Chapter 3 Promoting Employee Health and Safety Through Organizational Culture, Exams of Nursing

Download Chapter 3 Promoting Employee Health and Safety Through Organizational Culture and more Exams Nursing in PDF only on Docsity! 1 / 31 1 TRUE/FALSE 1 : Organizational culture is an organization’s personality.a. Trueb. False A : true B : false Correct Answer : A 2 : The collective understanding of beliefs and values that guide how employees act and behave is known as employee engagement.a. Trueb. False A : true B : false Correct Answer : B 3 : Organizational culture happens rapidly.a. Trueb. False A : true B : false Correct Answer : B 4 : The original business owner usually establishes an organization’s culture.a. Trueb. False A : true B : false Correct Answer : A 5 : Organizational culture can change over time.a. Trueb. False A : true B : false Correct Answer : A 6 : Organizational culture is easy to change.a. Trueb. False A : true B : false Correct Answer : B 7 : Organizational culture influences employee actions and behaviours.a. Trueb. False A : true B : false Correct Answer : A 8 : One aspect of organizational culture is whether a company places more emphasis on individual efforts or team results.a. Trueb. False A : true 2 / 31 1 B : false Correct Answer : A 1 5 / 31 total rewards has no impact on employee engagement.a. Trueb. False A : true B : false Correct Answer : B 18: Employee turnover, absenteeism, tenure and retention and customer satisfaction are all affected by employee engagement.a. Trueb. False A : true B : false Correct Answer : A 19: Occupational health and safety is regulated entirely by provincial and territorial governments.a. Trueb. False A : true B : false Correct Answer : B 20: An occupational illness is any abnormal condition or disorder caused by exposure to environmental factors associated with employment.a. Trueb. False A : true B : false Correct Answer : A 21: Teenagers are twice as likely as older workers to be injured on the job.a. Trueb. False A : true B : false Correct Answer : A 22: Occupational health and safety is regulated by individual companies in the jurisdiction in which they operate.a. Trueb. False A : true B : false Correct Answer : B 23: The fundamental duty of every employer is to take reasonable precautions to ensure employee safety.a. Trueb. False A : true B : false Correct Answer : A 1 6 / 31 24: It’s not as important for certain employees, such as those in an office setting, to be informed about health and safety requirements.a. Trueb. False A : true B : false Correct Answer : B 1 7 / 31 25: Most organizations have a full-time health and safety officer.a. Trueb. False A : true B : false Correct Answer : B 26: Under health and safety legislation, it is the employee’s responsibility to comply with all applicable acts and regulations.a. Trueb. False A : true B : false Correct Answer : A 27: The number of workplace accidents each year in Canada has declined.a. Trueb. False A : true B : false Correct Answer : A 28: It is the supervisor’s duty to ensure that workers use or wear safety equipment, devices, or clothing.a. Trueb. False A : true B : false Correct Answer : A 29: Penalties for violations of health and safety regulations include substantial fines, as well as jail terms.a. Trueb. False A : true B : false Correct Answer : A 30: The criminal code has been changed to make it easier to bring criminal charges against employers when a worker is injured or killed on the job.a. Trueb. False A : true B : false Correct Answer : A 31: Under workers’ compensation, injured workers are entitled to a cash payout in the case of permanent disability.a. Trueb. False A : true B : false Correct Answer : A 1 10 / B : false Correct Answer : A 40: Including specific safety goals is one element of a successful safety incentive program.a. Trueb. False A : true B : false 1 11 / Correct Answer : A 41: Many organizations advocate employee involvement when designing and implementing safety programs.a. Trueb. False A : true B : false Correct Answer : A 42: The success of a safety program depends largely on the HR department.a. Trueb. False A : true B : false Correct Answer : B 43: An organization with a formal safety program generally has a joint health and safety committee comprised of representatives from management, different departments and a pool of employees.a. Trueb. False A : true B : false Correct Answer : A 44: Probably the most important role of a safety program is motivating managers, supervisors, and subordinates to be aware of safety considerations.a. Trueb. False A : true B : false Correct Answer : A 45: Most organizations have safety awareness programs that entail the use of several different media.a. Trueb. False A : true B : false Correct Answer : A 46: The HR department is the main source of safety-related information for employees.a. Trueb. False A : true B : false Correct Answer : B 47: The use of posters in safety awareness programs has proven to be ineffective because employees simply don’t pay attention to them.a. Trueb. False 1 12 / A : true B : false Correct Answer : B 48: Managers and safety committee members are not required to investigate minor incidents.a. 1 15 / Correct Answer : A 56: All workers must be trained in the Workplace Hazardous Materials Information System (WHMIS).a. Trueb. False A : true B : false Correct Answer : A 57: WHMIS labels are designed to alert the worker that the container holds a potentially hazardous substance.a. Trueb. False A : true B : false Correct Answer : A 58: Many provinces and municipal bylaws restrict