Healthcare Security Officer Training: Latest Exam Q&A (2023/2024), Exams of Nursing

Download Healthcare Security Officer Training: Latest Exam Q&A (2023/2024) and more Exams Nursing in PDF only on Docsity! IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Which of the following is NOT one of the classifications of healthcare organizations? A. Proprietary or for-profit B. Not for-profit C. Government-supported D. Individual healthcare - correct answer ✅D. INDIVIDUAL HEALTHCARE is NOT one of the classifications of healthcare organizations. Which of the following is NOT a risk issue for healthcare? A. Drugs are used and stored in the facility B. Mostly female staff C. High percentage of technical and professional staff D. Publicly accessible and many doors must remain open - correct answer ✅C. HIGH PERCENTAGE OF TECHNICAL AND PROFESSIONAL STAFF is NOT a risk issue for healthcare. Which of the following is usually at the top of the organizational chart? A. Board of directors B. Department leaders C. Assistant Administrators IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) D. Vice Presidents - correct answer ✅A. BOARD OF DIRECTORS is usually at the top of the organizational chart. Which of the following statements best describes employees? A. Medical staff contracted by the facility B. All staff directly employed by the facility C. Volunteers who donate their time D. Contracted persons - correct answer ✅B. ALL STAFF EMPLOYED DIRECTLY BY THE FACILITY best describes employees. Security uses senior management's endorsement to build what kind of a program? A. Strong and effective B. A program that works in a small part of the facility C. Generally effective D. Strong and simple - correct answer ✅A. Security uses senior management's endorsement to build a STRONG AND EFFECTIVE program. How should friendships and inter-personal relationships between security officers and staff members from other departments be treated? IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) B. Vendors typically drive large vehicles that can conceal large amounts of stolen property or contraband. C. Competing vendors may clash at a facility D. Vendors may be bringing in high-demand products that could be targeted for theft. - correct answer ✅A. Vendors are potentially a high security risk to a healthcare facility because VENDORS OFTEN HAVE ACCESS TO SENSITIVE AREAS YET STAFF OF THE HEALTHCARE ORGANIZATION MAY KNOW VERY LITTLE ABOUT VENDORS' BACKGROUNDS. In the patient- and family-centered care philosophy, who determines which individuals are part of the patient's family? A. Patient's parents or legal guardians B. Nursing staff C. Attending physician D. The patient, provided he or she is developmentally mature and competent to do so. - correct answer ✅D. In the patient- and family-centered IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) care philosophy, THE PATIENT, determines which individuals are part of the patient's family, PROVIDED HE OR SHE IS DEVELOPMENTALLY MATURE AND COMPETENT TO DO SO. Which of the following is NOT an example of an external customer? A. Patients B. Vendors C. Employees D. Regulatory agencies - correct answer ✅C. EMPLOYEES is not an example of an external customer. Which of the following does NOT help the security uniform communicate an appropriate message to the public? A. Clean uniform B. Wearing the uniform shirt outside of the trousers C. Well-cared for uniform D. Shined footwear - correct answer ✅B. WEARING THE UNIFORM SHIRT OUTSIDE OF THE TROUSERS does NOT help the security uniform communicate an appropriate message to the public. IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Which of the following is NOT an example of undesirable behavior and demeanor in a security officer? A. Bad attitude B. Dishonesty C. Impoliteness D. Confidence - correct answer ✅D. CONFIDENCE is NOT an example of an undesirable behavior and demeanor in a security officer. What is the relationship between employees and management sometimes called? A. Employee relations B. Confidentiality C. Family Interaction D. Tense conversation - correct answer ✅A. The relationship between employees and management is sometimes called EMPLOYEE RELATIONS. Which of the following may union members NOT do during picketing? IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Which of the following is the definition of a customer? A. External paying customer B. Internal customer C. Non-paying external customer D. Anyone with whom you interact - correct answer ✅D. A customer is defined as ANYONE WITH WHOM YOU INTERACT. Which of the following is NOT a common technique to use when providing good customer service? A. Acknowledge the customer's needs B. Use inappropriate body language C. Provide alternatives D. Say thank you - correct answer ✅B. USING INAPPROPRIATE BODY LANGUAGE is NOT a common technique to use when providing good customer service. Which of the following is NOT a true statement? IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) A. Team building encourages employee involvement in planning, problem solving, and decision making within the organization. B. Team