Exam 1 Study Guide - Enterprise Planning and Control | BIT 3464, Study notes of Introduction to Business Management

Download Exam 1 Study Guide - Enterprise Planning and Control | BIT 3464 and more Study notes Introduction to Business Management in PDF only on Docsity! Review Sheet for Exam 1 FORMAT – multiple choice, short answer, EPC diagram Lecture 1 - Intro Differentiate a business process from a business function. Identify the kinds of data that each main functional area produces/needs. Define integrated information systems and state why they are important. Lecture 2 – ERP Overview How ERP evolved; ongoing developments in ERP What is ERP? distinguishing characteristics Benefits of ERP; Problems with ERP Issues in implementation; typical project steps; examples Costs of implementation Lecture 3 – Process Modeling Hierarchical modeling Deployment or swimlane flowcharts Process maps EPC diagramming – events, functions, connectors Evaluating process improvements Workflow tools Implementation tools Five phase road map System landscape concept – development, quality assurance, production Data elements Scope creep Lecture 4 – Sales & Marketing Sales & Distribution – six events; what’s included in each Order fulfillment – order entry, leadtime and price quotes Customer master data, material master data, organizational structure Document flow Pricing strategies – condition technique Inventory sourcing – available to promise, alternatives Core CRM activities (5); how differs from typical ERP sales module Cultivating the customer Data mining Benefits of CRM Vendor offerings (Oracle, QAD, Infor, i2, Lawson, Microsoft Dynamics)