Human Resource Management Terms and Definitions, Quizzes of Health sciences

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TERM 1 Human Resource Management DEFINITION 1 Recruiting, selecting, training, and maintaining the workforce needed to achieve an organizations's goalsHelps ensure all outputs of system are achieved TERM 2 Human Resource Planning DEFINITION 2 Process of anticipating and making provision for the movement of people into, within, and out of an organizationUse people effectivelyHave required number of qualified people available TERM 3 Internal supply of laber DEFINITION 3 number and type of employees in an operation needs to be predetermined TERM 4 External supply of labor DEFINITION 4 Number and type of people available for hire in the labor market TERM 5 Staffing tables DEFINITION 5 pictorial representation of all jobs with the number of employees in those jobs and futre employment requirements TERM 6 Skills inventories DEFINITION 6 information on each employee's education, skills, experience, and career aspirations TERM 7 Job description DEFINITION 7 List of duties, working conditions, tools and equipment needed to perform the job contains title, identification and duties TERM 8 Job specification DEFINITION 8 list of abilities, skills, and other credentials needed to do the jobstatement of job conditions relating to the health, safety and comfort of the employee TERM 9 Performance standards DEFINITION 9 desired results at a definite level of quality for a specified job based on work-related behaviorsshould be clearly stated in writingcan be objectively measuredmay be based on past performanceExample: cold foods will be stored below 40 F TERM 10 Job design DEFINITION 10 structuring jobs to improve organizaiton efficiency and employee satisfaction involves deciding who, what, where, when, why and how TERM 21 Immigration act 1990 DEFINITION 21 increased limits on legal immigration into the US TERM 22 Civil rights act 1991 DEFINITION 22 Expands protection for victims of discrimination TERM 23 Family and medical leave act 1993 DEFINITION 23 employees given unpaid leave to care for themselves, spouse, parent or child TERM 24 uniformed services employment and reemployment rights act 1994 DEFINITION 24 cannot discriminate against those who take leave to fulfill miliatry obligation TERM 25 health insurance and portability and accountability act 1996 DEFINITION 25 transfer coverage of existing illnesses to new employees insurance plan TERM 26 Illegal immigration reform and immigrant responsibility act 1996 DEFINITION 26 severe limitations placed on persons who violate visa status TERM 27 Sexual Harassment DEFINITION 27 violation of Title VII of the civil rights act FormsQuid pro quo: something for something; sexual favors for job benefitHostile work environment: Workplace is offensive because of acts of one employee towards another TERM 28 Equal Employment Opportunity DEFINITION 28 policy of equal employment (nondiscrimination) for all Affirmative Action: Conscious and proactive effort by organizations to ensure employment of minorities and women TERM 29 May not ask questions on DEFINITION 29 age, gender, race, religion, national origin, family status TERM 30 May ask questions about DEFINITION 30 Previous experiences, salary expectations, issues related to the job TERM 31 Personal biases DEFINITION 31 preferences that alter objective decision making TERM 32 Halo effect DEFINITION 32 when single trait dominates the assessment of another individual TERM 33 Management development DEFINITION 33 programs designed to improve the technical, human and conceptual skills of managers TERM 34 critical incident technique DEFINITION 34 performance appraisal method in which rater identifies positive and negative incidents of employee behavior TERM 35 Appraisal interviews DEFINITION 35 opportunity to discuss an employee's performance and explore areas of improvement emphasize strengths on which the individual can build rather than stress weaknesses, avoid recommendations about changing personal traits, concentrate on opportunities for growth, limit plans for change or growth to a few objectives that can be accomplished within a reasonable period of time TERM 46 Full-time equivalents DEFINITION 46 number of total hours worked in a week divided by 40 to determine the number of full-time equivalent employees TERM 47 shift schedule DEFINITION 47 shows the staffing pattern of an organization TERM 48 production schedule DEFINITION 48 identifies tasks to be completed for the production of a meal TERM 49 Staggered start