building promotes a better understanding of decisions. C. Team building rarely contributes to support for ownership of decisions, processes, and changes D. Active participation on teams can engage employees - correct answer ✅C. Team building rarely contributes to support for ownership of decisions, processes, and changes is NOT a true statement. Which of the following is NOT an ongoing, or functional, work team? A. A project team B. A natural team C. A management team D. A process improvement team - correct answer ✅A. A PROJECT TEAM is NOT an ongoing, or functional, work team? IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) To be successful, teams need which of the following? A. Access to resources B. Clearly defined boundaries C. Access to people who know D. Clearly defined purposes and goals E. All of the above - correct answer ✅E. ALL OF THE ABOVE, To be successful teams need access to resources, clearly defined boundaries, access to people who know and clearly defined purposes and goals. Which of the following is NOT a stage of team development? A. Forming B. Ending C. Norming D. Storming - correct answer ✅B.ENDING is Not a state of team development. Failure of teams can usually be attributed to what? IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Which of the following is an example of something you should do while patrolling? A. Let employees know you are in the area B. Get careless C. Be a hero unnecessarily D. Get separated from your equipment - correct answer ✅A. LETTING EMPLOYEES KNOW THAT YOU ARE IN THE AREA is an example of something you should do while patrolling. Security Officers must interact in a professional manner with which group of people? A. Patients B. Visitors C. Employees D. Physicians E. All of the above - correct answer ✅E. ALL OF THE ABOVE: Security Officers must interact in a professional manner with PATIENTS, VISITORS, EMPLOYEES, and PHYSICIANS. IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Which trait or skill is NOT desirable for a security officer to possess? A. Strong communications skills B. Compassion C. Ability to speak loudly D. Ability to express care and understanding. - correct answer ✅C. The ABILITY TO SPEAK LOUDLY is NOT a desirable trait or skill for a security officer to possess. In which way is a security officer likely to interact with a patient? A. Picking up or returning a patients valuables B. Investigating lost or stolen property C. Providing directions D. Helping resolve domestic disputes occurring at the facility E. All of the above - correct answer ✅E. ALL OF THE ABOVE: A security officer is likely to interact with a patient PICKING UP OR RETURNING A PATIENT'S VALUABLES, INVESTIGATING LOST OR STOLEN PROPERTY, PROVIDING DIRECTIONS, and HELPING RESOLVE DOMESTIC DISPUTES OCCURRING AT THE FACILITY. IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Which is the most common location where missing patients are found? A. Hiding under their bed B. In the cafeteria or near an entrance C. In the gift shop D. Looking for the morgue - correct answer ✅B. IN THE CAFETERIA OR NEAR AN ENTRANCE is the most common location where missing patients are found. Which of the following should a security officer NOT do when interacting with a visitor? A. Be aware of the visitor's emotional state B. Use sarcasm C. Treat the visitor with respect D. Show empathy - correct answer ✅B. A security officer should NOT USE SARCASM when interacting with a visitor. Which accreditation body mandates the provision of a secure healthcare environment? A. The Joint Commission (TJC) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Which of the following is a professional attribute? A. Image B. Posture C. Attitude D. Initiative E. All of the above - correct answer ✅E. ALL OF THE ABOVE: IMAGE, POSTUIRE, ATTITUDE, AND INITIATIVE are all professional attributes. The self-disciplined officer does NOT do which of the following? A. Take an interest in the job B. Look for ways to improve safety C. Call a routine duty a waste of time D. Look for ways to improve recommended procedures - correct answer ✅C. The self-disciplined officer does NOT CALL A ROUTINE DUTY A WASTE OF TIME. Non-verbal communication accounts for what percentage of communication? IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) A. 57 percent B. 49 percent C. 89 percent D. 94 percent - correct answer ✅D. Non-verbal communication accounts for 94 percent of communication. Which organization developed a code of ethics for healthcare security? A. International Association for Healthcare Safety and Security (IAHSS) B. National Fire Protection Agency (NFPA) C. Federal Emergency Management Agency (FEMA) D. Department of Public Health (DPH) - correct answer ✅A. INTERNATIONAL ASSOCIATION FOR HEALTHCAE SAFETY AND SECURITY (IAHSS) developed a code of ethics for healthcare security. Which of the following is NOT an IAHSS training course? A. Basic certification for healthcare security officer B. Advanced certification for healthcare security officer C. Supervisory certification for healthcare security personnel IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) D. Cardiopulmonary