Enhancing Services & Advancement with Feedback & Organizational Skills, Lecture notes of Communication

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Consumer and Family Services ACADEMIC SKILLS AA SPEAKING AND LISTENING AA1 Utilize effective verbal and non-verbal communication skills AA2 Participate in conversation, discussion, and group presentations AA3 Communicate and follow directions/procedures AA4 Communicate effectively with customers and co-workers AB READING AND WRITING AB1 Locate and interpret written information AB2 Read and interpret workplace documents AB3 Identify relevant details, facts, and specifications AB4 Record information accurately and completely AB5 Demonstrate competence in organizing, writing, and editing using correct vocabulary, spelling, grammar, and punctuation AB6 Demonstrate the ability to write clearly and concisely using industry specific terminology AC CRITICAL THINKING AND PROBLEM SOLVING AC1 Utilize critical-thinking skills to determine best options/outcomes (e.g., analyze reliable/unreliable sources of information, use previous experiences, implement crisis management, develop contingency planning) AC2 Utilize innovation and problem-solving skills to arrive at the best solution for current situation AC3 Implement effective decision-making skills AD MATHEMATICS AD1 Perform basic and higher level math operations (e.g., addition, subtraction, multiplication, division, decimals, fractions, units of conversion, averaging, percentage, proportion, ratios) AD2 Solve problems using measurement skills (e.g., distance, weight, area, volume) AD3 Make reasonable estimates 2 Consumer and Family Services AD4 Use tables, graphs, diagrams, and charts to obtain or convey information AD5 Use deductive reasoning and problem-solving in mathematics AE FINANCIAL LITERACY AE1 Locate, evaluate, and apply personal financial information AE2 Identify the components of a budget and how one is created AE3 Set personal financial goals and develop a plan for achieving them AE4 Use financial services effectively AE5 Demonstrate ability to meet financial obligations AF INTERNET USE AND SECURITY AF1 Recognize the potential risks associated with Internet use AF2 Identify and apply Internet security practices (e.g., password security, login, logout, log off, lock computer) AF3 Practice safe, legal, and responsible use of technology in the workplace AG INFORMATION TECHNOLOGY AG1 Use technology appropriately to enhance professional presentations AG2 Demonstrate effective and appropriate use of social media AG3 Identify ways social media can be used as marketing, advertising, and data gathering tools AH TELECOMMUNICATIONS AH1 Select and use appropriate devices, services, and applications to complete workplace tasks AH2 Demonstrate appropriate etiquette when using e-communications (e.g., cell phone, e-mail, personal digital assistants, online meetings, conference calls) 5 Consumer and Family Services EI3 Provide helpful, courteous, and knowledgeable service EI4 Identify appropriate channels of communication with customers/clients (e.g., phone call, face-to-face, e-mail, website) EI5 Identify techniques to seek and use customer/client feedback to improve company services EI6 Recognize the relationship between customer/client satisfaction and company success EJ ORGANIZATIONS, SYSTEMS, AND CLIMATES EJ1 Define profit and evaluate the cost of conducting business EJ2 Identify "big picture" issues in conducting business EJ3 Identify role in fulfilling the mission of the workplace EJ4 Identify the rights of workers (e.g., adult and child labor laws and other equal employment opportunity laws) EJ5 Recognize the chain of command, organizational flow chart system, and hierarchy of management within an organization EK JOB ACQUISITION AND ADVANCEMENT EK1 Recognize the importance of maintaining a job and pursuing a career EK2 Define jobs associated with a specific career path or profession EK3 Identify and seek various job opportunities (e.g., volunteerism, internships, co-op, part-time/full-time employment) EK4 Prepare a resume, letter of application, and job application EK5 Prepare for a job interview (e.g., research company, highlight personal strengths, prepare questions, set-up a mock interview, dress appropriately) EK6 Participate in a job interview EK7 Explain the proper procedure for leaving a job EL LIFELONG LEARNING EL1 Acquire current and emerging industry-related