Organizational Change, Leadership Styles, and Communication Strategies, Quizzes of Organizational Communication

Download Organizational Change, Leadership Styles, and Communication Strategies and more Quizzes Organizational Communication in PDF only on Docsity! TERM 1 Which is a leadership style (Mult. choice) DEFINITION 1 A. AuthoritarianB. DemocraticC. Laissez-FaireD. All of the above(D) TERM 2 Which of the following is one of the 4 "E's" (Mult. choice) DEFINITION 2 A. EnergyB. EfficiencyC. EnthusiasmD. Eco Friendly(A) TERM 3 Natural and planned a both process for org. change T/F DEFINITION 3 True TERM 4 Management and Leadership are the same thing T/F DEFINITION 4 False TERM 5 Which is not a problem with org. change (Mult. choice) DEFINITION 5 A. InconsistencyB. Poor communicationC. People RiotD. Unrealistic expectations(C) TERM 6 What is the most effective managerial style (Mult. choice) DEFINITION 6 A. Underscore and exploreB. Overscore and exploreC. Tell and sellD. Identity and repeat(A) TERM 7 What managerial style showers employees with tons of info and expects them to understand it (Mult. choice) DEFINITION 7 A. Tell and sellB. Spray and prayC. Go and showD. Underscore and explore(B) TERM 8 What approach to change and leadership process is carefully controlled by managers (Mult. choice) DEFINITION 8 A. Indirect approachB. Classical approachC. Close attention approach(B) TERM 9 Underscore and approach allows for creative freedom T/F DEFINITION 9 True TERM 10 Lack of Management is NOT a problem in the change process T/F DEFINITION 10 F TERM 21 3 types of social support DEFINITION 21 Emotional, informational and instrumental TERM 22 3 dimensions of burnout DEFINITION 22 Emo exhaustion, lack of personal accomplishment and depersonalization TERM 23 4 stressors in the workplace DEFINITION 23 Downsizing exacerbates, work load too much/ too difficult, role conflict, role ambiguity, TERM 24 Type A people are more prone to burnout T/F DEFINITION 24 True TERM 25 What % of people date in workplace DEFINITION 25 40% TERM 26 What is an example of an emotional display rule DEFINITION 26 No crying/ screaming TERM 27 Which one is not 1 of the 7 outcomes of burnout mult. choice DEFINITION 27 1. Low satisfaction2. Low commitment3. Absenteeism4. Employee theft(4) TERM 28 Which of the following does attending to emotion NOT lead to? Mult. Choice DEFINITION 28 A. A more satisfiedB. Less potentiality for bullyingC. Increased absenteeismD.Potentially higher productivity(C) TERM 29 What are critical decisions driven by DEFINITION 29 Emotion TERM 30 Are some people better at understanding and managing emotions T/F DEFINITION 30 True TERM 31 List 3 Outcomes of burnout (There are 7 total) DEFINITION 31 1. Low satisfaction2. Low commitment3. Absenteeism4. High turnover5. Low productivity6. Drinking/drug use7. Bullying/violence TERM 32 Positive steps to enhance workplace diversity. Often to remedy the effect of prejudice DEFINITION 32 Affirmative Action TERM 33 Leadership vs. management DEFINITION 33 Being able to motivate people through comm.vs.Just being able to comm. effectivelyi.e. MLK "I have a dream speech" would not be effective as "10 steps to motivation" TERM 34 Approaches to leadership Classical DEFINITION 34 Change is viewed negatively Unless controlled by management Leaders have only traits and abilities of leaders TERM 35 Approaches to leadership Human relations DEFINITION 35 Change is seen as human processLeaders are encouraged to satisfy worker needs TERM 46 Managerial strategies to change com Underscore and explore DEFINITION 46 Management focuses on fundamental issues Leaves employees with creative freedom to explore various possibilities **The "best" method TERM 47 Managerial strategies to change com Identify and reply DEFINITION 47 Management listens to and identifies key concerns Responds to issues as brought up TERM 48 Managerial strategies to change com Withhold and Uphold DEFINITION 48 Manager withholds as much info as possible uphold party line when questions/rumors come up TERM 49 Typical problems in org change DEFINITION 49 Lack of management systemTop managers forcing changeInconsistent action by key managersUnrealistic expectationsPoor commPurpose of program not clearResponsibility TERM 50 Comm in org change DEFINITION 50 Very importantPoor comm. is one of the major reasons TERM 51 Emotional labor DEFINITION 51 The idea the some work exhaust people emotionallyActually feeling emotions as part of the job TERM 52 Crying and anger in the workplace DEFINITION 52 48% of men think anger is a good leadership strategycrying makes people uncomfortable General seen as being used for personal gain TERM 53 Prejudice vs. Discrimination DEFINITION 53 Prejudice: Negative attitudesDiscrimination: Actual, observable actionsBoth based on culture group identities TERM 54 Equal opportunity DEFINITION 54 Policies that prohibit certain forms of discrimination TERM 55 Affirmative Action DEFINITION 55 Positive steps to improve diversity in the same group, often to remedy discrimination TERM 56 Systematic barriers for women and minorities DEFINITION 56 characteristics of orgs that block women/minorities from adv. Limited access to info networks Difficult to establish mentor-protege relationships TERM 57 Tokenism (racial) DEFINITION 57 Picking a single member (ex. black) to represent an entire ethnicity TERM 58 Mutli. cult. org development 1st gen Affirm Act DEFINITION 58 Polices put in place to create diversity by force TERM 59 Mutli. cult. org development 2nd gen Affirm Act DEFINITION 59 Support/retain diversity TERM 60 Mutli. cult. org development Multicultural Organization DEFINITION 60 Everyone working togetherMarked by full structural integration of everyone