resuscitation (CPR) - correct answer ✅D. CARDIOPULMINARY RESUSCITATION (CPR) is NOT an IAHSS training course. When speaking with a patient, visitor, or staff member, you should always be mindful of what characteristics of your speech? A. Timing, velocity, and character B. Tenor, vibration, and cannon C. Tone, volume, and cadence D. Tempo, variation, and candor - correct answer ✅C. When speaking with a patient, visitor, or staff member, you should always be mindful of these characteristics of speech: TONE, VOLUME AND CADENCE. What is the key factor in tactical deployment? A. Availability of other officers B. Waiting for supervisor C. Control of distance D. Time - correct answer ✅C. CONTROL OF DISTANCE is the key factor in tactical deployment. IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) D. Four - correct answer ✅C. All investigations seek answers to SIX fundamental questions: WHO, WHAT, WHEN, WHERE, HOW, and WHY Which of the following is NOT one of the security officer's cardinal responsibilities regarding conducting an interview? A. Impartiality B. Impatience C. Sensitivity D. Confidentiality - correct answer ✅B. IMPATIENCE is NOT one of the security officer's cardinal responsibilities regarding conducting an interview. Which of the following types of questions should NOT be used in an interview? A. Leading B. Open ended C. Includes an opinion D. Specific - correct answer ✅A. LEADING questions should NOT be used in an interview. IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Which governing body's legal statute governs whether an interview may be tape-recorded? A. Federal B. City C. Town D. State - correct answer ✅D. The STATE legal statute governs whether an interview may be taped-recorded. Which of the following is NOT a reason that management would close an investigation> A. Event has been resolved B. All leads have been exhausted C. The property was recovered D. The situation was corrected - correct answer ✅B. ALL LEADS HAVE BEEN EXHAUSTED is NOT a reason that management would close an investigation. A good report writer has a balanced blend of which of these? A. Awareness, skills, know-how IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) B. Opinions, skills, knowledge C. Outlook, skills, knowledge D. Attitude, skills, knowledge - correct answer ✅D. A good report writer has a balanced blend of ATTITUDE, SKILLS, and KNOWLEDGE. Which of the following is NOT one of the basic steps in report writing? A. Gather information B. Record information C. Write the report D. Examine the report - correct answer ✅D. EXAMINE THE REPORT is NOT one of the basic steps in report writing. Gather the information Record the information Organize the information Write the report EVALUATE the report IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) The general rule for keeping records is how long? A. At least five to seven years B. Permanently C. At least ten years D. At least three to five years - correct answer ✅A. The general rule for keeping records is AT LEAST FIVE TO SEVEN YEARS. Which external groups should NOT be provided a copy of a security incident report? A. Insurance companies B. Corporate attorney C. Law enforcement D. Newspapers - correct answer ✅D. NEWSPAPERS should NOT be provided a copy of a security incident report. Which of these departments in the healthcare organization does NOT commonly use security reports? IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) A. Administration B. Human resources C. Public relations D. Nutrition services - correct answer ✅D. The NUTRITION SERVICES department in the healthcare organization does NOT commonly use security reports. Which of the following is an example of a tort committed by a security officer that may result in civil litigation and liability? A. Excessive use of force B. False arrest C. Malicious prosecution D. All of the above - correct answer ✅D. ALL OF THE ABOVE A warrant is issued by whom? A. A law enforcement officer B. A judicial officer C. A prosecutor IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) D. A defense attorney - correct answer ✅B. A warrant is issued by A JUDICIAL OFFICER. What is a misdemeanor? A. A crime punishable by imprisonment for more than a year. B. A violation of the municipal code C. Any Offense other than a felony D. A violation of the state's penal code - correct answer ✅B. A misdemeanor is ANY OFFENSE OTHER THAN A FELONY. In criminal law how must guilt be determined? A. Beyond a reasonable doubt B. By the preponderance of evidence C. By that degree of proof which is more probable than not D. By the prosecutor - correct answer ✅A. In criminal law guilt must be determined BEYOND A REASONABLE DOUBT. In any trial, who is the trier of law? IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) B. Video surveillance should be functional at all times C. Dummy cameras are accepted methods of surveillance D. Video surveillance should be monitored if possible - correct answer ✅C. DUMMY CAMERAS ARE ACCEPTED METHODS OF SURVEILLANCE is NOT true about video surveillance. The average length of a patient stay in