Property tax Correct Answer is tax household and business tangible properties (such as cars and furniture) and intangiable properties such as (stocks and bonds). Sales Tax Correct Answer is assessed on the sale of many tangible goods Excise Taxes Correct Answer is imposed on specific goods and services such as hotel-motels taxes car rental taxes and sin taxes for cigarettes and alcohol Income taxes Correct Answer is assessed on income earned Contractual receipts Correct Answer is Major source of income. contract with private agencies and individuals to sell merchandise or provide services for them. Gratuitous income Correct Answer is revenue received without expectation of return, including grants, gifts, donations, planned giving and sponsorship Earned income Correct Answer is generated through fees and charges. (includes admission, entrance fees, rental fees, user fees such as surcharges, and licences and permit fees Investment income Correct Answer is derived from interest gained from investing agency funds into investment instruments such as money markets, stocks, and mutual funds Expenditures Correct Answer is disbursement, expense, or cost related to doing business. Objects Correct Answer is the item cost such as personnel, supplies and equipment Classification Correct Answer is uniform method of grouping like items together Cost Control center Correct Answer is a unit in which all financial transactions are organized separately Subordinate functions Correct Answer is a rec dept may include youth sports, adult sports, aquatic special events, swim lessons Budget statement Correct Answer is a report of allocated and expended monies Allocageed monies Correct Answer is items which have been budgeted and approved by the governing body Expended moneis Correct Answer is the dollars which have been spent to date. Four types of purchasing Correct Answer is purchase order p-card credit card petty cash Pruchase order Correct Answer is is an agreement that the agency will pay for good and services order Blanket Purchase orders Correct Answer is used to consolidate small, continuous purchases Standard purchase orders Correct Answer is issued for on-time delivery for a specific good or serie. p-card Correct Answer is or purchase card, for business, nonprofit and government units, works like a personal credit card. must be paid in full at the end of each month Credit Card Correct Answer is billing is the main difference between cc and p-card. can carry over balance and gain monthly fees and interest Petty cash Correct Answer is actual cash kept on hand for small purchases that do not warrant a purchase order or the other methods of payment Formal bids Correct Answer is invitations for bid request for proposal, or RFP Provide sufficient detail to ensure that the term can meet all of the requirements Monitoring performance can be useds including Correct Answer is a review of progress reports inspections preview of complaints review of end user satisfaction Collecting datea Correct Answer is Collect financial and operating data daily, weekly, monthly, quarterly, or annually. attendance figures, room counts, cash reports, maintenance reports, activity reports Attendance figures Correct Answer is how many people used programs and facilities Room counts Correct Answer is facility use pattern Cash reports Correct Answer is how many people come to the facility Maintenance reports Correct Answer is pending, scheduled and completed work activity reports Correct Answer is a wide variety of data Dmand Correct Answer is the minimum and maximum enrollment for a program or the project, number of partictpants at an event or facility cost Correct Answer is Fixed Costs do not change with the number of participants and remain constant for the duration of the program direct fixed cost Correct Answer is a result of conduction of a specific program. If the program did not take place the cost would not be incurred. ie room rental Correct Answer is Informs applicants about all aspects of the job Review of Candiates Correct Answer is Completion and screening of application forms Preliminary interviews Testing Reference checking Aptitude Test Correct Answer is Used to measure an applicant's capacity or potential ability to learn or perform a task Psychomotor Correct Answer is most commonly adopted within outdoor-based recreation settings and are used to test a person's strength, dexterity, and coordination Proficiency and interest Correct Answer is measure the job-related knowledge possessed by the applicant while interest test is designed to determine how a person's interests compare with the interest of successful people in a specific job position Personality Correct Answer is use by agencies to identify an applicant's personality traits. Interview format Correct Answer is One-on-One settings Panel group Two types of interviews Correct Answer is Structured Unstructured Structured Interview Correct Answer is Predetermined questions based on competencies Same questions asked to all candidates Structured Interview question types Correct Answer is Biographical Behavioral Competency Situational Unstructured Interview question Correct Answer is Flexible discussion No predeterimed questions Use conversation to determine personality and skill level Biographical Interview Question Correct Answer is Center on a chronological evaluation of a candidate's past experiences Behavioral Interview Questions Correct Answer is describe how they performed a certain task of handled a problem in the past Competency Interview Question Correct Answer is Utilize a competency profile for the open position which includes a list of competencies needed to perform Situational Interview Questions Correct Answer is Discuss how they might manage specific job situations Protected Classes Correct Answer is Race/Ethnic Origins Age (40+) Individuals with disabilities Religion Sex/Gender Military Experience Family status Political Party Affiliation National Origin Sexual Orientation Employment Decision Correct Answer is Rejection On-the-spot offer delayed offer Training Needs Assessment Correct Answer is Agency analysis Person/individual Task analysis Training programs evaluated on three outcome levels