Consumer Law and Business Regulations: Key Terms and Definitions, Quizzes of Production and Operations Management

Download Consumer Law and Business Regulations: Key Terms and Definitions and more Quizzes Production and Operations Management in PDF only on Docsity! TERM 1 Consumer Law DEFINITION 1 regulation of relationships b/w individual consumers and businesses TERM 2 DO NOT CALL DEFINITION 2 -good for 5 years - fine up to $11,000 per call TERM 3 Slamming/Switching DEFINITION 3 switching long distance phone company w/o permission TERM 4 Cooling-Off Law DEFINITION 4 Allows consumer to reconsider contract - has 3-15 days for penalty-free cancellation TERM 5 Airline Bill of Rights DEFINITION 5 -cant' keep people on runway for more than 3 hours -bring food/water within 2 hours TERM 6 Lost Luggage DEFINITION 6 - domestic flights $1250 - international flights $1850 TERM 7 ISP DEFINITION 7 - data logging log data from programs and operating systems - Spokeo compiles public info on you TERM 8 Gramm Leach Bliley Act DEFINITION 8 Financial companies can share info to 3rd party non-affiliate service providers - must inform you in privacy policy TERM 9 Lemon Laws DEFINITION 9 Legally a lemon if in repair shop more than 30 days in the first year. or if problem is unsuccessfully repaired more than 4 times TERM 10 FTC Buyer's Guide Sticker DEFINITION 10 Must say... if there's a warranty if implied warranty applies or if sale is "as is" to have mechanic inspect to have promises in writing list major problems