an acute-care hospital is how long? A. 25 to 30 days B. 3 to 6 days C. 10 to 12 days D. 15 to 20 days - correct answer ✅B. The average length of a patient stay in an acute-care hospital is 3 TO 6 DAYS. Which type of unit takes a patient who no longer requires specific medical treatment on an inpatient basis but cannot be returned home? A. Transition unit B. Intensive care unit C. Medical-surgical unit IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) D. Step-down unit - correct answer ✅A. TRANSITION UNIT takes a patient who no longer requires specific medical treatment on an inpatient basis but cannot be returned home. The Centers for Medicare and Medicaid Services (CMS) is a division of which of the following? A. The Joint Commission B. OSHA C. US Department of Health and Human Services (HHS) d. long-term ACUTE CARE (ltac) - correct answer ✅C. CMS is a division of HHS. Which of the following are credentialed to admit patients to the hospital? A. Interns B. Attending physicians C. Hospitalists D. Residents - correct answer ✅B. ATTENDING PHYSICIANS are credentialed to admit patients to the hospital. IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Who is the patient's advocate during a hospital stay? A. Physician B. Social Services C. Admitting clerk D. Nurse - correct answer ✅D. The NURSE is the patient's advocate during a hospital stay. Which of the following is NOT a typical function of the business office? A. Registration B. Environmental Services C. Cashier D. Accounts Receivable - correct answer ✅B. ENVIRONMENTAL SERVICES is NOT a typical function of the business office. The act of a patient using someone else's information to fraudulently obtain medical services is called what? A. Medication-seeking patient B. Suspicious activity IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) CONSUMER SIDE OF THE PHARMACY COUNTER defines over-the-counter medications. Which of the following are examples of schedule II substances? A. Heroin, marijuana, methaqualone B. Morphine, cocaine, methadone C. Codeine, Vicodin, OxyContin D. Darvon, Valium, Xanax - correct answer ✅B. MORPHINE, COCAINE and METHADONE are examples of schedule II substances. Which of the following is NOT an example of a drug diversion method? A. Fraudulent prescription B. Falsify a patient's chart C. Keep unused drugs after surgery D. Obtain a prescription from your physician - correct answer ✅D. OBTAIN A PRESCRIPTION FROM YOUR PHYSICIAN is NOT an example of a drug diversion. IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) In which year was the Controlled Substances Act (CSA) enacted? A. 1970 B. 1972 C. 1968 D. 1984 - correct answer ✅A. 1970 is the year the Controlled Substances Act (CSA) was enacted. Which of the following staff may enter the compounding area in a pharmacy? A. Housekeeping aide B. Licensed pharmacist C. Pharmacy secretary D. Pharmacy technician - correct answer ✅B. The compounding area (where drugs are stored and prepared) may only be entered by, or in the presence of, A LICENSED PHARMACIST. Which of these conditions make it difficult to work effectively with behavioral patients? A. Age and ethnicity IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) B. Reputation of the healthcare organization C. Short wait periods D. Drug and alcohol impairment - correct answer ✅D. DRUG AND ALCOHOL IMPAIRMENT make it difficult to work effectively with behavioral patients. The Joint Commission requires that risk assessments be conducted how often? A. Every two years B. Every six months C. Every year D. Monthly - correct answer ✅C. The Joint Commission requires that risk assessments be conducted EVERY YEAR. Which of the following is NOT a type of mental health unit? A. Closed caption B. Open C. Closed IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) D. Security has no role in these areas - correct answer ✅D. SECURITY HAS NO ROLE IN THESE AREAS does NOT describe how security can staff the emergency department or behavioral patient care unit. Why are departments and units that care for infant and pediatric patients of special concern to security officers? A. They are where the most crime happens in a hospital B. Children are kidnapped from hospitals almost every day C. In addition to the heartbreak the family experiences, an abduction brings a swarm of reporters, bad publicity, and law enforcement agencies to the facility D. Infant and pediatric units are the busiest units in every hospital - correct answer ✅C. Departments and units that care for infant and pediatric patients are of special concern to security officers because IN ADDITION TO THE HEARTBREAK THE FAMILY EXPERIENCES, AN ABDUCTION BRINGS A SWARM IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) OF REPORTERS, BAD PUBLICITY, AND LAW ENFORCEMENT AGENCIES TO THE FACILITY. Why is it important for security and clinical staff to understand the typical profile of an abductor? A. So they can help law enforcement put out a description B. To design the facility's security to make it as hard as possible for the typical abductor to kidnap a child C. To convince the facility to hire more security D. So