Making Complaints: A Unit in Ingles III for Health Service Interactions, Essays (high school) of English

Download Making Complaints: A Unit in Ingles III for Health Service Interactions and more Essays (high school) English in PDF only on Docsity! Esc. Sec. Gral. No.3 “Bernardo Gutierrez de Lara” 3-C Alex Bernabé Guerrero tamoros, Tam. 1 de Octubre de 2018 Ingles III Profesor: Fernando Farias. Regla. Como nos portemos el se comportara. Materiales: 1. Un cuaderno forrado con papel periddico y contact. 2. 5 lapices del #2 marca Paper Mate o Berol. 3. Traer marcatextos (color el de nuestra preferencia). 4. Traer el libro forrado con contact. Aspectos a evaluar: Tareas en clase------------------------------------------------------ 25% Mate rial----------------------------------------------- 02-222 2-02-02o22= 10% Participaci6n---------------------------------------------------------- 10% EX AMEN ---------------------00-nn neon nn nnn nnnnnnnnnnnne nnn nn ene nnnnnnn 30% A) Making Complains Social Practice: Interpret and convey instructions found in daily life. *Environment: Family and Community. OBJETIVES. -Review complains about a health service using context clues. -Listen to oral complaints (e.g. through the phone or the internet, etc.) about health service. -Recognize subject matter or purpose. -Relationship between participants, attitude, etc. -Speech register. -Detect ways to adjust the actions of speaking and listening (e.g. gausses, rhythm, tone, etc.). -Context clues: sounds, turns of participation. -Determine place or target of a complain. -Structure of complaints: opening, body and closure. -Interpret central sense, main ideas and some details about a telephone complaint. -Clarity meaning of words either by using and English dictionary or from their context. -Connectives (e.g. furthermore, one hand ¢...on the other) -Infer central sense. -Detect and interpret technical specialized information. -Establish motive or reason for complaint. -Identify main ideas and information that explains or complement them. -Defect expressions to suggest solutions. -Recognize strategies to emphasize meaning (e.g. rephrasing, adj. volume/speed). -Phonic, syntactic and sematic elements of texts. -Verbs medal (e.g. can, would). -Acoustic features. -Compose an oral complaint about a health service. Unit 1a Making Complaints The Beginning 1 Identify the place in the picture and discuss services you receive there. Grammar Structure. (Complaints) | want to complaint. | would like to complaint. | have to complaint. | want to add a complaint. | need to complaint. About THE Vocabulary Professions. 1-Doctor 2-Janitor 3-Nurse/Male Nurse 10 4-Surgeon 5-Pediatrician 6-Dentist 7-Anesthesiology 8-Intern/Resident 9-Psychologist 10-Cardiologist 11-Neurologist 12-Pharmaceutical 13-Ophthalmologist 14-Paramedic 15-Laboratorist 16-Urologist 17-Gynecologist 18-Receptionist 19-Odontologist 20-Cook 21-Driver 22-Psychiatrist 11 23-Dermatologist Vocabulary of Complaints. | want to complaint about the Doctor. | would like to complaint about the Janitor. | have to complaint about the Nurse/Male Nurse. | want to add a complaint about the Surgeon. | need to complaint about the Pediatrician. | want to complaint about the Dentist. | would like to complaint about the Anesthesiology. | have to complaint about the Intern/Resident. | want to add a complaint about the Psychologist. | need to complaint about the Cardiologist. | want to complaint about the Neurologist. | would like to complaint about the Pharmaceutical. | have to complaint about the Ophthalmologist. | want to add a complaint about the Paramedic. 12 -Because he didn’t perform a good surgery -| need to complaint about the Pediatrician -Why? -Because he didn’t give my kid the right service -| want to complaint about the Dentist -Why? -Because he pulled the wrong tooth -| would like to complaint about the Anesthesiology -Why? -Because | woke up during the surgery -| have to complaint about the Intern -Why? -Because he doesn’t have the enough experience 15 -| have to complaint about the Cardiology -Why? -Because my heart didn’t work good after the surgery -| want to add a complaint about the Psychologist -Why? -Because didn’t give me the right diagnosis 16 1 Say what’s happening in the pictures. Then listen and check. The Steps patient Michael talking to Doctor Solin Doctor Sanchgz complaining<tbout the doctor ower i (M q rs My 2. complaining about the doctor was Allergic reaction 17 Listen again and answer the questions. 1. How does Sara’s tone of voice change during the conversation? It went from polite to rude. 2. Why does it change? She got mad. 3. Why do you think she pauses on some occasions? 20| To calm down. 4. How would you describe the clerk’s attitude? She was rude. Write three things that you would do in Sarah's situation. 1. | will complaint. 2. Speak to the hospital manager. 3. Have patient and not get angry by the clerk’s attitude. 4. Try to keep calm. 5. | would speak back to her. 6. | will complaint to the Doctor. Discuss with your teacher what the best solution would be. | will complaint. 3 Listen to what Sarah did next and say where she is now. Sarah got the result of different person and she decided to complaint. 21 1. | want to ee yeteler relat PW aa eLe elf <olcl< ee all. | do apologize. 5.1 promise it will/ VAS) IMCL Da j | Wenn tac eave va Y= 6.I'll go and get the 3First, Aare) i TCM EMU Ooo Tec eR - Aa a aes ready. Complete the sentences about Sarah’s two conversations. Write 1 or 2. 1. The laboratory worker in conversation_1_is very rude. 2. Conversation_2_is more formal. 3. Sarah remains calm in conversation_2_. Answer the questions with a partner. 1. How does Sarah being her complaint? What does she said at the end. 22 -Thank you Miss bye have a nice day. - Good morning, in what can | help you? -Why? -Well, I'm going to talk with him. -Wow, wow, wow, keep calm Mrs. | can’t do that. -Hello, what can | help you? -Hi | want to complaint about ambulance service. -Yes, is there a problem? -Yes, we have a friend that got shot and the ambulance was late and he is suffering. -Oh sorry about that, | will talk to them. -Please, he was suffering. -Ok, it won't happen again. -Hello. -How can | help you? 25 -Yes, | want to complaint about the Doctor. -There is a problem? -Yes, they got the wrong medication. -Oh, |am so sorry. -Just please talk to them to fixed. -Ok, don’t worry I’m going to talk to them to give you the. correct medication. -Ok, thank you. -Hello my name is Diana. -| want to complaint about a member of your hospital he was talking so race to me and he start acting rude. -Thanks, these is not good at all, I’m so sorry, | promise it won't happen again I'm go to talk to get fire him. -Thank you. -You're welcome. -Hi good morning. -Hello, | need to complaint about the Dentist 26 -What happen? -The dentist didn’t want attend me. -Oh | do apologize. -’'m angry about that. -Yeah, don’t worry, he said going to attend you in 10 minutes. -Thank you, | need to go. -Don’t worry, this will be fixed and not going to happen again. -Thank you. -Hi Doctor manager, it’s Delyn. -Hi, in what can | help you? -| need to complaint about the Urologist. -Why? -Because he ignored me and he left, and | waited too much. -l see, | do apologize this won’t happen again. -Ok, thank you. 4 Listen to Ken and say who he is talking to. 27