people from smoking too close to building entrances.a. Trueb. False A : true B : false Correct Answer : A 59: Some company dress codes may create health and safety problems for employees.a. Trueb. False A : true B : false Correct Answer : A 60: It is generally recognized that there is little that management can do to prevent repetitive strain injuries.a. Trueb. False A : true B : false Correct Answer : B 61: Workplace security is an issue that is of increasing concern to both employers and employees.a. Trueb. False A : true B : false Correct Answer : A 62: Employees may legally refuse work they perceive as dangerous.a. Trueb. False A : true 1 16 / B : false Correct Answer : A 63: Many EAP providers offer 24/7 telephone access.a. Trueb. False A : true B : false 1 17 / Correct Answer : A 64: Recent federal and provincial legislative changes have expanded the responsibility of employers to ensure that their work environment is free of violence.a. Trueb. False A : true B : false Correct Answer : A 65: Stress is physiological, mental, or emotional tension in response to a demanding environment.a. Trueb. False A : true B : false Correct Answer : A 66: An international study across more than 100 countries found that employees feel less stress at work than they did five years ago.a. Trueb. False A : true B : false Correct Answer : B 67: If at all possible, one should avoid stress.a. Trueb. False A : true B : false Correct Answer : B 68: More than 70 percent of employees report that they have experienced stress at work.a. Trueb. False A : true B : false Correct Answer : A 69: The first step in coping with stress is to recognize the symptoms and identify the sources of stress.a. Trueb. False A : true B : false Correct Answer : A 70: There is no correlation between good physical health and the ability to cope with stressors.a. Trueb. False A : true 1 20 / 78: Alcoholism primarily affects blue-collar workers.a. Trueb. False A : true B : false Correct Answer : B 79: The first step in helping someone with alcoholism is to help them to understand the reality 1 21 / of the condition.a. Trueb. False A : true B : false Correct Answer : A 80: A supervisor cannot discipline a person who is drug or alcohol dependent because substance dependency is considered an illness.a. Trueb. False A : true B : false Correct Answer : B MULTIPLE CHOICE 81: Which of the following best defines “organizational culture”? A : goals and objectives for individual departments across an organization B : collective understanding of beliefs and values that guide how employees act and behave C : written guidelines and polices that are designed to guide employee behaviour D : the structure and governing policies of an organization Correct Answer : B 82 : What part of an organization can organizational culture be considered to be a part of? A : personality B : structure C : standards D : its guidelines Correct Answer : A 83 : Organizational culture usually begins with which of the following? A : employees B : marketing department C : original business owner D : managers Correct Answer : C 84 : Which statement best describes organizational culture? A : It remains static. B : It may change overnight. C : It builds over time. D : It cannot be changed. Correct Answer : C 85 : How do an organization’s beliefs and values build over time? A : by making no key changes to the management team 1 22 / B : through ongoing and dedicated efforts C : by limiting the number of changes to the organization 25 / 192: What is employee engagement? A : interacting with others in the organization B : behaving appropriately towards manager C : handling constructive feedback in a positive manner D : commitment and dedication to the organization Correct Answer : D 93 : Which term refers to employee commitment and dedication to the organization? A : organizational culture B : employee perseverance C : employee engagement D : employee satisfaction Correct Answer : C 94 : Which statement is an example of what an organization’s culture looks like in practice? A : All staff attend a new hire orientation in their first month of employment. B : There is a casual dress code in place, including Friday jean days. C : Recruitment is done both internally and externally. D : They conduct employment engagement surveys. Correct Answer : B 95 : What are some drivers of employee engagement? A : wage rate and rewards, employee age, team development B : total rewards, social responsibility, trust and integrity C : social programs, team development, leadership style D : price, promotion, place, product Correct Answer : B 96 : What organizational outcomes are affected by employee engagement? A : promotions, productivity, bonuses B : retention, incentive pay, referrals C : team development, sales projections, bonuses D : turnover, absenteeism, loyalty Correct Answer : D 97: Which of the following increases when there is a good fit between an employee’s skills, job requirements, and an organization’s culture? A : satisfaction B : productivity C : engagement D : turnover Correct Answer : C 26 / 198 : Why do health and safety concern both managers and supervisors? A : Customer service, as well as safety, is extremely important. B : Global competition is putting pressure on more organizations. 