they can use the information to talk to security departments in other healthcare facilities. - correct answer ✅B. It is important for security and clinical staff to understand the typical profile of an abductor TO DESIGN THE FACILITY'S SECURITY TO MAKE IT AS HARD AS POSSIBLE FOR THE TYPICAL ABDUCTOR TO KIDNAP A CHILD. IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Which of the following is a role of the National Center for Missing and Exploited Children (NCMEC)? A. Provide things that healthcare organizations can do to "harden the target" B. Develop a profile of the typical kidnapper C. Provide suggested training for nursing, security and other personnel D. None of the above E. All of the above - correct answer ✅E. ALL OF THE ABOVE Who needs to be trained about the facility's system for protecting children from abduction? A. Mothers, husbands, significant others, and family B. Nursing on affected units C. Security D. All facility employees E. All of the above - correct answer ✅E. ALL OF THE ABOVE When an infant abduction is suspected, what should security's first response be? IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Why is it important that a medical record be kept secure and confidential? A. If released, it may influence a person's ability to obtain credit, gain admission to education institutions, and gain employment B. If released, the spouse may divorce the patient C. If released, the physician may refuse to treat the patient D. It is not important and may be released to anyone. - correct answer ✅A. IF RELEASED, IT MAY INFLUENCE A PERSON'S ABILITY TO OBTAIN CREDIT, GAIN ADMISSION TO EDUCATION INSTITUTIONS, AND GAIN EMPLOYMENT Which statement best describes the ways to secure the medical records department? A. Keep the doors locked IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) B. Require all medical records to be signed out C. Only allow physicians to access the department D. Use on of the following access control systems: - Lock and Key - Combination locks - Badge readers with access cards - Biometrics - correct answer ✅D. USE ONE OF THE FOLLOWING ACCESS CONTROL SYSTEMS:: - Lock and Key - Combination locks - Badge readers with access cards - Biometrics What patient information can be given to the security officer by a clinician? A. Clinicians are never allowed to release any patient information to anyone. B. Only patient information of interest to the security officer IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) C. Only patient information that is critical to the performance of the security officer's duties D. None of the above. - correct answer ✅C. ONLY PATIENT INFORMATION THAT IS CRITICAL TO THE PERFORMANCE OF THE SECURITY OFFICER'S DUTIES can be given to the security officer by a clinician. Which of the following is a HIPPA violation? A. You observe a victim being brought into the emergency department suffering from a gunshot wound. You hear medical staff comments about the victim's condition. You tell the paramedic from the ambulance about the victim's condition. B. You are on duty signing in visitors at the hospital. You have a patient census for reference. You leave to direct a visitor and leave the patient census in plain view for passers-by. IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) D. Housekeeping - correct answer ✅D. HOUSEKEEPING employees are found all over the facility and often unlock all doors to the department they are working in at the time. The security department is considered which type of department? A. Support B. Clinical C. Direct patient care B. Service - correct answer ✅A. The security department is considered a SUPPORT department. Which of the following defines vulnerability? A. The act of being physically wounded B. Something with the potential to be physically wounded or open to attack or damage IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) C. Possibility of loss D. The act of being attacked - correct answer ✅B. Vulnerability is defined as SOMETHING WITH THE POTENTIAL TO BE PHYSICALLY WOUNDED OR OPEN TO ATTACK OR DAMAGE. Which of the following is NOT an important risk measurement tool? A. Security inspections and surveys B. Security patrol and incident reports C. Law enforcement crime statistic reports and analyses D. Irregular patrols by untrained personnel - correct answer ✅D. IRREGULAR PATROLS BY UNTRAINED PERSONNEL is NOT an important risk measurement tool. IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Which of the following is NOT an appropriate response to a disturbance? A. Call for medical, security backup, or local police assistance, if required B. Observe or identify the person(s) causing the disturbance, and provide area and crowd control C. Step up to the people without backup D. Notify your supervisor other appropriate facility personnel per policy - correct answer ✅C. STEP UP TO THE PEOPLE WITHOUT BACKUP is NOT an appropriate response to a disturbance. Which agency issued guidelines for workplace violence? A. The Joint Commission B. OSHA C. NFPA IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) D. Keyless, office, storage, privacy