ERP Implementation: Go Live, Post-Implementation, and Managing Change, Slides of Business Management and Analysis

Download ERP Implementation: Go Live, Post-Implementation, and Managing Change and more Slides Business Management and Analysis in PDF only on Docsity! Go live • A single point in time • First transaction routed through system – eg sales order • In reality loads of data already in – incremental approach • Plenty can still wrong although not right away • Over first few weeks – ramp up to full capacity Docsity.com Post Go Live • Team is disbanded – Back into business – Promoted – Next wave of roll out • Structure is permanently altered – eg: shared services • ERP team put in place – Data experts / maintenance – Application experts – on-going developments and fixes – Platform experts – uptime – Business analysts – look to future releases and future requirements – Typical size 20 /25 staff full time for a multinational – Various names used – eg: knowledge centre Docsity.com Conclusion: managing change Perception of staff Time Post-implementation Go Live Allocation of work Package bought Increasing Enthusiasm Anxiety Benefits Begin to appear Business as Usual – Low morale Docsity.com Conclusion: Critical issues in ERP implementation • Deciding scope of project • HRM and setting up the team (and budget) • difficulty in making a transition from an old model to an ERP model • Preserve previous learning • overestimation of the pace of change of some stakeholders (technical change is not sufficient) • difficulty in obtaining any direct ROI Docsity.com Conclusion: What happens to competitive advantage? Actual Core Business Stated Prioritised Unmet Needs Business Requirements Capabilitics of the (Ilidden Needs (as per Consultant Report) Standard Package Discourse) (Best Practice / Sales Discourse) Surplus to Needs Paradigm Shift towards *—>| Competive Parity Workarounds New Processes Lost Knowledge / Refocused Core Business Processes Unused functionality bad “o> = Docsity.com