Security Officer Role in Crime Prevention and Physical Security Planning, Exams of Law

Download Security Officer Role in Crime Prevention and Physical Security Planning and more Exams Law in PDF only on Docsity! IAHSS Advanced Officer Certification-with 100% verified solutions-2023-2024 With 205 Q&A What is the primary role of a security officer in crime prevention? a. Reduce the desire for a person to committ a crime. b. Patrol all assigned areas dilligently. c. Reduce the opportunity for a person to committ a crime. d. None of these c. Reduce the opportunity for a person to committ a crime. Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? a. Initiating some action to remove or reduce the risk. b. Reporting the risk to law enforcement authorities. c. Documenting the risk to the administration. d. Each of the above. a. Initiating some action to remove or reduce the risk. What must be done about life safety deficiencies found in the hazzard surveillance tour? a. Report them to the nearest medical personnel. b. Correct them before the next safety committee meeting. c. Report them to the Occupational Safety and Health Administration. d. Correct them immediately. d. Correct them immediately. What is the purpose of crime analysis? a. Identify problems and develop strategies to reduce problems. b. Assist law enforcement in identifying known criminals. c. Solve crimes and make arrests. d. None of the above. a. Identify problems and develop strategies to reduce problems. Which of the following is easier and more cost effective for an institution? a. Allowing outside organizations to conduct safety training. b. Installing access controls only on exterior doors. c. Using off-duty law enforcement officers instead of security officers. d. Building in security systems during building design. d. Building in security systems during building design. The Triangle of Crime consists of: a. Opportunity, Unattended Items, Desire b. Ability, Opportunity, Randon Access c. Opportunity, Desire, Ability d. Access, Desire, Opportunity c. Opportunity, Desire, Ability What are the layers of protection through physical security planning? * Perimeter Barrior: line or outside perimeter of the site * Building's Exterior: top, sides, bottom of building * Interior Controls: lock/key systems, access control systems, alarms, camera, policies/procedures, training a. Once per year b. Twice per year c. Every two years d. Every three years c. Twice per year Non-patient care buildings and exterior grounds require Hazard Surveillance Round inspections: a. Once per year b. Twice per year c. Every two years d. None of the above a. Once per year The five-step approach to crime analysis is: a. Gather, Collate, Analyze, Separate, Evaluate feedback b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback c. Collect, Evaluate, Collate, Disseminate, Gather feedback d.Collect, Collate, Analyze, Gather/Evaluate feedback b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback Crime analysis data reports should be presented to the institutional safety committee how often? a. Quarterly b. Bi-Annually c. Annually d. Never a. Quarterly Healthcare facilities that provide _______ customer service motivate customers to tell others about these organizations. a. Respectful b. Adequate c. Knowledgeable d. Excellent d. Excellent Process improvements in customer service can be measured how? a. Surveys b. Monitoring performance c. Benchmarking d. All of the above d. All of the above _______ can be an excellent way to measure customer service and improve performance: a. Surveys b. Feedback c. Employee complaints d. Phone call monitoring b. Feedback ______ is an element in improving customer service: a. Identifying customers b. Attitude c. Communication d. Training e. All of the above e. All of the above Communication is ________________: a. 93% body language, 7% words b. 50% non-verbal, 50% verbal c. 80% verbal, 20% gesture d. 75% verbal, 20% gestures and tone of voice a. 93% body language, 7% words Customer retention is __________ times less expensive than attracting new customers. a. 2 to 3 b. 5 to 6 c. 7 to 9 d. 10 to 12 b. 5 to 6 d. 75% c. 68% What determines whether a customer is satisfied or not? a. A customer that is visably pleased b. A customers perception of having needs met c. A customers who has had his questions answered d. A customer feeling good b. A customers perception of having needs met Key traits security officers should have (7): Emotional awareness; concern; Problem solving; Initiative; responsibility; Explaining, and informing What is the most powerful booster of customer service improvement? a. Surveys b. Evaluations c. Benchmarking d. Feedback d. Feedback Which legal test