27 / 1 C : Cutting costs is growing in importance. D : Occupational health and safety accidents are numerous and costly. Correct Answer : D 99 : Which of the following is a factor that causes an occupational illness? A : stove burns B : fracture (workplace accident) C : inhalation of fumes D : back injury Correct Answer : C 100 : Which of the following is a factor that causes an occupational injury? A : chemical exposure B : fracture (workplace accident) C : inhalation of fumes D : stress Correct Answer : B 101 : Which of the following is an occupational injury? A : chemical exposure B : fracture (workplace accident) C : inhalation of fumes D : stress Correct Answer : B 102 : Which of the following may lead to an industrial disease? A : chemical burns B : leg fracture C : inhalation of asbestos D : cumulative trauma disorders Correct Answer : C 103: Employers are required to report any accidents that cause injuries or diseases to which of the following? A : occupational health and safety officer B : company doctor C : local health officials D : Workers’ Compensation Correct Answer : D 104 : Which of the following is an employee responsibility for health and safety? A : to perform all duties assigned, regardless of risk of exposure to hazards B : to implement health and safety programs C : to follow all safety rules and regulations D : to report all unsafe conditions to the workers’ compensation board 30 / 1 111: What are the fundamental legal health and safety responsibilities of an organization’s senior management team? A : to ensure day-to-day health and safety of employees B : to take reasonable precautions to ensure employee safety 31 / 1 C : to follow on-site daily rules and expectations of the organization D : to observe health and safety on-site practices Correct Answer : B 112 : What does a shared responsibility for workplace safety assume about health and safety? A : Workers share the responsibility for safety among themselves. B : Employees and line supervisors together share responsibility for safety. C : The employer is solely responsible for safety. D : All employees and the employer must co-operate on ensuring safety. Correct Answer : D 113 : What are the legal health and safety responsibilities of an organization’s CEO? A : to ensure day-to-day health and safety of employees B : to take reasonable precautions to ensure employee safety C : to follow on-site daily rules and expectations of the organization D : to observe health and safety on-site practices Correct Answer : B 114 : What are the supervisor’s legal responsibilities concerning employee health and safety? A : to establish safety committees B : to investigate accidents C : to create a health and safety program D : to conduct workplace inspections and correcting unsafe acts Correct Answer : D 115: Which term refers to a disease resulting from exposure relating to a particular process, trade, or occupation in industry? A : industrial disease B : occupational disease C : environmental disease D : occupational illness Correct Answer : A 116: As a result of an accident at work in a manufacturing company, an individual had two fingers amputated. Which term best describes this type of incident? A : occupational amputation B : occupational injury C : occupational disability D : industrial disease Correct Answer : B 117 : Employers are responsible for which of the following health and safety responsibilities? A : investigating accidents B : ensuring that managers are familiar with work and associated hazards 32 / 1 C : reporting hazardous conditions or defective equipment D : ensuring that employees use or wear safety equipment 35 / 1 124 : Which of the following is one of the roles of joint health and safety committees? A : to advise employers on health and safety matters B : to resolve accidents C : to report hazardous conditions or defective equipment D : to conduct orientation programs Correct Answer : A 125: Which term refers to the number of injuries and illnesses per 100 full-time employees during a given year? A : lost-time injuries B : critical incident injuries C : incidence rate D : injury-reporting procedures Correct Answer : C 126 : What do organizations with formal safety programs generally have? A : board members representing employees B : joint employee and management safety committees C : legal counsel D : subordinates Correct Answer : B 127: What is the most important role of a safety program? A : to show employees that safety is a serious issue and that those unable to perform their jobs safely will be terminated B : to motivate managers, supervisors, and subordinates to be aware of safety considerations C : to keep injury and illness costs at a minimum D : to maintain injuries at a reasonable level while maintaining high productivity Correct Answer : B 128 : What is the most effective way for an organization to communicate its safety rules? A : include them in a new employee orientation program B : create employee handbooks C : post them as bulletin board notices D : communicate them through the supervisors Correct Answer : D 129: What is one use of incidence rates? A : to make comparisons between comparable units within an organization B : to determine which supervisors run the most effective teams C : to identify and reprimand careless employees D : to note which employees need more training Correct Answer : A 130: Of the following penalties, which one is least likely to be used to deal with employees who are safety risks, except for serious violations? 