Chapter 7 | MGMT 3123 - MANAGING BEHAV & ORG, Quizzes of Organization Behaviour

Download Chapter 7 | MGMT 3123 - MANAGING BEHAV & ORG and more Quizzes Organization Behaviour in PDF only on Docsity! TERM 1 Stress DEFINITION 1 the unconscious preparation to fight or flee a person experiences when faced with any demand TERM 2 Stressor also known as DEFINITION 2 Demand TERM 3 Stressor DEFINITION 3 the person or event that triggers the stress response TERM 4 Distress/ Strain DEFINITION 4 the adverse psychological, physical, behavioral, and organizational consequences hat may arise because of stressful events. TERM 5 Four Approaches to stress DEFINITION 5 Homeostatic/ Medical Approach Cognitive Appraisal Approach Person-Environment Fit Approach The Psychoanalytic Approach TERM 6 The Homeostatic/ Medical Approach is also known as DEFINITION 6 the emergency response the militaristic response TERM 7 Walter B. Cannon DEFINITION 7 Homeostatic/ Medical approach interested in sympathetic nervous system activating a person under stressful conditions TERM 8 Homeostatic/ Medical Approach on Stress is DEFINITION 8 stress results when an external, environmental demand upsets the person's natural steady-state balance.Stress response regarding "Fight or Flight" TERM 9 Homeostasis DEFINITION 9 a person's natural steady-state balance TERM 10 Cognitive Appraisal Approach DEFINITION 10 a person-environment interaction, Classifies a person or event as stressful or not stressful. different individual has different appraisal of an event and people Introduced motivation through problem-focused or emotional-focused coping TERM 21 Task Demands DEFINITION 21 Change Lack of control Career progress New technologies Time pressure Eg. Groupon, facing new challenges everyday, the technology and technological innovation center create further changes, leads to uncertainty among employees. TERM 22 Role Demands DEFINITION 22 Role conflict (interrole, intrarole, person-role) Role ambiguity TERM 23 interrole, intrarole, person-role DEFINITION 23 interrole: conflict between two roles (parent vs employee role)Intrarole: conflict in a role itself (quality vs speed)Person-role: conflict with an individual's belief (Ethical issues) TERM 24 Interpersonal Demands DEFINITION 24 Emotional toxins Sexual harassment Poor leadership TERM 25 Physical Demands DEFINITION 25 Extreme environments Strenuous activities Hazardous substances global travel TERM 26 Non Work Demands DEFINITION 26 Home demands Physical demands TERM 27 Home Demands DEFINITION 27 Family expectations Child-rearing/ day-care arrangement Parental care TERM 28 Personal demands DEFINITION 28 Workaholism Civic and volunteering work Traumatic events TERM 29 Yerkes-Dodson Law DEFINITION 29 indicates that stress leads to improved performance up to an optimum point TERM 30 Eustress DEFINITION 30 good healthy stressUsually applied to managers and executives that thrive under pressure. TERM 31 Benefits of Eustress DEFINITION 31 Performance ( increased arousal, bursts of physical strength, full engagement)Health (Cardiovascular efficiency, Balance in the nervous system, Enhanced focus in an emergency) TERM 32 Cost of distress DEFINITION 32 Individual (psychological disorder, medical illnesses, behavioral problems)Organizational (participation problems, performance decrements, compensation awards) TERM 33 A study found that conflicts with workmates, neighbors and other "nonintimates" accounts for __% of our bad mood DEFINITION 33 80 TERM 34 Common interpersonal conflicts that may escalate to physical violence DEFINITION 34 Culture Ethics TERM 35 Participation problem DEFINITION 35 cost associated with absenteeism, tardiness, strikes, work stoppages and turnover TERM 46 Counter-dependence DEFINITION 46 an unhealthy, insecure pattern of behavior that leads to separation in relationships with other people TERM 47 Over-dependence DEFINITION 47 unhealthy and insecure pattern of behavior, clinging to other people in any way possible TERM 48 Preventive Stress Measurement DEFINITION 48 Primary prevention (reduce, modify or eliminate the demand or stressor causing stress) Secondary prevention (alter or modify the individual reponse to demand or stressor) Tertiary prevention (heal individual symptoms of distress and strain) TERM 49 Organizational Stress Prevention DEFINITION 49 Job redesign Goal setting Role negotiation Social Support system TERM 50 Job redesign DEFINITION 50 the combination of high job demands and restricted job decision latitude or worker control leads to high strain job*Increase job decision latitude*decrease uncertainty TERM 51 Goal setting DEFINITION 51 increasing task motivationdecrease uncertainty and job ambiguity TERM 52 Role negotiation DEFINITION 52 comparison between the role incumbents expectation and key member's expectation TERM 53 Social Support System DEFINITION 53 Team building to develop supportive social relationships in workplace. (task oriented)social support at work and home (socioemotional support) TERM 54 Individual Prevention DEFINITION 54 Positive Thinking* Time Management* Leisure-time activities* Physical exercise** Relaxation training** Diet** Opening up*** Professional Help*** TERM 55 Distress DEFINITION 55 not an inevitable consequences of stressful events. However, distress is caused by stressful events.