Central Reservation Systems: Definitions and New Trends, Quizzes of Hospitality and Tourism

Download Central Reservation Systems: Definitions and New Trends and more Quizzes Hospitality and Tourism in PDF only on Docsity! TERM 1 CRS DEFINITION 1 Central Reservation System started in the 1960's Linked airline with travel agencies HOtel chains linked up thier CRS into The GDS or the global distribution systems system of blocking rooms manually TERM 2 Seamless connectivity DEFINITION 2 move from half-duplex one way to full duplex two ways last room availability: everyone sees same availability updated in real-time. faster more accurate sells more rooms at hgiher rates TERM 3 who's taking the reservation DEFINITION 3 -direct or in-house reservations center Many guests call hotel directly, Hotel better informed CRS deals with 1000's of hotels may have rooms available, despite CRS refusal group reservations, meetings often booked directly May be a single center for several properties May be a whole department or just FO Clerk TERM 4 Identify the sources of reservation electronically DEFINITION 4 Internet and web based reservations search engine optimization hotel websites chain sites- encourage bookings through chain site third party travel sites Meta searches Kayak TERM 5 What are the new trends in electronic reservations DEFINITION 5 Voice recognition Mapppign capabilities guest history databases TERM 6 Three target makret DEFINITION 6 coporate guests, leisure guests, group guests TERM 7 PHASER DEFINITION 7 Complete Access reports: breaks teh hotels into two categories GDS and CRAS, and looks for the lowest available rate in each of these areas TERM 8 Smith Travel research STAR reports DEFINITION 8 Based entirely on historic data. does not share specific performance data for each competing property TERM 9 TIMS DEFINITION 9 travel information management services. Rates are gathered through the CRS seamless connection. Displays discounts and lwest available rates for all hotels int he competitive market set TERM 10 Hotelligence Report DEFINITION 10 Compares a managers rooms available with those available in the competitive makret set and room nights sold for the managers htoel against room nights sold across competitive set. compares actual history with theoretical market share. shwos growth trends for current periods against similar periods the previous year