Communication Skills for Interviewing: An Overview of the PEACE Model, Exams of Communication

Download Communication Skills for Interviewing: An Overview of the PEACE Model and more Exams Communication in PDF only on Docsity! COMMUNICATION SKILLS & PEACE MODEL FOR CONDUCTING AN INTERVIEW Author: WHAT IS COMMUNICATION? © Can Stock Photo - csp7909020 SS FRONTEX El cvropean BorDER AND COAST GUARD AGENCY A message contains Words Mimik / Gesture (Verbal) (nonverbal behaviour) Words Tone of voice eis BT: SS FRONTEX El cvropean BorDER AND COAST GUARD AGENCY Aa An Officer conducting interviews should? SS FRONTEX El cvropean BorDER AND COAST GUARD AGENCY 7 An Officer conducting interviews should:  Maintain a PROFESSIONAL attitude  Show empathy  Active listening  Focus on interviewees needs and emotions  Show ambition to understand the interviewee  Know law and procedures  Know basic rules of interrogation / interview  Know what to do with the information obtained  Know questions useful for the case Interview model - Structure: {> lanning and Pr Pp: (= ngage and Explai £4 ccount, Clarifica Cc losure f= valuation SS FRONTEX El cvropean BorDER AND COAST GUARD AGENCY 11 PEACE model can be used to:  Interview witnesses  Interview victims  Interrogate suspects  Collect information 12 PREPARATION AND PLANNING  Prepare script and list of questions  Set objectives for the interview  Study the case and law 15 ENGAGE AND EXPLAIN  Explain procedures  Explain legal rights  Explain the roles of everyone  Explain what you need and why 16 ACCOUNT 3 main steps:  You need to obtain the best report/description possible without interruptions  You need to clarify  If needed, challenge the report 17 ACCOUNT Use general techniques throughout the account stage: G – Give the interviewee every chance to speak – avoid interruptions, don’t rush to fill silences E – Every question should have a purpose N – Nodding, eye contact, help re-inforce the interviewee’s efforts E – Everything the interviewee says is important R – Remember that the interviewee should do most of the talking A – Allow the interviewee time to understand each question, think about it, formulate their answer and deliver it L – Listen extremely carefully (active listening) 20 CLOSURE  Review the statement  Summarise  Explain what will happen next  Be available to answer questions 21 EVALUATION  Evaluate your own performance  What information was obtained?  Do you need to take any action?  What further enquires need to be made? THANK YOU FOR YOUR ATTENTION! ANY QUESTIONS? SS FRONTEX El cvropean BorDER AND COAST GUARD AGENCY