Fundamentals of Case Management Examination Test 1, Exams of Business Economics

Download Fundamentals of Case Management Examination Test 1 and more Exams Business Economics in PDF only on Docsity! Fundamentals of Case Management examination test 1. Consumers - Correct answer It is customary to refer to people who use social services as 2. Dual Relationship - Correct answer occurs when you and client to whom you are giving services have more than one relationship 3. Gifts from Clients - Correct answer Steps for ________: 4. Document the offer and how you respond in the client's chart. 5. Always attempt to accept the gift on behalf of the entire agency. 6. (Sexual) romantic relationship - Correct answer Most always illegal and always completely unethical. 7. case manager - Correct answer Who is always responsible? 8. values conflict - Correct answer occurs when religion, moral, and political values play a pivotal role in the client's problem. (if a major conflict occurs tell the client that this may interfere with services) 9. Self-determination - Correct answer 1. the right to research their diagnosis and treatment and ask questions about it. 10. The right to make mistakes. 11. The right to decide when and for how long they will use the services of an agency or engage in treatment. 12. informed consent - Correct answer the right to consent to or withdraw from services. 13. Right to be informed about: 14. -side effects, adverse effects, or negative consequences that could occur as a result of treatment, medication, or procedures. a. any risk that might occur if the client elects not to follow through with treatmeant or services. b. what is being offered, including what the treament is, what will be included, and potential risks and benefits. c. any alternative treatments or proccedures available. 15. 3 parts of informed consent - Correct answer Capacity - The client has the ability or capacity to make clear, competent decisions in his or her own behalf. 16. Comprehension of Information - The client clearly understands what is being told to him or her. To make sure that this is so give the information carefully and check to see if the client understands what you have told him or her. 17. Voluntariness - The client gives his or her consent freely with no coercion or pressure from the agency or the professional offering the service. 18. Confidentiality - Correct answer both an ethical principle and a legal right. 19. -Ask clients for their permission before sharing their case with colleagues unless this sharing takes place in normal supervision and agency planning. 20. -If asked on the phone about a client, request a release-of-information form and indicate that when the form is received you will see if the client is known to your agency. 21. -Do not discuss your cases with relatives or friends leaving out the names. Sometimes the identity of the client can be pieced together. 22. Releasing Information - Correct answer You must have a client's permission before __________. 23. ROI - Correct answer Use only _______ forms that are specific 24. To whom will the information be released 25. How long is the form valid 26. Minimum Necessary Rule - Correct answer Only release the minimum amount of information needed for the other agency to fulfill their responsibility to the client. 27. Breaking Confidentiality - Correct answer -Harm to themselves or others. 28. -When involuntary commitment is necessary. 29. -payment for services. 30. -professional consult. 31. -supervisor. 32. HIPAA (Health Insurance Portability and Accountability Act) - Correct answer 1996. 33. -Requires agencies to inform clients of the agency's privacy and confidentiality procedures. 34. -Security: Requires agencies to protect health information from inappropriate access by others. 35. -Privacy: The client's right to keep certain information private. 36. social networking - Correct answer a way to connect with those who share our experiences at work. 37. unsecure. 38. available to anyone. 39. it is unethical to talk about clients in any forum where confidentiality is not guaranteed. 40. Privileged communication - Correct answer legal concept; protecting the right of the client to withhold info in a court proceeding. 41. Exemptions: 42. -When you are accting in a court-appointed capacity (guardian/payee)( 43. -When a child under 16 is beleived to be a victim of a crime (ie sexual/physical abuse) 44. -When you determine hospitalization is needed. 108. These changes require an adjustment to new circumstances. 109. Many are part of the normal development from birth to death. 110. Some people find it harder to adjust than others. 111. Examples: starting a new school year, death of family, new job, losing physical capacity etc. 112. Closed questions - Correct answer for gathering basic information. 113. requires single answer. 114. Open questions - Correct answer Give clients more opportunity to talk about their situations. 115. Give you more information. 116. Put the client at ease. 117. Are usually not perceived as prying. 118. tell me about - Correct answer how to start an open question. a. Correct answer 119. Roadblocks to communication (12) - Correct answer examples: 120. warning 121. probing 122. judging 123. agreeing 124. lecturing 125. etc. 126. reflective listening - Correct answer a therapeutic method of listening and responding. 127. involves listening to content and listening to feelings. 128. does not include advice or solutions. 129. no judgement. 130. empathy - Correct answer the ability to hear accurately the underlying feelings and emotions the client is experiencing. 131. responding to feelings - Correct answer 1. listen to what the client is telling you. 132. identify the predominant feeling you are hearing. 133. construct a single statement that includes the feeling. 