takes into account neighborhood crime rates, industry standards, and the owner's experience at other locations? a. Forseeability b. Neglience c. Totality of circumstances d. Duty to invitees c. Totality of circumstances The major source of premise liability in healthcare is from: a. Poor lighting b. Slips and falls c. Fire hazards d. Assaults b. Slips and falls Property owners have a ________ duty to maintain the property in a ___________ condition. a. Legal / reasonably safe b. Moral / reasonably safe c. Legal / completely safe d. Moral / completely safe a. Legal / reasonably safe Which of the following are elements necessary to establish neglience in a premise liability case? a. Duty to the plaintiff b. Failure to meet the duty c. Breech of a duty caused an injury d. All of the above d. All of the above Which of the following are examples of risks security officers should identify? a. Burned out lights b. Breached fence lines c. Slip and fall hazards d. All of the above e. A and C only d. All of the above What is the definition of premise liability? Refers to the legal responsibility a property owner/organization owes to persons/individuals on their property. What are the four elements of neglience: 1. Legal duty 2. Breech of duty 3. Proximate cause 4. Damages or injury What is Legal Duty The responsibility to others to act according to the law. Proving the duty (such as not to be negligent, to keep premises safe, or to drive within the speed limit). Then showing that the duty was breached is a required elements of any lawsuit for _______ patrol contributes, more than any other method of patrol, to excessive socialization. a. Bicycle b. Foot c. K-9 d. Vehicle b. Foot Security Officers should have a valid driver's license if they are going to do what? a. Operate motorized vehicles b. Conduct vehicle patrols on client property c. Transport authorized personnel d. All of the above a. Operate motorized vehicles What are the common methods of patrol? Foot K-9 Bicycle Motorized A dog's sense of smell is _______ times better and hearing is _______ times better than a human's. a. 100 / 50 b. 250 / 35 c. 400 / 20 d. 500 / 45 c. 400 / 20 A security officer responding to a crime scene should do what? a. Disregard his safety and arrive as soon as possible b. Respond as quickly as possible, observing all safety practices c. Wait for at lease one officer to provide backup d. None of the above b. Respond as quickly as possible, observing all safety practices After arriving at a crime scene, what should the security officer do first? a. Protect the scene from contamination b. Protect his personal safety c. Render aid to those injured d. Question any suspects or witnesses b. Protect his personal safety Which if these is an example of factual evidence? a. Eyewitness testimony b. Circumstantial evidence c. Physical evidence d. None of the above c. Physical evidence Which of these should an officer follow to be able to testify that the evidence presented has merit? a. Proper medical staff direction b. Proper safety procedures c. Proper confidentiality procedures d. Proper chain of custody d. Proper chain of custody Why are initial information gathering and proper note-taking key to a successful investigation? a. They memorialize information gathered at the scene from those involved b. They refresh your memory for later report writing purposes c. They are subject to discovery by the defense in a criminal case and thus can be supoenaed d. All of the above d. All of the above When dealing with a personal-gain informant, what should the officer do? a. Document the officer's interaction with the informant b. Let the informant run the show c. Become personally involved with the informant d. Make promises to the informant that cannot be kept a. Document the officer's interaction with the informant b. Research facilities, abortion facilities, and daycare centers c. Centralized information technology/information services, patient record storage, and home healthcare worker services and programs d. Business services, laundry services, and information services c. Centralized information technology/information services, patient record storage, and home healthcare worker services and programs What are four of the most important protective measures and security and safety practices for off-campus facilities? a. Ensure personal safety, duress alarms, violence training, and access control systems are in place b. Ensures employees drive safely, test their security equipment, report security incidents, and know when they are in high crime neighborhoods c. Ensure there are appropriate security policies and training, personnel and security systems in place for employees, and security