and passage - correct answer ✅C. OFFICE, CLASSROOM, STORAGE, PRIVACY AND PASSAGE describes the basic functions of lock sets. What three components make up the Access Control Triad? A. Identification systems, staff education and training, and badging B. Identification systems, staff education and training, and physical security safeguards C. Staff education and training, video surveillance, and physical security safeguards D. Identification systems, proprietary logo usage, and staff education and training - correct answer ✅B. The three components making up the Access Control Triad are IDENTIFICATION SYSTEMS, STAFF EDUCATION AND TRAINING AND PHYSICAL SECURITY SAFEGUARDS. IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Which of the following greatly improves the effectiveness of an access control system? A. Signage B. Magnetic locks C. Magnetic swipe cards D. Fences - correct answer ✅A. SIGNAGE greatly improves the effectiveness of an access control system. What is the number one factor in determining if the security force should be armed with firearms? A. A needs assessment B. The type of weapon C. Which state your facility is in D. How large a staff in the security force - correct answer ✅A. A NEEDS ASSESSMENT is the number one factor in determining if the security force should be armed with firearms. What is the most important piece of equipment a security officer carries? A. Handcuffs IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) B. Baton C. Two-way radio D. Keys - correct answer ✅C. The TWO-WAY RADIO is the most important piece of equipment a security officer carries. What two things should be used regardless of the type of vehicle patrol used? A. Helmets and preventative maintenance B. Preventative maintenance program and shift-by-shift inspections C. Supervisor inspections and helmets D. Battery maintenance and inspections - correct answer ✅B. PREVENTATIVE MAINTENANCE PROGRAM AND SHIFT-BY-SHIFT INSPECTIONS should be used regardless of the type of vehicle patrol used. Which of the following is the traditional style of uniform? A. Business casual B. Polo Shirt and slacks C. Suits IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) B. No photocopying of information C. Preventative education D. Not using credit cards - correct answer ✅C. PREVENTATIVE EDUCATION is the best way to deter identity theft. Medical identity theft, in which a criminal uses another's identity to receive medical treatment can result in what? A. Medical costs charged to the identity theft victim, who did not receive the treatment B. Potential insurance issues for the person whose personal information was used C. A potentially dangerous situation by creation of a "stealth" patient with conflicting information D. All of the above - correct answer ✅D. ALL OF THE ABOVE IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) When incidents expand, authority for performance of these functions may need to be delegated: Operations, Planning, Logistics, Finance/Administration. What are the personnel who perform these four management functions called? A. Deputy Staff B. Director Staff C. Command Staff D. General Staff - correct answer ✅D. GENERAL STAFF = Operations, Planning, Logistics and Finance/Administration Depending on the size and type of the incident or event, the Incident Commander may need to designate personnel to provide information, safety and liaison services for the entire organization. What are these people called? A. Deputy Staff B. Director Staff C. Command Staff D. General Staff - correct answer ✅C. COMMAND STAFF = Information, Safety and Liaison IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Which position is the only one always staffed in Incident Command System applications? A. Operations Section Chief B. Incident Commander C. Information Officer D. Branch Director - correct answer ✅B. The INCIDENT COMMANDER is the only position always staffed in Incident Command System applications. In an Incident Command System, which General Staff position conducts tactical operations, develops the tactical objectives and organization and directs all tactical resources? A. Finance/Administration B. Logistics C. Operations D. Planning - correct answer ✅C. On the General Staff in the Incident Command System, OPERATIONS conducts tactical operations, develops the tactical objectives and organization and directs all tactical resources. IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) D. How long they are expected to maintain their function - correct answer ✅D. The Job Action Sheet does NOT tell responding personnel HOW LONG THEY ARE EXPECTED TO MAINTAIN THEIR FUNCTION. There are several external organizations that healthcare institutions collaborate with to maintain a safe environment. What is the common mission among them? A. Provide training to healthcare employees B. Continuously promote, improve and assure health and safety C. Conduct a proactive risk assessment twice a year D. Regulate MRI safety - correct answer ✅B. The common mission among TJC, OSHA and CDC is to CONTINUOUSLY PROMOTE, IMPROVE AND ASSURE HEALTH AND SAFETY. Identify the objective