DEFINITION 49 organization or employee chooses when they wish to start a fixed-hour working day TERM 50 flex-time DEFINITION 50 organization defines a range of hours within which employees may select their starting and ending time and or days worked TERM 51 task contracting DEFINITION 51 employee contracts to complete a defined task or piece of work TERM 52 collective bargaining DEFINITION 52 negotiation between management and the union on terms of the collective agreement between them TERM 53 functions of unions DEFINITION 53 govern entry to an occupationdefine standards of occupational conduct regulate employmentAFL-CIONational and international unionslocal unions belonging to a parent national union TERM 54 AFL-CIO DEFINITION 54 includs 75% of all union members lobby before legislative bodies on subjects of interest to laborcoordinate organizing efforts among its affiliated unionspublicize concerns and benefits of unionization to the public resolve disputes between different unions TERM 55 National and international unions DEFINITION 55 organize employees and charters local unions in foreign countries provide: tech assistance in negotiating and administering labor contracts financial assistance during strikes admin of union-sponsored pension plans and other fringe benefits training programs for local union officers publications TERM 56 Local unions DEFINITION 56 responsbile for negotiating local labor agreements and investigating member grievances Union steward: elected to represent other union members in their relations with an immediate supervisor or other managersbusiness rep: hired by the local union to manage the union and to settle a member's grievance if steward not successful TERM 57 Norris-LaGuardia Act 1932 DEFINITION 57 anti-injuntion act restricts employers ability to obtain a federal injunction forbidding a union from engaging in picketing or strike activities Nullified yellow-dog contracts- agreements that required workers to state they were not union members and promise not to join one TERM 58 Wagner Act 1935 DEFINITION 58 established the right of a union to be the exclusive bargaining agent for all workers in the bargaining unit Bargaining unit: group of jobs in a firm, plant, or industry with sufficient commonality to constitute an entity that can be represented in union negotiations by a particular agent TERM 59 Taft-Hartley act 1947 DEFINITION 59 amends the wagner act balanced the powers of labor and managementas bargaining power of the unions increased, restraints on union activites were necessary TERM 60 Landrum-griffin act 1959 DEFINITION 60 labor-management reporting and disclosure act required:labor organizations to hold periodic elections for officersmembers be entitled to due process both within and outside the unioncopies of labor agreements be made available to covered employees financial dealings between union officials and companies be disclosed to the US depart of labor TERM 71 Kahn and Katz DEFINITION 71 foster productivity and employee satisfactiongen supervision versus close, detailed supervision more time devoted to supervision versus actual production signif planning of work and special tasks-willingness to allow employees to participate in decision-making processes-showing a sincere interest in the needs and problems ofindividuals-interested in production TERM 72 Job content DEFINITION 72 has been improved with automation of production and distribution systems allow poeple to do what they have been specially trained to dodelegate "busy work" to less skilled employees or support personnel TERM 73 Occupational safety and health admin (OSHA) DEFINITION 73 MSD can be caused by work activites 2001 developed an ergonomics program for any task that caused even 1 certified MSD Ergonomics- the sci of designing equip or a workplace with the intent of minimizing operator fatigue and injury TERM 74 Climate for food prep DEFINITION 74 68-72F in winter74-78 F in summer relative humidity of 40- 45% ac or fans TERM 75 noise can be reduced with ... DEFINITION 75 special sound-absorbing ceiling tilesrubber tires on carts and mobile equipment smooth running motors training employees to work quietly TERM 76 time standards DEFINITION 76 (a + 4m + b)/6 m = the most likely amont of time to complete a task TERM 77 Mogensen DEFINITION 77 found that workers were not receptive to his suggestion to improve productivity; when left alone he found that these same workers developed their own ways to improve productivity; employees found to "work smarter, not harder"; employee interest, understanding and