Understanding & Motivating Employees: Dealing with Different Personality Types - Prof. Car, Study notes of Criminal Justice

Download Understanding & Motivating Employees: Dealing with Different Personality Types - Prof. Car and more Study notes Criminal Justice in PDF only on Docsity! Dealing With Difficult —__ Employees | i Dealing With Difficult Employees As a supervisor you will be dealing with many different people, and each person will have a different personality. There are 5 main personality types. It is important to determine the personality to know how to deal with each particular person The Aesthetic Personality Very Creative To motivate; Give them Freedom They take time with their required projects The Social Personality Interact a lot with others To motivate; set time frames Ensure they have enough to do. More free time=more time to disturb other employees The Economic Personality Analytical by nature Good planners Very detailed, do things “by the book” Motivated by information The Indecisive Employee [1] The Indecisive employee ae ~ Lack of faith in own judgment The Indecisive Employee Helpful solutions  Patience and Hints  Relaxing Environment  Limits The Angry Employee Avoid saying things like:  “Do not be angry”  “Calm down, there is no reason to be upset”  This will only anger the person more The Angry Employee 1. Keep you own emotions in check 2. Concentrate on facts 3. See past the anger, the anger could from unrelated problems The Angry Employee Do not be defensive Be sympathetic Listen Carefully Do not agree with criticism Negotiate a solution Act to bring a solution The Argumentative —____Employee _ The Argumentative Employee Thrives on arguments Aggressive people Don’t agree with anything/question what you say The Argumentative Employee Have an aggressive nature Don’t argue back Try these approaches: The Argumentative Employee 3. Stay calm. If you become irritated or angry, step away for a few minutes so you can regain your composure The NonTalker The NonTalker Particularly difficult to deal with May not be sure of his/her self QuickTime™ and a decompressor are needed to see this picture. The Habitual Complainer Habitual Complainer Once the Model Employee of a company Powerless and not in control Frustrated things aren’t exactly what they want Habitual Complainers Doesn’t like anybody or anything Brings down the productivity and morale of whole department Believe they are doing good by complaining