information EL2 Demonstrate commitment to learning as a life-long process and recognize learning opportunities EL3 Seek and capitalize on self-improvement opportunities EL4 Discuss the importance of flexible career planning and career self-management 6 Consumer and Family Services EL5 Employ leadership skills to achieve workplace objectives (e.g., personal vision, adaptability, change, shared vision) EL6 Recognize the importance of job performance evaluation and coaching as it relates to career advancement EL7 Accept and provide constructive criticism EL8 Describe the impact of the global economy on jobs and careers EM JOB SPECIFIC TECHNOLOGIES EM1 Identify the value of new technologies and their impact on driving continuous change and the need for life-long learning EM2 Research and identify emerging technologies for specific careers EM3 Select appropriate technological resources to accomplish work EN HEALTH AND SAFETY EN1 Assume responsibility for safety of self and others EN2 Follow safety guidelines in the workplace EN3 Manage personal health and wellness 7 Consumer and Family Services OCCUPATIONAL SKILLS OA MANAGEMENT OF INDIVIDUAL AND FAMILY RESOURCES OA1 Apply management, planning skills and processes to organize tasks and responsibilities OA2 Examine how individuals and families make choices to satisfy needs and wants OA3 Implement decisions about providing safe and nutritious food for individuals and families OA4 Implement decisions about purchasing, creating and maintaining clothing OA5 Implement decisions about housing and furnishings OA6 Examine information about procuring and maintaining health care to meet the needs of individuals and family members OA7 Analyze financial decisions about recreation and entertainment needs and wants OA8 Apply consumer skills to acquire and maintain transportation that meets the needs of individuals and family members OB RELATIONSHIP OF THE ENVIRONMENT TO FAMILY AND CONSUMER RESOURCES OB1 Determine individual and family responsibility in relation to environmental trends and issues OB2 Examine environmental trends and issues affecting families and future generations OB3 Examine behaviors that conserve, reuse and recycle resources to maintain the environment OB4 Investigate government regulations for conserving natural resources OC POLICIES THAT SUPPORT CONSUMER RIGHTS AND RESPONSIBILITIES OC1 Examine state and federal policies/laws providing consumer protection OC2 Investigate how policies become laws related to consumer rights OC3 Examine skills used in seeking information related to consumer rights OD IMPACT OF TECHNOLOGY ON INDIVIDUAL AND FAMILY RESOURCES OD1 Review types of technology that impact family and consumer decision-making OD2 Examine how media and technological advances impact family and consumer decisions OD3 Assess the use of technology and its effect on quality of life 10 Consumer and Family Services OJ10 Utilize appropriate marketing and sales techniques to aid consumers in the selection of goods and services that meet consumer needs OK STRATEGIES TO MANAGE MULTIPLE, INDIVIDUAL, FAMILY, CAREER, COMMUNITY AND WORKPLACE SETTINGS OK1 Examine policies, issues and trends in the workplace/community that impact individuals and families OK2 Analyze ways that individual career goals can enhance the family’s capacity to meet goals for all family members OK3 Analyze the potential impact of career path decisions on balancing work and family OK4 Determine goals for life-long learning and leisure opportunities for all family members OK5 Determine skills and knowledge needed to develop a life plan for achieving individual, family and career goals OL IMPACT OF INDIVIDUAL AND FAMILY PARTICIPATION IN COMMUNITY ACTIVITIES OL1 Examine goals that support individuals and family members in carrying out community and civic responsibilities OL2 Arrange a plan for individuals and families to select and develop skills in community activities OL3 Determine skills that provide beneficial services to the community OL4 Examine community resources and systems of formal/informal support available to individuals and families OL5 Examine the impact of public policies, agencies and institutions on the family OM IMPACT OF FAMILY AS A SYSTEM ON INDIVIDUALS AND SOCIETY OM1 Examine family as the basic unit of society OM2 Determine the role of family in transmitting societal expectations OM3 Examine global influences on today’s families OM4 Examine