cooperation are essential 1932- common sense applied to motion and time study "the person doing the job knows more about it than anyone else in the world and is therefore the one person best fitted to improve it" TERM 78 motion economy DEFINITION 78 goal in food serv to reduce motion and time needed to perform a task in order to improve productivity and reduce fatigue on part of employee TERM 79 work sampling DEFINITION 79 random ratio-delay samplingrandom sampling of workused to measure the activites and delays of people and machines helps to detereming the % of time that people/machines are working or are idle a number of employees can be observed simultaneousy TERM 80 pathway chart or flow diagram DEFINITION 80 scale drawing of an areapath of worker or movement of supplies can be traced and measured TERM 81 operation charts DEFINITION 81 used to record in sequence the hands of a worker during a given task hands should be used simultaneously and effectively TERM 82 process chart DEFINITION 82 illustrate the breakdown of a job; developed by the Gilbreths; graphically presents separate steps of a job; any given process can be viewed in "picture" form; can be used for production analysis (product or person analysis circle-main step in processarrow-movementD-delayTriangle-storage or holdSquare-examination for quantity or quality TERM 83 micro-motion studies DEFINITION 83 movements of workers are photgraphed; projection for analysis can be made a diff sppeds; the time of each movement can be calculated and analyzed TERM 84 Therbligs DEFINITION 84 17 subdivisions of hand movements employed in job performance; goal is to eliminate unnecessay steps or excess motion in a procedure; select (st)-inspect(I)-grasp(g)- assemble(a) TERM 85 Chronocyclegraph DEFINITION 85 a photographic technique that can show motion patterns of the hands performing rapid, repetitive operations lights are attached to the hands and photographedhand movements show up as dots on finished photograph TERM 96 mark-up cost DEFINITION 96 find mark-up factor: 100/desired food-cost %(mark-up factor) (raw food cost x 10%) = mark-up cost TERM 97 Break-even point (BEP) DEFINITION 97 total revenue=total expenses BEP = fixed cost selling cost- variable costs zero net income TERM 98 marketing DEFINITION 98 the process of planning and executing the concept of pricing, promotion, distribution of ideas, goods and services to satisfy indiv and organizational objectives determining and satisfying the needs and wants of customers TERM 99 Merchandising DEFINITION 99 market research, product development, advertising, salesused to pique the interest of consumers in an effort to stimulate repeat business; related to how and where products are displayed to trigger sales TERM 100 Promotion DEFINITION 100 a process of action; meant to increase, improve or influence the acceptance and sale of merchandise and servises; increase awareness of products and services; done through advertising and publicity TERM 101 Advertising DEFINITION 101 results when promotion has been planned and presented to the public TERM 102 publicity DEFINITION 102 acts or devices to attract pulic interest; communicates informationex. car dealers putting cars on display at the mall; free giveaways TERM 103 Public Relations DEFINITION 103 using non-paid forms of promotion to influence the feelings, opinions or beliefs about a company, its products or services ex. food service manager in a restaurant or chef who vistis patrons' tables TERM 104 Marketing Cycle DEFINITION 104 1. identification of the customer2. development of products, pricing and distribution3. customer purchases4. actions based on profit and customer feedback identifying customers/market segmentation; customers/demographic segmentation; customer/geographic; customers/psychographic segmentation TERM 105 inside forces DEFINITION 105 organizational goals, budget, department policies TERM 106 outside forces DEFINITION 106 politicseconomylawsocial pressure TERM 107 4 P's of marketing DEFINITION 107 product placementpricepromotion TERM 108 common marketing mistakes DEFINITION 108 lack of planning, improper budgeting, poorly defined goals and objectives, lack of product development, inadequate program eval TERM 109 share of market promotions DEFINITION 109 financial, volume-based activites designed to increase patronage, sales or both coupons, giveaways, BOGO, contests and theme days TERM 110 share of mind promotions DEFINITION 110 seek to influence a customers preference or feelings about a facility birthday cards; emails saying weekly specials/events