Cent Event Management Certification Exam Study Guide, Exams of Strategic Management

Download Cent Event Management Certification Exam Study Guide and more Exams Strategic Management in PDF only on Docsity! 1[Date] Cent Event Management Certification Exam 71 Questions with Verified Answers. 1. In this area of your Cent account, you control the overall settings and store resources you can use in all of your events: - Correct answer Admin 2. What happens when the Registration Deadline is reached? - Correct answer Event registration automatically closes 3. You have a networking lunch on the agenda and there is plenty of space for all invited. You want everyone to attend but you're charging $10 to cover food and drink. Should the networking lunch be an included or optional session? - Correct answer Optional Session 4. True or False: You cannot change the text of headers and instructional text within the Site Designer - Correct answer False 5. After reviewing feedback from last year's event, you noticed that a few people on your team mentioned the following: "There were several people who made changes to their registration, like adding and removing sessions. They kept calling to make sure we received their updates." Which of the following actions should you take to minimize this concern next year? - Correct answer Check that the Modification Confirmation Email is set to active 6. The planning committee votes on the following pricing and refund policy for your event: The standard price of admission is $350 for anyone to register for the event. If someone registers by March 15, they will pay half-price. Anyone cancelling by June 20 will receive their money back, except a $30 cancellation fee. All speakers register for free. Which image shows this policy properly configured in Cent? - Correct answer Image B - Only image which shows the correct configuration of the Early Bird Pricing, Refund Policy, and Speaker Fee 7. True or False: The Follow Bar is a way to prompt invitees to share the event through their own social media pages. - Correct answer False 8. Which of the following are ways you can add people to an invitation list: I. Add Contacts from Address Book II. Quick Add III. Import Contacts - Correct answer all of the above: Add Contacts from Address Book 9. Quick Add 10. Import Contacts 11. Which of the following statements are TRUE when registering someone on the back end using Register New from the Invitee Management Menu: I. You can change the price of an item using a link on the Submit Payment page. II. Before proceeding, Cent requires 2[Date] you to fill in the contact information and registration questions that are listed in bold and red. III. You can decide whether an automatic email (like the registration confirmation email) will be sent. - Correct answer I & III 12. You can change the price of an item using a link on the Submit Payment page. 13. You can decide whether an automatic email (like the registration confirmation email) will be sent 14. Which of the following Reports (New) would be the best fit for the following scenario: You asked people which meal option they prefer and need to send the numbers to your caterer - Correct answer Summary 15. What is the main difference between the Advanced and quick RFP? - Correct answer The Advanced RFP is only available for enterprise users 16. Quick is available to all 17. What is the difference between an RFP's response due date and the decision date? - Correct answer Response: deadline venues have to reply with bids 18. Decision: deadline is for picking venue 19. What information can you receive about the sleeping rooms at a venue using a Cent RFP? - Correct answer any run of house, single, double, suite, and staff 20. What information do venues look for in an RFP? - Correct answer that it fills a spot on their calendar and that they have the rooms available 21. TRUE or FALSE: When a venue chooses available 2nd option in their proposal, it means that they can accommodate the planner's requested dates....but with limitations - Correct answer False 22. What are peak meeting rooms? - Correct answer the most needed on the single busiest day 23. What does the status "submitted proposal" mean for the planner? - Correct answer that the venue responded to the RFP with a proposal 24. What is the value behind awarding an RFP? - Correct answer it notifies the winner so they can start writing the contract and lets the loser know why they were not chosen 25. What is the RFP response process called in Cent? - Correct answer Supplier Network 26. How many additional fees (taxes) can be added? - Correct answer 4 5[Date] 60. You can decide what information appears on the report 61. Which of the following is NOT one of the additional fees that you can add to your proposal? - Correct answer Country tax 62. Why should users avoid writing "N/A" or "see above" in an open-ended questions/field? - Correct answer it is a best practice to answer all questions completely as responses will appear in different areas on the proposal 63. Why would you indicate a lead as "marked in progress" before even starting the proposal process? - Correct answer it lets the planner know that it has been seen and someone is taking action 64. It sends an email notification to the client 65. This builds a trusting relationship with that client 66. Why is it important to turn down business you do not intend to bid on? - Correct answer So that the planner received an email stating the lead was turned down 67. For reporting purposes 68. Where can I look for trends regarding time-lapsed between an RFP being sent and a proposal being submitted? - Correct answer Proposal status report 69. What does the status "Submitted Proposal" mean for the planner? - Correct answer the venue responds to the requested proposal with a proposal. 70. Which of the following is not a proposal status? - Correct answer Active 71. What is the RFP response process called? - Correct answer Supplier Network 72. Where can I find a breakdown of all the current RFP statuses within my account? - Correct answer Manage RDP's tab 73. Why would you use the filters when searching the Supplier Network for a venue? - Correct answer they limit the number of results, making your options less overwhelming; they help you find venues that fit your requirement 74. What is a service charge? - Correct answer the fee a venue collects to cover the cost of the wait staff 6[Date] 75. How can you save time creating or responding to an RFP? - Correct answer Use previous responses; click the top checkbox to select everything below it; copy quantities or rates to multiple dates 76. Why would a venue require an F& minimum? - Correct answer so they can cover catering costs and still make a profit 77. What if you had additional PDFs you wanted the planner to have, where could you upload it? - Correct answer the documents section 78. Why avoid using "N/A" or "See Above" in open-ended questions/fields? - Correct answer it is a best practice to answer all questions completely as responses will appear in different areas on the proposal 79. In which section of Event Details can you enable different features for your event? - Correct answer Event Configuration 80. Is it possible to automatically refund a registrant who cancels their own registration? - Correct answer Yes 81. By setting up a Refund Policy. 82. In what section of the Event Details can you input your event's address? - Correct answer Event Information 83. What is the first page that your invitees will see when visiting your event website? - Correct answer a summary page 84. What are some of the actions that a registrant can complete via the My Registration page? - Correct answer All of the above 85. Modify their registration 86. Unregister or cancel their registration 87. Review all of their selections 88. Through the _________________ you will have full control over the layout and content of your event website pages. - Correct answer Site Designer 89. You can create Admission Items and Sessions in Flex Registration events. - Correct answer True 7[Date] 90. In Flex registration events, you are no longer customizing the Registration Settings. You are customizing the ___________________. - Correct answer Registration Process 91. You can only add Standard or Custom contact fields to the Personal Information page when using the Site Designer. - Correct answer False 92. In Flex Registration events, you must use ____________________ to create and customize the text in your Event Emails. - Correct answer Content Widgets 93. Which of the following Event Statuses does not apply to Flex Registration events? - Correct answer Pending 94. Why might you want to use the "Save" button instead of "Publish" when making changes to the Site Designer. - Correct answer to save your changes on the back end before actually making them visible to your audience 95. The Site Designer allows you to create websites that are compatible across all devices except: - Correct answer Flex Registration sites are compatible across all of the above devices