36 / 1 A : a verbal reprimand 37 / 1 B : termination/dismissal C : suspension D : a written reprimand Correct Answer : B 131 : What is the name of the information system for labelling hazardous substances? A : Canada Safety Council (CSC) B : Safety Data Sheets (SDS) C : Workplace Hazardous Materials Information System (WHMIS) D : Canadian Centre for Occupational Health and Safety Correct Answer : C 132: There are a variety of ways that safety rules are enforced. What is the most effective way to help employees understand the organization’s health and safety rules? A : to provide an employee training manual B : to ensure access to the online health and safety regulations C : to post signs that state employees must follow workers’ compensation laws D : to have a supervisor who provides on-the-job coaching in health and safety Correct Answer : D 133 : What are many employers doing to reduce after-hours use of company smart phones? A : providing only mid- and high-level employees with devices B : creating mandated blackout periods C : encouraging all employees to lock their phones in their desk at the end of the day D : turning off the company Wi-Fi connection at 6:00 p.m. Correct Answer : B 134 : How likely are teenagers to be injured on the job compared to older workers? A : less likely B : equally likely C : twice as likely D : not at all likely Correct Answer : C 135 : In a large organization, who sets the tone for safe and healthy work practices? A : CEO and other senior leaders B : line managers C : joint health and safety committee members D : individual employees Correct Answer : A 136: What are the components of WHMIS? A : labels on hazardous materials, public information sessions, and Material Safety Data Sheets (MSDS) B : public information sessions, training, and supply labels C : Safety Data Sheets (SDS), training, and public information sessions 40 / 1 Correct Answer : B 41 / 1 43: As far as workplace violence is concerned, which measure is required under occupational health and safety regulations? A : Employees who witness violence must take reasonable action to stop it. B : Individuals guilty of workplace violence must pay a fine. C : Any policies must be flexible and open to interpretation D : Risk management strategies must be established. Correct Answer : D 144 : What is a common measure for reducing workplace violence? A : employment testing for all job candidates B : electronic entry key cards C : bullet-proof glass for all offices D : worker and supervisor training Correct Answer : D 145: What type of hazard would an electrician apprentice be exposed to when doing the electrical wiring for a high-rise building? A : physical agents B : biohazards C : chemical hazards D : liquid agents Correct Answer : A 146: Many provinces, as well as federally regulated workplaces, have implemented regulations dealing with workplace violence. What are these part of? A : occupational health and safety regulations B : security details C : human rights regulations D : labour regulations Correct Answer : A 147 : Which term defines using communications technology to bully someone? A : mobile bullying B : online violence C : electronic harassment D : cyberbullying Correct Answer : D 148: Building supply companies have yard workers who are exposed to many hazards when lifting, hauling, and moving building supplies. Which type of hazard is lifting and hauling building materials? A : physical agent B : technological force C : biohazard D : ergonomic 42 / 1 Correct Answer : A 45 / 1 Correct Answer : A 46 / 1 161 : Which term refers to working conditions that cause stress? A : job responses B : job strain C : workplace stressors D : stress-causing conditions Correct Answer : C 162 : Which of the following is a major cause of workplace stress? A : relationships at work B : social events C : job restrictions D : relationships outside of the job Correct Answer : A 163 : Which of the following is a major cause of workplace stress? A : unsafe conditions B : flexible hours C : investigations D : a person’s role in the organization Correct Answer : A 164 : Which of the following can reduce stress in the workplace? A : managers communicating openly about organizational changes B : limiting the amount of organizational change C : reducing the number of hours in the work week D : improving ergonomics across all work areas Correct Answer : A 165 : Which of the following can reduce stress in the workplace? A : decreasing the number of work days per week B : allowing for more work flexibility C : eliminating overtime opportunities D : reducing the length of shifts Correct Answer : B 166 : What is one of the benefits of better employee health to an organization? A : improved psychological performance B : increased lawsuits C : reduced absenteeism D : organizational goal achievement Correct Answer : C 167: According to Sun Life’s Health Index, what percentage of employees have experienced stress at work? A : 18 47 / 1 percent B : 45 percent C : 77 percent 50 / 1174 : Which of the following is an organizational technique for managing stressors? A : flexible work hours B : employee stress surveys C : social events D : extended lunch hours Correct Answer : A 175: What is one tip for reducing job-related stress? A : Prepare for the future by keeping abreast of job demands. B : Build rewarding relationships with co-workers. C : Develop interests and take part in activities that are not related to work. D : Encourage colleagues to socialize outside of work. Correct Answer : C 176: Which segment would likely be included in an employer-sponsored stress- management program? A : time management B : safety awareness C : identifying difficult people D : critical incident counselling Correct Answer : A 177: Health services provided by employers are primarily related to which of the following factors? A : the degree of interest on the part of the employer B : the