of the Safety Management program. A. To improve organizational performance B. To minimize accidents and injuries C. To reduce or control costs for Workers' Compensation D. To assist in compliance documentation IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) E. All of the above - correct answer ✅E. ALL OF THE ABOVE Standard precautions are a set of precautions called for by the US Centers for Disease Control and Prevention to minimize the risk of infection. Which of the following is NOT covered under standard precautions? A. Blood and body fluids B. Secretions C. Non-intact skin D. Mucous membranes E. Sweat - correct answer ✅E. SWEAT is NOT covered under standard precautions. What is the most important concept to remember in MRI safety? A. The magnet is always on. It is never off. It is always a magnet B. The MRI uses radio frequencies C. Security should never enter Zone I D. A controlled quench can be performed by the technologist. - correct answer ✅A. THE MAGNET IS ALWAYS ON. IT IS NEVER OFF. IT IS ALWAYS A MAGNET is the most important concept to remember in MRI safety. IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) What does the acronym ROARR stand for? A. Remember, Observe, Act, Record, and React B. Report, observe, anticipate, react or recommend C. Retreat, order, alert, remember or record D. None of the above - correct answer ✅A. The acronym ROARR stands for: REPORT, OBSERVE, ANTICIPATE, REACT OR RECOMMEND. Report what you Observed - Anticipate impact on the facility React to the situation, or Recommend a solution The fourth stage of fire - after the incipient stage, smoldering stage and flame stage - is what? A. Heat stage B. Extinguished stage C. Burning stage IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) C. Most successful way of inflicting damage D. Affects the least people - correct answer ✅D. AFFECTS THE LEAST PEOPLE is NOT a reason terrorists use suicide bombers. Which of the following prohibits the unlawful us of force and violence against persons or property to intimidate or coerce a government? A. US Code of Federal Regulations B. OSHA C. TJC D. USDHS - correct answer ✅A. US CODE OF FEDERAL REGULATIONS prohibits the unlawful use of force and violence against persons or property to intimidate or coerce a government. Where can terrorism occur in the world? A. Only in the Middle East B. Only Third World countries C. Anywhere in the world D. Only in the US - correct answer ✅C. Terrorism can occur ANYWHERE IN THE WORLD. IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Which of the following is NOT one of the seven signs of terrorism? A. Surveillance B. Communication C. Suspicious questioning D. Acquiring supplies and assets - correct answer ✅B. COMMUNICATION is NOT one of the seven signs of terrorism. Which is the best method to control a bomb threat? A. Wait for the threat to come in and see what happens B. Call the public health department to handle C. Relax because it is probably a hoax D. Prepare before the threat is received - correct answer ✅D. PREPARE BEFORE THE THREAT IS RECEIVED is the best method to control a bomb threat. Which of the following categories is NOT part of a bomb threat plan? A. Establishing authority IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) B. Search for the bomb C. Pretension D. Receiving the threat - correct answer ✅C. PRETENSION is NOT part of a bomb threat plan. What is the most common method of delivery of a bomb threat? A. Called in to the media B. By telephone at the facility C. By email at the facility D. Delivered in person to the facility - correct answer ✅B. The most common method of delivery of a bomb threat is BY TELEPHONE AT THE FACILITY. Which of the following is NOT a question on the Telephone Bomb Threat Checklist? A. What does the bomb look like B. Where is the bomb C. What is your name IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Which of these does The Joint Commission deem a critical area of the emergency management plan? A. Communications B. Food C. Mortuary services D. Decontamination - correct answer ✅A. The Joint Commission deems COMMUNICATIONS to be a critical area of the emergency management plan. Which of these are required in exercising the organization's emergency management plan? A. Monthly testing B. Two exercises yearly C. An exercise with actual patients D. An exercise using a medical evacuation helicopter - correct answer ✅B. TWO EXERCISES YEARLY are required in exercising the organization's emergency management plan. Which of these is an operational function of security officers during emergency situations? IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) A. Patient treatment B. Crowd Control C. Spokesperson to the media D. Initiation of facility evacuation - correct answer ✅B. CROWD CONTROL is an operational function of Security Officers during emergency situations. What are the two key elements in civil disturbance planning? A. Planning and preparation B. Planning and response C. Preparation and response D. Preparation and documentation. - correct answer ✅B. PLANNING AND RESPONSE are the two key elements in civil