Example Role-play Script, Slides of English

Download Example Role-play Script and more Slides English in PDF only on Docsity! The National Resource Center for Refugees, Immigrants, and Migrants (NRC- RIM) is funded by the U.S. Centers for Disease Control and Prevention to support state and local health departments working with RIM communities. Learn more at nrcrim.umn.edu. Last update: 05/20/2021. Example Role-play Script Practical Approaches for Discussing COVID-19 Vaccines with Clients Moderator: [Name] & [Name] are going to role-play a conversation between a case manager & client. We will pause a few times during the role play to review the techniques [case manager] is using as they speak with [name] the client. The beginning of the conversation will address these two questions on the slides. While you listen to the role-play, please type in the chat what concerns you may have in answering these questions? Case manager: Thank you for meeting with me today. Before we end our meeting, I wanted to take a few minutes to see if you have any questions for me about the COVID vaccine. I know we don’t normally talk about health together, but all [agency name] case managers at our office are taking a few minutes to check in with clients to see if they have any questions or concerns. Client: o I do have questions about the vaccine. I’m not really sure I need it. Do you think I should get the vaccine? Case Manager: o That is a really great question, I’m so glad you asked. There is a lot of information going around, and it’s important to look at accurate, trusted sources in order to make the best decision for you and your family. o The vaccine will not only help protect you, it will help protect your family and other loved ones. It’s a personal choice. I did choose to get the vaccine. What I know is that when enough people get the vaccine, we will be able to see our family and friends again, and the things we do will be more normal. Again, it is important that everyone make the decision that is best for themselves, their family and community after knowing all the facts. o I can share some fact-based resources that might help you and your family make a decision. It is important to know that people who are pregnant or have serious medical conditions, should gather the facts and talk to their doctor. Client: o Thanks. I’m also very afraid of needles. I don’t know how I can stand getting vaccinated, especially if I have to get more than one shot. What should I do? The National Resource Center for Refugees, Immigrants, and Migrants (NRC- RIM) is funded by the U.S. Centers for Disease Control and Prevention to support state and local health departments working with RIM communities. Learn more at nrcrim.umn.edu. Last update: 05/20/2021. Case Manager: o You’re not alone in being afraid of needles. This is a very common fear and a normal question to ask as many people are not comfortable with needles. However there are many times throughout our lives where we need to have a vaccine or give blood so we who are afraid of needles end up trying to find ways to cope.  In the past when you’ve had a vaccine or given blood, how did you cope with being afraid? Client: Before I had my family member come with me, and I told the nurse I was afraid of needles and she helped me by talking me through what she was doing and told me to look away. Case manager: That’s great. And was it as bad as you thought it would be? Client: No I guess it wasn’t. But I get so afraid ahead of time that I get really stressed and anxious. Case manager: I get that. Another way people who are afraid of needles try to decide whether to get the COVID vaccine or not is to think about which would be worse for them – to have the needles of the vaccine or if they do get sick with COVID and have complications, the needles from the interventions that the hospital may have to do to help you when you’re really sick. Some people find they’re less afraid of the vaccine needles when thinking about needles they may need if they get really sick. Moderator: In answering these two questions you’ll see that [case manager] did not say “you should get the vaccine”. Instead, they demonstrated their role as a trusted source to point people to reputable resources. They shared their personal experience and encouraged [client] to make the decision that is best for them and their family. [Case manager] also let [client] know that having questions or concerns is normal and practices empathetic listening especially with their fear of needles. For this next part of the conversation please type in the chat how you would approach this question. Client: o And is the vaccine truly halal? I don’t know what the vaccine is made of, I’ve heard it contains pork and other products. Case Manager: