Understanding Work Teams: Definitions and Concepts, Quizzes of Introduction to Business Management

Download Understanding Work Teams: Definitions and Concepts and more Quizzes Introduction to Business Management in PDF only on Docsity! TERM 1 True DEFINITION 1 T or FUsing work teams frequently leads to increased job satisfaction. TERM 2 False DEFINITION 2 T or FWork teams are always the preferred choice on the job; there are no circumstances in which teamwork will not get the job done faster and better. TERM 3 False DEFINITION 3 T or FSemi-autonomous work groups have all the characteristics of self-managing teams. TERM 4 True DEFINITION 4 T or FFor most teams, the right size is somewhere between six and nine members. TERM 5 True DEFINITION 5 T or FIn a typical day, about 500 of the transistors made by Wilson Electronics are defective. Recently, the company set a goal of having only 50 defective transistors and challenged its work teams to come up with a way to achieve that goal. This is an example of a stretch goal. TERM 6 True DEFINITION 6 T or FWork teams consist of a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes TERM 7 False DEFINITION 7 T or FA team at Thinktronics Labs is working to develop a brand-new software product. This team could best be described as a traditional work group TERM 8 True DEFINITION 8 T or FThe members of the Alpha team at the Lazer Corporation love the work they do. When Barbara was transferred out of the Alpha team last month and assigned to a new work team, she was very disappointed. Alpha team appears to be high in cohesiveness. TERM 9 False DEFINITION 9 T or FA group with a high level of team experience means that the team members all believe that they should put the interests of their team ahead of their own self-interest. TERM 10 True DEFINITION 10 T or FSkill-based pay programs work best for self-managing and self-directing teams performing complex tasks. TERM 21 e. team diversity DEFINITION 21 The variances or differences in ability, experience, personality, and other factors of a team are collectively referred to as:a. workplace congruence. b. team level. c. bureaucratic immunity. d. structural accommodation. e. team diversity. TERM 22 level DEFINITION 22 Team ______, by contrast, represents the average level of ability, experience, personality, and other factors of a team. TERM 23 c. how to program a computer. DEFINITION 23 As part of his assignment to a company work team, Solomon is going to receive training in interpersonal skills. He will likely receive training in all of the following EXCEPT:a. how to listen to and understand what other team members are saying. b. how to paraphrase what a coworker says to him. c. how to program a computer. d. how to ask thoughtful questions. e. how to write an effective email message. TERM 24 interpersonal DEFINITION 24 _________ skills include skills such as listening, communicating, questioning, and providing feedback. TERM 25 b. minority domination DEFINITION 25 A work team at Kaiser Foods consists of eight people, but Minta and Oscar seem to make most of the suggestions and comments during team meetings. This work team seems to be experiencing the pitfall of:a. groupthink. b. minority domination. c. high turnover. d. cross-training paralysis. e. social loafing. TERM 26 minority domination DEFINITION 26 when _______ _______ occurs, just one or two people dominate team discussions, restricting consideration of different problem definitions and alternative solutions. TERM 27 e. employee involvement team DEFINITION 27 Every month, a group of employees at Precision Machine Tools meets to discuss issues such as schedules, plant safety, and product quality. They often make suggestions to top management about how to improve these issues, but they are not authorized to implement their suggestions. This group appears to be a(n):a. semi-autonomous work group. b. virtual team. c. self-designing team. d. traditional work group. e. employee involvement team. TERM 28 employee involvement teams DEFINITION 28 _________ ________ teams meet on company time on a weekly or monthly basis to provide advice or make suggestions to management concerning specific issues. These teams typically do not have authority to make decisions. TERM 29 norms DEFINITION 29 Informally agreed-upon standards that regulate team behavior are called: TERM 30 affective conflict DEFINITION 30 According to the text, members of work teams should try to avoid what type of conflict? TERM 31 A, affective DEFINITION 31 __-type conflict, or ______ conflict, refers to emotional reactions that can occur when disagreements become personal rather than professional. _______ conflict is strongly associated with decreases in team performance. TERM 32 e. bureaucratic immunity. DEFINITION 32 Midori's work team can implement changes in its work procedures without getting approval from management. This team has been granted:a. S.M.A.R.T goals. b. stretch goals. c. carte blanche. d. group cohesiveness. e. bureaucratic immunity. TERM 33 bureaucratic immunity DEFINITION 33 _______ _______means that teams no longer have to go through the frustratingly slow process of multilevel reviews and sign-offs to get management approval before making changes. TERM 34 a. Work teams take direct responsibility for the products and services they produce and sell. DEFINITION 34 How do work teams help firms improved product and service quality?a. Work teams take direct responsibility for the products and services they produce and sell. b. Work teams can work more efficiently. c. Work team members are trained to meet the needs of specific customers. d. Work teams with high autonomy can make decisions faster. e. Work team members have greater job satisfaction. TERM 35 traditional DEFINITION 35 In _______ organizational structures management is responsible for organizational outcomes and performance.