size of the organization and financial resources C : the employer size and the importance of these services D : whether or not the employer has a full-time physician on staff Correct Answer : C 178: Company-sponsored nutrition, weight control, and smoking cessation programs are often organized under larger plans. What are these plans known as? A : wellness programs B : employee assistance programs C : health and fitness memberships D : health service seminars Correct Answer : A 179: What is one criticism of wellness programs? A : The money spent on wellness programs could be used to pay better wages. B : Encouraging people to engage in wellness activities often borders on harassment. C : Identifying employees as unhealthy individuals is a violation of their right to privacy. D : They are not necessary because Canada has a publicly funded healthcare system. Correct Answer : D 51 / 1 180: What is a major focus of disability management programs? 52 / 1 A : coordinating employee physical rehabilitation B : creating a work environment in which employees want to return to work C : ensuring employees receive disability income D : avoiding workers’ compensation claims resulting from lost-time accidents Correct Answer : B 181: What is a workplace stressor? A : an event, process, or practice that causes an employee stress B : a workplace relationship that is not beneficial to either person C : emotional tension caused by a demanding environment D : consequence of an emotional tension Correct Answer : A 182: Which term refers to the physiological, mental, and/or emotional tension caused by a demanding environment? A : stress B : stressor C : stimulation D : consequence Correct Answer : A 183 : What current work and organizational practices are causing employees the most stress? A : increased revenue targets B : high customer service standards C : increased outsourcing D : being connected 24/7 Correct Answer : D 184: If an employee is experiencing severe personal problems, who would be the individual most likely to refer the worker to the company-sponsored employee assistance program? A : the employee himself/herself B : his or her spouse or significant other C : a member of the clergy D : his or her supervisor Correct Answer : D 185: Who plays a key role in identifying potential substance abuse problems through regular employee monitoring of attendance, behaviour, and performance? A : supervisors B : co-workers C : senior management and owner D : workers’ compensation board Correct Answer : A 55 / 1 (CISs) C : employee assistance programs (EAPs) D : health and wellness programs 56 / 1Correct Answer : C 192: What programs could an organization offer to encourage healthier lifestyles among its employees? A : none – good heath is the employee’s responsibility, not the employer B : wellness programs that encourage health through elements such as exercise and nutrition C : WHMIS training D : programs beyond the legally required health and safety programs Correct Answer : B 193 : What could an organization offer to encourage healthier lifestyles among its employees? A : proactive health and safety training B : health services ranging from first-aid kits to an on-site physician and nurse C : safety promotion programs D : safety awareness programs Correct Answer : B ESSAY 194: Briefly describe the duties of employers, supervisors, and workers under health and safety legislation. Correct Answer : The fundamental duty of every employer is to take every reasonable precaution to ensure employee safety. In addition to providing a hazard-free workplace and complying with the applicable statutes and regulations, employers must inform their employees about safety and health requirements. Employers are also required to keep certain records, compile an annual summary of work-related injuries and illnesses, and ensure that supervisors are familiar with the work and its associated hazards. Employers in all jurisdictions are required to report accidents that cause injuries and diseases to the workers’ compensation board. Accidents resulting in death or critical injuries must be reported immediately; the accident must then be investigated, and a written report submitted. Finally, employers must provide safety training and be prepared to discipline employees for failing to comply with safety rules. Supervisors are required to advise employees of potential workplace hazards; ensure that workers use or wear safety equipment, devices, or clothing; provide written instructions where applicable; and take every reasonable precaution to guarantee the safety of workers.Employees are required to comply with all applicable acts and regulations, report hazardous conditions or defective equipment, and follow all employer safety and health rules and regulations, including those prescribing the use of protective equipment. 195: Explain the role of the supervisor in creating a safe work environment. Correct Answer : Broadly, the supervisor has two safety functions. First, the supervisor is probably the most important disseminator of safety information within an organization. It is the supervisor’s job to make sure that his or her subordinates 57 / 1are familiar with all safety procedures inherent in their jobs. Second, the supervisor is also responsible for ensuring that subordinates actually comply with the safety rules and regulations. Even the best safety training programs will fail if there is a lack of adequate control at the employee level. In short, the supervisor serves both as an educator and as a guardian of the safety program.