Correct Answer is Cognitive Skill-based Affective Physical Exerition Correct Answer is Activity of using your muscles. Strength and physical dexterity at work tasks Environmental Conditions Correct Answer is Safety, cold or hot working conditions Noise Levels Confined spaces Physical Location Correct Answer is Where the work is performed Time Correct Answer is Time of the week Flexible work schedules Condensed work schedules Degree of Human Interaction Correct Answer is Employees will have personal preference regarding the amount and type of interaction they are capable of performing or desire to perform. Competency Correct Answer is Knowledge, skills, and abilities required to complete the task. Psychological Characteristics Correct Answer is How much professional development is provided Are they given autonomy Positive Supervision Correct Answer is Interpretation Identification Observation Study and improvement Visitation and interaction Furnishing Presentation Evaluation Communication and Assessment Correct Answer is Review of progress reports Inspections Review of complaints Review of end-user satisfaction Volunteer management Correct Answer is Recruitment Job description Psychomotor skills Correct Answer is the physical skills and movement ablitiies of the individuals Cognitive Correct Answer is refer to one's intellectual knowledge Affective Correct Answer is Attitudes, values and social pursuits of the individuals Primary Resources Correct Answer is Physical Fiscal Technological Human Assessment Correct Answer is a procedure for identifying and gathering information about a client's condition to create a baseline of information about their status so that meaningful decisions about their individual program plan may be made. Program Assessment Correct Answer is Information regarding the target population Program Goals Correct Answer is Information taken from the assessment is used to develop goal statements Goals are statements of the desired outcomes Program Objectives Correct Answer is Guided by the goal statements, develop measurable objectives Program Implementation Strategies Correct Answer is Types of programs service and activities the individual will participate in and how they will participate in them Outcome/Evaluation Plan Correct Answer is Description and plan for measuring the effect or outcome of the program must be developed. Five major areas covered by ADA Correct Answer is Employment Government Service/Public Transportation Private Entities offering public accommodations Communication Systems Miscellaneous Scheduling elements Correct Answer is Time and day Multiple facticilies Religious Holidays Staff supervision League Scheduling Direct Leadership of Activities Correct Answer is Preparation Priming the group delivery Priming Correct Answer is Involves the integration of fun, experimental and unique methods to get the groups attention Advertising Correct Answer is Any form of paid communication through the media Promotion Correct Answer is Financial value to the customer short-term method to stimulate use of a service or purchase of a product News release Correct Answer is information released to the media containing information about upcoming programs, events and activities Social Media Correct Answer is allows for targeted and snowball mareketing probationary period Correct Answer is First 30 to 180 days of employment types of orientation Correct Answer is General agency Specific Department Three stages of Orientation Correct Answer is Preliminary Pre-Duty Continuing Disciplinary action addresses Correct Answer is Incompetence Misfeasance Malfeasance Nonfeasance Other negative behavior Misfeasance Correct Answer is improper performance of a lawful act malfeasance Correct Answer is Intentionally doing something that is illegal Nonfeasance Correct Answer is failing to act Coaching Correct Answer is encourages performance improvement grievance Correct Answer is formal process to handle claims Termination Correct Answer is Final act of separation of employment Requires extra care due to potential volatility Marketing Mix Correct Answer is Product, Price, Place, Promotion Customer Groups Correct Answer is Non-users Light users Medium users High user Two basic types of program operations supervision Correct Answer is Specific General Reporting Categories Correct Answer is Standards Reports Records Two types of maintenance standards Correct Answer is Maintenance standard classification systems productivity standard Formative Evaluation Correct Answer is the process of subdividing a larger heterogeneous market into a small homogenous market that are more similar in the media they are exposed to, their product wants and how they will respond. Target Market Correct Answer is markets the agency chooses to concentrate on for a particiular product market positioning Correct Answer is how the community perceives the agency and services Branding Correct Answer is process whereby the agency creates and image in the mind of the consumer Collaboration Correct Answer is short-term and last until a problem is solved two or more stakeholders Autonomy Alliance Correct Answer is High level commitment sharing of authority and decision making Defined by formal agreements Partnership Correct Answer is two or more partner come together to form an entirely new entity Structural integration Correct Answer is process of coordinating tasks, roles, functions and units so that work gets done efficiently and effectively Marketing Plan Correct Answer is Executive summary Situational analysis Customer analysis Marketing and branding goals implementation, monitoring, evaluation excutive summary Correct Answer is stand alone piece marketing plan and summarizes the entire plan Situational Analysis Correct Answer is evaluates the internal and external environment in which the agency is operating SWOT Correct Answer is Strengths, Weaknesses, Opportunities, Threats Customer Analysis Correct Answer is identifies market segments withing the community and establishes target markets for key programs and facilities Marketing and branding goals and strategies Correct Answer is short and long term marketing goals are established based on the data collected