Download Critical Decision-Making and Organizational Performance G and more Lecture notes Accounting in PDF only on Docsity! DECISION-MAKING AND ORGANIZATIONAL PERFORMANCE Critical Decision-Making and Organizational Performance Grand Canyon University: AMP450 1 DECISION MAKING AND ORGANIZATIONAL PERFORMANCE Critical DecisionMaking and Organizational Performance The health care industry consists of numerous amounts of employees with differing talents and skill sets. That said, all employees are entrusted in keeping patients and family members safe while within our health care facilities. This assignment focuses is on dilemmas and decision makingof health care providers in addition to consequences associated with decisions being made. This writer will discuss this topic using a scenario called “Critical Decision Making for Providers” which involves an employee who faces a dilemma requiring him to make a decision that will either protect or put others in harm’s way. The Consequences of Failing to Report Mike is a lab technician who has a history of showing up to work late. The last time Mike was late, his manger informed him that if he is late again, he may face termination. Unfortunately, Mike is running late again, and upon entering the lobby he comes across a spill on the floor, now faced with a dilemma to either clock in on time by ignoring the spill and assuming that someone else will clean it up or clock in late by safe guarding the spill. Mike not only has the added stress of potentially losing his job, but also the stress of being the main provider for his wife and newborn baby. Two scenarios are presented in this assignment, first scenario describes Mike making the right decision by stopping to safeguard the spill while notifying his manager as to his where abouts and why he is late. The second scenario describes Mike passing the spill leaving it for someone else to safeguard so that he can clock in on time. Later, Mike finds out that a lady had slipped and broke her hip in the puddle that he failed to safeguard. Mike is now faced with another dilemma, to admit to his manager the circumstances that led to the hospitalization of the patient. Based on the scenario, it is more favorable to make the right decisions the first time. Choosing to violate company policy by ignoring issues or making poor 2 DECISION MAKING AND ORGANIZATIONAL PERFORMANCE Principles of Organizational Behavior and Development and Organizational Success Nurses are in a unique position capable of influencing the health care system through policy and best practice. Another way in which nurses can contribute to the success of an organization is through improvements made to the workflow of an organization. Positive workflow results in efficiency allowing an organization to meet its goal while delivering consistent, reliable, and safe patient care in compliance with standard of practice. Professional practice models such as shared governance can be used by organizations that consist of interdisciplinary group requiring collaboration with one another. This model promotes accountability to patient care, organizational ownership, value, and collaboration. Measures or methods like the ones described above ultimately influence behaviors and decisions of employees, thus contribute to the success of an organization (Thomas, 2018). Conclusion All staff who work within the health care industry from janitors to doctors no one is excluded. All employees come across workplace dilemmas almost on a daily basis, forcing us to make an appropriate decision. These decisions must be made morally and ethically taking others needs before our own. This attitude or behavior creates a positive work environment that promotes patient and staff safety in addition to quality patient care. 5 DECISION MAKING AND ORGANIZATIONAL PERFORMANCE References Cunningham, T. R., & Geller, E. S. (2008). Organizational behavior management in health care: Applications for large-scale improvements in patient safety. In K. Henriksen, J. B. Battles, M. A. Keyes, & et al. (Eds.), Advances in patient safety: New directions and alternative approaches (Vol. 2). Agency for Healthcare Research and Quality. Garuma, M., Woldie, M., & Kebene, F. G. (2020). Areas of Potential Improvement for Hospitals’ Patient-Safety Culture in Western Ethiopia. Drug, Healthcare and Patient Safety, 113. https://doi-org.lopes.idm.oclc.org/10.2147/DHPS.S254949 Weiss, D., Tilin, F. J., & Morgan, M. J. (2018). The interprofessional health care team leadership and development [Adobe Digital Editions version]. Retrieved from https://viewer.gcu.edu/jtzynR Raines, L. (2014). COVER STORY: How are hospitals handling safety? Employees focus on healing, keeping patients in low-risk health care environment. The Atlanta Journal- Constitution (Atlanta, GA). Thomas, J. (2018). Nursing leadership & management: Leading and serving. 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