the role of family in teaching culture and traditions across the life span OM5 Examine the role of family in developing independence, interdependence and commitment of family members OM6 Determine the impact of change and transitions over the life course 11 Consumer and Family Services ON APPRECIATION FOR DIVERSE PERSPECTIVES, NEEDS AND CHARACTERISTICS OF INDIVIDUALS AND FAMILIES ON1 Demonstrate awareness of multiple diversities and their impact on individuals and families ON2 Examine the impact of cultural diversity on individuals and families ON3 Examine the impact of empathy for diversity on individuals in family and community settings OO FACTORS RELATED TO PROVIDING FAMILY AND COMMUNITY SERVICES OO1 Examine local, state and national agencies and informal support resources providing human services OO2 Examine licensing laws and regulations that affect service providers and their participants OO3 Determine harmful, fraudulent and deceptive human service practices OO4 Determine the rights and responsibilities of human service participants and their families OO5 Determine effective individual and family advocacy/self-advocacy strategies to overcome diverse challenges facing human service participants OO6 Explore community networking opportunities in family and community services OP CONDITIONS AFFECTING INDIVIDUALS AND FAMILIES WITH A VARIETY OF DISADVANTAGING CONDITIONS OP1 Assess health, wellness and safety issues of individuals and families with a variety of disadvantaging conditions OP2 Determine management and living environment issues of individuals/families with a variety of disadvantaging conditions OP3 Research personal, social, emotional, economical, vocational, educational and recreational issues for individuals and families with a variety of disadvantaging conditions OP4 Discriminate between situations that require personal prevention or intervention and those situations that require professional assistance OP5 Determine situations which require crisis intervention OP6 Determine the appropriate support needed to address selected human service issues OQ SERVICES FOR INDIVIDUALS AND FAMILIES WITH A VARIETY OF DISADVANTAGING CONDITIONS OQ1 List needs and accommodations for people with a variety of disadvantaging conditions OQ2 State ways in which individuals affect the family financially, socially and emotionally with a variety of disadvantaging conditions 12 Consumer and Family Services OQ3 Cite coping, adjustment strategies and stress management practices for the participant, caregiver and family member OQ4 Highlight the importance of friends, family and community relationships for an individual with a variety of disadvantaging conditions OQ5 Give support that validates the participants’ capabilities and right to privacy, dignity and autonomy OQ6 Give participants strategies to make informed choices, access resources and support, follow through on responsibilities and take appropriate risks OQ7 List verbal and nonverbal communication skills related to advising the counseling individuals and families with a variety of disadvantaging conditions OR FUNCTIONS AND EXPECTATIONS OF VARIOUS TYPES OF RELATIONSHIPS OR1 Examine processes for building and maintaining interpersonal relationships OR2 Examine the impact of various stages of the family life cycle on the interpersonal relationships OR3 Compare physical, emotional and intellectual responses in stable/unstable relationships OR4 Determine factors that contribute to healthy and unhealthy relationships OR5 Explore processes for handling unhealthy relationships OR6 Determine stress management strategies for family and community settings OS PERSONAL NEEDS AND CHARACTERISTICS AND THEIR IMPACT ON INTERPERSONAL RELATIONSHIPS OS1 Examine the impact of personal characteristics on relationships OS2 Consider the effect of personal needs on relationships OS3 Examine the effect of self-esteem and self-image on relationships OS4 Determine the impact of life span events and conditions on relationships OS5 Explain the impact of personal standards and codes of conduct on interpersonal relationships OS6 Analyze the impact drugs have on society OT COMMUNICATION SKILLS THAT CONTRIBUTE TO POSITIVE RELATIONSHIPS OT1 Examine communication styles and their effects on relationships OT2 Examine barriers to communication in family and community settings OT3 Practice ethical principles of communication in family and community settings