Term Definitions: Essential Character Traits and Communication Skills, Quizzes of Effective Business Communication

Download Term Definitions: Essential Character Traits and Communication Skills and more Quizzes Effective Business Communication in PDF only on Docsity! TERM 1 1. method-help clear up uncertainties concerning task at hand 2. motivation- provides reasons for need to participate DEFINITION 1 what do verbal messages provide?1.2. TERM 2 keep praise appropriate to achievement DEFINITION 2 use of praise should be kept on a level appropriate to event itself. should not be repeated. TERM 3 combine praise with recognition DEFINITION 3 praise is a hallow gesture unless combined with promotion, award, presentation, increase in salary. TERM 4 positive attitude DEFINITION 4 remains optimistic, enthusiastic, cooperative about changes each day represents TERM 5 creative DEFINITION 5 sees and acts in diff ways in the face of problems and changing situations TERM 6 effort DEFINITION 6 gives their all and goes extra mile in pursuit of excellence TERM 7 assistance DEFINITION 7 lends a helping hand to others without being asked TERM 8 achievement DEFINITION 8 achieves results with others to accomplish outcomes that benefit the overall functioning of the team TERM 9 common sense DEFINITION 9 practical attitudes required to get things done TERM 10 argument DEFINITION 10 develops well thought out and developed argument in support of an idea TERM 21 kindness DEFINITION 21 freely reaches out to help strangers without reward, recognition or keeping score TERM 22 self control DEFINITION 22 has a full range of feelings/emotions but remains in control of words/actions through living by well grounded set of values TERM 23 courage DEFINITION 23 willing to stand up for people and ideas if they are unpopular TERM 24 compassion DEFINITION 24 sympathetic awareness and concern to others distress and the desire to relieve it TERM 25 dependability DEFINITION 25 follows through and keeps commitments TERM 26 flexibility DEFINITION 26 functions effectively in changing environments TERM 27 respect for others DEFINITION 27 honors and does not belittle the opinions and work of other people, regardless of their status or position TERM 28 good judgement DEFINITION 28 reaches sound and objective evaluations of alternative course of action through logic and comparison. puts factors together and realistically uses past experiences and info to bring perspective to present decisions TERM 29 teamwork DEFINITION 29 focuses on goals which maximize team outcomes over personal interests, wants and needs TERM 30 criticism DEFINITION 30 constructively telling a person they have done something wrong TERM 31 problems with criticism DEFINITION 31 afraid to criticizenever stop criticizingdont know words to usedont understand rights of criticismaccompanied with a solutionexpectations should be known and understood prior to criticism TERM 32 providing instructions DEFINITION 32 1. receiver brings own unique meaning system2. when providing instructions-understand what you want done-use enough words-repeat instructions-put instructions in the form of a request-provide reasons for the instructions-when lengthy, get receiver to ask questions TERM 33 argumentation DEFINITION 33 establish the relative superiority of one position over another-when members disagree on important issues--they try to establish the superiority of their positions through argument--presenting reasons, evidence, examples, refute arguments of opposition, out talk, out lass