Exam 1 (Chapter 1-3) | MGMT 3123 - MANAGING BEHAV & ORG, Quizzes of Organization Behaviour

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TERM 1 3 Major Foundation of Organizational Behavior DEFINITION 1 Sociology Anthropology Psychology TERM 2 2 perspective of human behavior DEFINITION 2 Internal External TERM 3 Define Internal Perspective of Human Behavior DEFINITION 3 understand behavior through factors inside a person (emotion, feelings and thoughts) TERM 4 Define External Perspective of Human Behavior DEFINITION 4 understand behavior through factors outside a person (environment and external events) TERM 5 In the midst of change people often become DEFINITION 5 rigid and reactive rather than open and responsive TERM 6 4 major internal components of a open system DEFINITION 6 People Task Structure Technology TERM 7 External Component in task environment DEFINITION 7 Competitor Customer Vendor TERM 8 Task DEFINITION 8 organizational mission, purpose and goal for existing TERM 9 People DEFINITION 9 Human resource TERM 10 Technology DEFINITION 10 Tools, knowledge and techniques used to transform input into output TERM 21 3 key questions in evaluating Quality Improvement Ideas DEFINITION 21 Does the idea improve customer response Does the idea accelerate results Does the idea raise the effectiveness of resources TERM 22 Six Sigma DEFINITION 22 Company wide quality improvement with the help of statistics TERM 23 Characteristics of Six Sigma DEFINITION 23 Customer-driven approach Quantitative decision making A priority on saving money TERM 24 Total Quality Management DEFINITION 24 is the complete dedication to continuous improvement and to customers so that their needs are met and their expectation exceeded TERM 25 Steps of Learning about Organizational Behavior DEFINITION 25 objective knowledge skill development Application of objective knowledge and skill development TERM 26 Objective knowledge DEFINITION 26 Mastery of a certain body of knowledge through research and scientific activities (theories, research, articles) TERM 27 Skill development DEFINITION 27 Develop specific skills and abilities (exercises and questionnaires) TERM 28 Netflix DEFINITION 28 Founded by Reed Hasting leading internet subscription service for movies and television shows Faced problem when they raised their subscription fees (subscription/member dropped by half) Problem solved by changing high level managers and public apology for the raise in subscription fees TERM 29 Ford Motor Company DEFINITION 29 CEO = Alan Mulally global leader of automobile manufacturing and distribution mission : make transportation affordable, environmental friendly transportation Problem faced : Due to international competition and globalization, almost faced bankruptcy. Problem solved: Moved plant outside of U.S, Chinese bought in as joint-venture partners; obtained public supports by not taking the Troubled Asset Relief Program (TARP) TERM 30 Oracle Corporation DEFINITION 30 CEO = Larry Ellison World's largest enterprise software company and leading provider of hardware system and services commercialize relational database technology (allow store and manipulate significant amount of enterprise wide data) TERM 31 Groupon DEFINITION 31 founded = Andrew Mason deal-of -the day website, features discount TERM 32 Dyson DEFINITION 32 Founder = James Dyson Story of invention, rejection and perseverance Dual cyclone technology / bagless vacuum was not a widely accepted idea TERM 33 QuikTrip DEFINITION 33 Founded = Chester Cadieux and Burt Holmes Chain of convenience stores Well known for its friendliness and nice people in their stores TERM 34 4 major challenges faced by Managers DEFINITION 34 Globalizing the firm's operation Leading a diverse workforce Encouraging ethical behavior, character and integrity Fostering technological innovation TERM 35 Globalization DEFINITION 35 has created a bounderyless market in which all firms (large and small) must compete TERM 46 Advantages of Women at Work DEFINITION 46 60% of labor force 50% undergrads, 52% masters, 32% PhD Increasing influence in political and corporate leaders Increasing numbers in business owner / entrepreneurs TERM 47 Disadvantage of Women at Work DEFINITION 47 Pay inequities Low benefit levels Hit hardest during downsizing or restructure 14.4% women hold officer position in Fortune 500 companies Reason: No diversity in the upper level, female rights are not being well looked after. TERM 48 Glass ceiling DEFINITION 48 an intangible barrier that keeps women and minorities from rising above a certain organizational level. TERM 49 Types of Age Diversity DEFINITION 49 Silent Gen (been through Great Depression) Baby Boomers (1946 - 1964) (been through WW1 and WW2) Generation X (1965 -1976) Generation Y (1976 - 2000) Be respectful to all TERM 50 Disability DEFINITION 50 anyone possessing a physical or mental impairment that substantially limits one or more major life avtivities TERM 51 Problem with Disability DEFINITION 51 High Unemployment Rates Solution : American with Disability act enforced to help people with disabilities TERM 52 Benefits of Diversity DEFINITION 52 Attracts and Retains the best tallents Improve marketing effort Promote creativity and innovation Results in better problem solving Enhance organizational flexibility TERM 53 Problems with Diversity DEFINITION 53 Resistance to change lack of cohesiveness communication problem interpersonal conflicts slowed decision making TERM 54 Sexual Harassment DEFINITION 54 is any type of unwanted sexual attention TERM 55 Types of Sexual Harassment DEFINITION 55 Gender Harassment Unwanted sexual attention Sexual Coercion TERM 56 Gender Harassment DEFINITION 56 includes crude comments; behaviors that convey hostility towards a particular gender TERM 57 Unwanted Sexual Attention DEFINITION 57 unwanted touching, unwanted pressure of dates TERM 58 Sexual Coercion DEFINITION 58 demands for sexual favors through job-related threats or promises TERM 59 Interactional psychology DEFINITION 59 in order to understand human behavior, we must understand their personality and evironment TERM 60 Behavior = DEFINITION 60 f(P,E) TERM 71 Self-monitoring DEFINITION 71 Behavior based on cues from others & situations TERM 72 Stuff most likely being done by high self- monitors DEFINITION 72 Get promoted Change Employers Make a job related geographic move TERM 73 Positive affect DEFINITION 73 Individual's tendency to accentuate positive aspects of oneself, others and the world in generalEg. People whom provide positive feedback all the time TERM 74 Negative affect DEFINITION 74 Individual's tendency to accentuate the negative aspects of oneself, other people, and the world in generalEg. People whom provide negative feedback all the time TERM 75 Strong Situation DEFINITION 75 overwhelm the effects of individual personalities by providing strong cues for appropriate behaviorEg. In high pressure situation, an individual usually shows the real personality TERM 76 Ways of measuring Personality DEFINITION 76 Projective test Behavioral Measures Self-report questionnaires TERM 77 3 types of social perception model DEFINITION 77 Perceiver Characteristics Target Characteristics Situational characteristics TERM 78 MBTI DEFINITION 78 Myer-Briggs Type Indicator TERM 79 4 Types indicated by MBTI DEFINITION 79 Extroversion/ Introversion (ENERGY) Sensing/ iNtuition Thinking/ Feeling Judging/ Perceiving TERM 80 Extroversion DEFINITION 80 A preference indicating an individual is energized by interacting with other people TERM 81 Introversion DEFINITION 81 A preference indicating an individual is energized by time alone TERM 82 Sensing DEFINITION 82 Gathering information through the five sense TERM 83 iNtuition DEFINITION 83 Gathering infomation through "sixth sense" and focusing on what could be rather than what exists TERM 84 Thinking DEFINITION 84 Making decision in a logical objective fashion TERM 85 Feeling DEFINITION 85 Making decisions in a personal, value-oriented fashion TERM 96 discounting principle DEFINITION 96 the assumption that the situation accounts for an individual's behavior TERM 97 Impression Management DEFINITION 97 process by which individuals try to control the impression others have of them TERM 98 Ways of impression management DEFINITION 98 Name dropping Appearance Self-descriptions Flattery Favors Agreement with opinion TERM 99 Attribution theory DEFINITION 99 explains how individuals pinpoint the causes of their own behavior or that of others TERM 100 Internal attribution DEFINITION 100 attributing success to ability and effort TERM 101 External attribution DEFINITION 101 attributing success to sources beyond your control TERM 102 Types of attribution biases DEFINITION 102 Fundamental Attribution Error Self-serving bias TERM 103 Fundamental Attribution Error DEFINITION 103 tendency to make attributions to internal causes when focusing on someone else's behaviorEg. Manager are required to cite causes of their employee's poor performance (uncooperative coworkers...) TERM 104 Self Serving Bias DEFINITION 104 the tendency to attribute one's own successes to internal causes and one's failure to external causes.Eg. We succeed, we take credit; we fail, we blame others TERM 105 MBTI results of US citizen DEFINITION 105 Extroversion => 49% Sensing => 73% Feeling => 60% Judging => 54%