Project Quality Management: Terms and Definitions, Quizzes of Project Management

Download Project Quality Management: Terms and Definitions and more Quizzes Project Management in PDF only on Docsity! TERM 1 What is Quality? DEFINITION 1 The degree to which a set of inherent characteristics fulfills requirements.Ongoing processof building and sustaining relationships by assessing, anticipating,and fulfilling stated and implied needsProject managers are ultimately responsible for quality mgmt on thier projects. TERM 2 Project Quality Mgmt DEFINITION 2 Ensures that the project will satisfy its stated or implied needs. Processes include: Quality planning: identifying which quality standards are relevant to the project and how to satisfy them Quality assurance: periodically evaluating overall project performance to ensure the project will satisfy relevant quality standards Quality control: monitoring specific project results to ensure that they comply with the relevant quality standards TERM 3 Quality Planning DEFINITION 3 Implies the ability to anticipate situations and prepare actions to bring about the desired outcome. Prevent defects by: Selecting proper materials Training and indoctrinating people in quality Using a process that ensures the appropriate outcome Use metrics and checklists TERM 4 Quality Metrics DEFINITION 4 Metrics allow orgs to measure their performance in certain areas and to compare them over time or with other organizationsEx. of common metrics- Software: bug arrival & closure rates, use cases validated vs. implemented- Service: customer complaint rate, # of service calls- Hardware: mean time between failure TERM 5 Quality Checklists DEFINITION 5 Helps project teams verify that a set of required topics or steps has been covered or performed- extremely valuable in helping ensure quality results TERM 6 Quality Assurance (QA) DEFINITION 6 Includes all the activities related to satisfying the relevant quality standards for a project- a goal of QA is continuous quality improvement TERM 7 QA: Benchmarking DEFINITION 7 Compares specific project practices or product characteristics to those of other projects or products within or outside the performing organization TERM 8 QA: Quality Audit DEFINITION 8 Structured review of specific activities and processes to help identify opportunities to improve performance on current or future projects TERM 9 QA: Testing DEFINITION 9 (of products or services) is a primary part of QA TERM 10 Quality Control DEFINITION 10 The overall system of technical activities that measures the attributes and performance of a process, item, or service against defined standards to verify that they meet the stated requirements established by the customer.Main outputs of QC are:- acceptance decisions- rework- process adjustmentsApplies to manufacturing mostly