disturbance planning. Which of the following is NOT a valid assumption when developing a plan for response to a civil disturbance? A. Availability of adequate staffing may be affected IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) B. Planning and coordination will be an ongoing activity C. Outside services such as transportation and deliveries will not be affected D. Needed response by police and fire may be delayed - correct answer ✅C. OUTSIDE SERVICES SUCH AS TRANSPORTATION AND DELIVERIES WILL NOT BE AFFECTED is NOT a valid assumption when developing a plan for response to a civil disturbance. Who should handle any demonstrator action on public sidewalks and streets? A. Administration B. Security C. Facility personnel D. Local law enforcement - correct answer ✅D. LOCAL LAW ENFORCEMENT should handle any demonstrator action on public sidewalks and streets. During a disturbance, which of these is a critical action to be taken by the facility? IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) D. Employee surveys, independent reviewers, engineering input - correct answer ✅A. The development of a workplace violence program should include these measurable indicators: EMPLOYEE SURVEYS, PRIOR INCIDENTS, AND INDEPENDENT REVIEWERS A protection order is designed to do what? A. Provide a legal mechanism to enforce no contact between victim and assailant B. Begin the process of reconciliation between victim and assailant C. Protect the physical well-being of the victim D. All of the above E. Both A and C - correct answer ✅A. A protection order is designed to PROVIDE A LEGAL MECHANISM TO ENFORCE NO CONTACT BETWEEN VICTIM AND ASSAILANT. IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Hostage situations have which of the following characteristics? A. Events with no predictable chronology B. People being held against their will C. Release contingent on demands D. All of the above - correct answer ✅D. ALL OF THE ABOVE Which of the following best describe de-escalation techniques? A. Do not provide limits B. Do not spend time listening to the individual C. Use listening skills and respond in a way that shows empathy D. Both A and B - correct answer ✅C. USE LISTENING SKILLS AND RESPOND IN A WAY THAT SHOWS EMPATHY best describe de-escalation techniques. IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Which of the following is NOT a misdemeanor? A. Simple assault B. Trespass C. Burglary D. Vandalism - correct answer ✅C. BURGLARY is NOT a misdemeanor. What is the Constitutional foundation or grounds for most arrests and searches and seizures? A. Probable Cause B. Reasonable suspicion C. Search and seizure D. Stop and frisk - correct answer ✅A. PROBABLE CAUSE is the Constitutional foundation or grounds for most arrests and searches and seizures. Which of the following is the definition of an interview? A. Questioning a party whom the officer suspects of criminal involvement IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) D. 0 - correct answer ✅D. There are ZERO federal laws to regulate private security. Why are security cameras NOT allowed to be placed in a locker room? A. Hard to install without being seen B. No probable cause C. Invasion of privacy D. Must search the area first - correct answer ✅C. INVASION OF PRIVACY explains why security cameras are NOT allowed to be placed in a locker room. Which of the following is a physical environment consideration, as defined by The Joint Commission? A. Staffing competency B. Medical records C. Life safety D. Patient privacy - correct answer ✅C, LIFE SAFETY is a physical environment consideration as defined by The Joint Commission. IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) Which standard of the OSHA directly affects healthcare? A. Hearing protection B. Hazard communications C. Electrical safety D. Fire safety - correct answer ✅B. HAZARD COMMUNICATIONS is the standard of the OSHA that directly affects healthcare. An MSDS is what? A. A Material Safety Definition Sheet B. A Material Situation Definition Sheet C. A Material Safety Data Sheet D. A Material System Data Sheet - correct answer ✅C. An MSDS is a MATERIAL SAFETY DATA SHEET. Which agency publishes the Life Safety Code? A. OSHA B. TJC C. EPA IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024) D. National Fire Protection Association (NFPA). - correct answer ✅D. The NATIONAL FIRE PROTECTION ASSOCIATION (NFPA) publishes the Life Safety Code. Which of the following is NOT a recommended method of building a good relationship with law enforcement? A. Demonstrating a professional approach B. Allowing entry into a crime scene C. Preparing complete and accurate documentation D. Offering assistance whenever feasible - correct answer ✅B. ALLOWING ENTRY INTO A CRIME SCENE is NOT a recommended method of building a good relationship with law enforcement. Which of the following is NOT an example of a way law enforcement can help healthcare security personnel? A. Information exchange B. Crime prevention C. Response to requests for assistance IAHSS BASIC TRAINING FOR HEALTHCARE SECURITY OFFICERS Exam (Questions and Answers Latest 2023/2024)