Glossary of Team Development and Meeting Terms, Quizzes of Hospitality and Tourism

Download Glossary of Team Development and Meeting Terms and more Quizzes Hospitality and Tourism in PDF only on Docsity! TERM 1 agenda DEFINITION 1 a written plan for a meeting that indicates the date, time, and place for the meeting and the issues to be addressed. TERM 2 baseline measurement DEFINITION 2 a measurement used as a basis for comparisons or for control purposes; a beginning point in an evaluation of output observed over a period of time. A baseline measurement represents how a process performs prior to any improvement effort. TERM 3 brainstorming DEFINITION 3 an idea-gathering technique that uses group interaction to generate as many ideas as possible within a given time period. Brainstorming taps into the collective brainpower of the group and yields greater results than could be achieved if each individual in the group worked alone. TERM 4 code of conduct DEFINITION 4 expectations of behavior mutually agreed upon by team members TERM 5 consensus DEFINITION 5 while all members may not believe that an idea or a decision is the best one, no one has major reservations about it, and all agree that the idea or decision can be supported without significant reservations. TERM 6 consensus decision DEFINITION 6 a decision made after all aspects of an issue, both positive and negative, have been reviewed or dicussed to the extent that everyone openly understands, supports, and participates in the decision. TERM 7 continuous-improvement team DEFINITION 7 a permanent work team formed to implement incremental improvements in an organization on an ongoing basis. It can be either functional or cross-functional in nature TERM 8 cross-functional team DEFINITION 8 a team of individuals from different organizational units or functions that solves problems and develops solutions affecting the organization as a system. TERM 9 forming DEFINITION 9 the first stage of team development, characterized by cautious, limited member participation, dependence on the leader, and low productivity TERM 10 groupthink DEFINITION 10 the tendency of a group to stifle differences of opinion in an effort to preserve group unity and harmony; may arise during the norming stage of team development