officers working the off-campus locations d. Ensure security policies and personnel are in place, duress alarms are installed and operational and employees know how to use them, and employees report security incidents ... What are three ways off-campus workers can communicate security emergencies? a. Two-way radios, e-mails, and internet b. Voice-activated radios, e-mails, and internet c. Duress alarms, lone-worker devices, and blue alarm lights d. Cell phones, overhead paging systems, and pagers c. Duress alarms, lone-worker devices, and blue alarm lights Which of the following are part of the security officer's role in providing security services and protective measures at off-campus locations? a. Conduct the security risk assessments to determine what security protections are required at off-campus facilities b. Only respond to emergency calls for assistance c. Be alert to, identify, and report specific situations that encourage or make crime more likely at off-campus facilities d. A and C c. Be alert to, identify, and report specific situations that encourage or make crime more likely at off-campus facilities The two types of off-campus facilities 1. Ancillary services and support units 2. Facilities with security sensitive areas Departments that provide clinical support are called: Ancillary services Departments that provide non-clinical support are called: Support units Types of ancillary and support units (7): HR, Payroll, Admin/executive offices, laundry, logistics, daycares, hospice Types of security sensitive facilities located off-campus (8): Central IT/IS, Patient records, abortion, labs/research, home healthcare/hospice, outreach home care, clinics, pharmacies Which area poses one of the greatest risks of crime to staff and visitors? a. Main enterance b. Parking areas c. ER room d. HR office b. Parking areas The National Crime Victimization Survey indicates that violent and property crime rates have _________ since 1995. a. Increased drastically b. Decreased significantly c. Increased slightly d. Remained the same b. Decreased significantly In 2004, _________ million incidents of violent and property crimes were been recorded. a. 15 b. 24 c. 30 d. 41 b. 24 Between 1995 and 2010, hospital and healthcare facilities experienced ______ assaults, rapes, or homicides / _____ occurring since 2007. a. 172 / 50 b. 265 / 110 c. 295 / 75 d. 325 / 200 b. 265 / 110 The US Department of Labor reports that nearly _______ million American workers report having been victims of workplace violence each year. a. 1 b. 2 c. 3 d. 4 b. 2 In 1996 what organization introduced "Healthcare Guidelines for Preventing Workplace Violence for Healthcare and Social Service Workers? a. DHS b. NFPA c. TJC d. OSHA d. OSHA The five elements of a workplace violence prevention program: 1. Management commitment & employee involvement 2. Detailed worksite analysis 3. Hazard prevention & control process 4. Safety & health training 5. Proper recordkeeping & program evaluation What is critical for the success of the workplace violence prevention program? a. Worksite analysis, proper documentation, recordkeeping b. Proper documentation, recordkeeping, annual program evaluation c. Proper documentation, annual program evaluation, safety & health training d. Worksite analysis, Hazard prevention, annual program evaluation b. Proper documentation, recordkeeping, annual program evaluation Sentinel Event Alert Issue 54: Preventing Workplace Violence in the Healthcare Setting. By The Joint Commission, deals specifically with assaults, rape, and homicide and suggests healthcare institutions take actions to prevent workplace violence. Environment of Care Standards by the Joint Commission - requires healthcare facilities to address and maintain a written plan describing how an institution provides for the security of patients, staff, and visitors. ASIS International notes three ways to minimize risks for workplace violence: 1. Workplace design 2. Employee training 3. Policies, practices, and procedures A forensic patient's criminal record should be disclosed to whom? a. All employees b. Kept confidential c. All employees and patients d. Security personnel only b. Kept confidential What organization provides training and education on preventing infant abduction? a. The Joint Commission b. Federal Emergency Management Agency c. National Fire Protection Associaton d. National Center for Missing and Exploited Children d. National Center for Missing and Exploited Children Who should talk to the media about VIPs in your facility? a. The security manager b. Public relations or administrative personnel c. The VIP's nurse d. The admissions clerk b. Public relations or administrative personnel