134. responding to content - Correct answer lets you check that you heard what the client told you accurately. 135. let's the client know you are interested in the details of the concern or event. 136. combined with listening to feelings, is a good way to help individuals who have been through a trauma of some sort. 137. activities of daily living (ADLs) - Correct answer basic self-care tasks such as eating, bathing, toileting, walking, and dressing. 138. Ox4 - Correct answer oriented to time, place, person, situation 139. Resources (9) - Correct answer financial 140. emotional 141. mental 142. spiritual 143. physical 144. support system(s) 145. relationship/role models 146. knowledge of hidden rules 147. coping strategies 148. financial resources - Correct answer having the money to purchase goods and services 149. emotional resources - Correct answer Being able to choose and control emotional responses, particularly to negative situations, without engaging in self-destructive behavior. This is an internal resource and shows itself through stamina, perseverance, and choices. 150. (impulse control) 151. mental resources - Correct answer having the mental abilities and acquired skills (reading, writing, computing) to deal with daily life 152. spiritual resources - Correct answer how someone makes meaning of life. 153. Physical Resources - Correct answer having physical health and mobility 154. support system - Correct answer having friends, family, and backup resources available to access in times of need. (external resources) 155. relationships (role models) - Correct answer Having frequent access to adult(s) who are appropriate, who are nurturing to the child, and who do not engage in self-destructive behavior. 156. "Who do you look up to?" 157. Knowledge of Hidden Rules - Correct answer knowing the unspoken cues and habits of a group 158. -rules of commerce 159. -rules to succeed in job market 160. coping strategies - Correct answer being able to engage in procedural self-talk and the mindsets that allow issues to be moved from the concrete to the abstract. (talk yourself down) 161. -the ability to translate from the personal to the issue. 162. RULE - Correct answer Resist the Righting Reflex 163. Understand clients motivation 164. Listen to your client 165. Empower your client 166. righting reflex - Correct answer knee jerk reaction to fix a problem; right people's wrongs. 167. Resist Understand Listen Empower - Correct answer what does RULE stand for? 168. motivational interviewing - Correct answer Express empathy 169. Develop discrepancy 170. Roll with resistance 171. Support self-efficacy 172. affirmation - Correct answer statement of appreciation. 173. acknowledging strength/effort 174. words of encouragement 175. Reflection - Correct answer mirroring. paraphrasing 176. hypothesis on what person means 177. a statement, not a question. 178. Summaries - Correct answer helps clients organize their thoughts 179. Change Talk (DARNC) - Correct answer Desire 180. Ability 181. Reason 182. Need 183. Commitment 184. intervention - Correct answer what the worker does with/for the client to assist with presenting problem 185. contact note (progress note) - Correct answer play by play of interactions/actions between client and worker 186. response - Correct answer clients reactions/actions to the intervention 187. plan - Correct answer what comes next after intervention and response. 188. (Client will carry out actions discussed, will meet next week) 189. rapport - Correct answer good relationship, bond, creating a sense of comfort and trust with the client. 190. Emotional Bank Account - Correct answer The good and harmful things we do each day that represent deposits and withdraws in our relationships with others 191. Boundaries - Correct answer things that we set that can hurt/help relationships. 192. limitations, borders; 253. Circle of Influence - Correct answer what YOU can control or have influence over. 254. Circle of Concern - Correct answer things beyond our control but we care about. 255. Social History (SH) - Correct answer captures the person; 256. provides description/history of the presenting problem. 257. -bsckground info of persons life 258. -impressions/recommendations. 259. SAD PERSONS - Correct answer Suicide Assessment 260. Sex 261. Age 262. Depression 263. Previous attempts 264. Ethanol 265. loss of Rational thinking 266. Support system loss 267. Organized plan 268. No signficant other/children 269. Sickness 270. IS PATH WARM - Correct answer Warning signs of Suicide 271. Ideation 272. Substance abuse 273. Purposelessness 274. Anxiety 275. Trapped 276. Hopelessness 277. Withdrawal 278. Anger 279. Recklessness 280. Mood change 281. suicide risk factors - Correct answer Depression 282. age 283. six 284. race/ethnic background 285. religion 286. marital status 287. employment status 288. socioeconomic status 289. substance abuse 290. mental health/psychiatric treatment 291. sexual orientation 292. trauma and/or abuse 293. crisis 294. hopefulness - Correct answer hope for the future (ref. suicide) 295. "what do you think you'll be doing 5 years from now?" 296. protective factors - Correct answer reasons not to commit suicide 297. SLAP - Correct answer Specificity, Lethality, Accessibility, Proximity 298. Specificity - Correct answer details of plan to commit suicide. 299. "do you have a plan?" 300. lethality - Correct answer the speed with which enactment of plan could result in death. 301. (gunshot to the head is quicker than slit wrists and less likey to be stopped) 302. availability - Correct answer how readily plan could be implemented. 303. (supplies ready, weapons in the house etc) 304. proximity - Correct answer how nearby are helping resources. 305. "will someone find you?" 306. (ie. do they plan to carry it out in the middle of nowhere or at home etc)