In addition to ensuring solid training in 4 skills of listening, speaking, reading, Summaries of English Language

Download In addition to ensuring solid training in 4 skills of listening, speaking, reading and more Summaries English Language in PDF only on Docsity! MINISTRY OF EDUCATION AND TRAINING GIA DINH UNIVERSITY FACULTY OF SOCIAL SCIENCES & FOREIGN LANGUAGES INTERNSHIP REPORT NAME OF INTERNSHIP REPORT Instructor: Student: Student core: Class: School year: 1 Ho Chi Minh City, January 20th, 2022 MINISTRY OF EDUCATION AND TRAINING GIA DINH UNIVERSITY FACULTY OF SOCIAL SCIENCES & FOREIGN LANGUAGES INTERNSHIP REPORT NAME OF INTERNSHIP REPORT Instructor: Student: Student code: Class: School year: Ho Chi Minh City, January 20th, 2022 2 5 INSTRUCTOR ASSESSMENT 1. Student’s attitudes and behaviours during the internship: ................................................................................................................... ................................................................................................................... ................................................................................................................... 2. Expert knowledge: ................................................................................................................... .................................................................................................................... . ................................................................................................................... 3. Realistic awareness: ................................................................................................................... .................................................................................................................... . ................................................................................................................... 4.Other assessments: …………………………………………………………………………. ................................................................................................................... ................................................................................................................... 5.Overall assessments of the internship result: ……………………………………………………………………… ................................................................................................................... ................................................................................................................... Ho Chi Minh City, January 20th, 2022 Confirmation of Instructor TABLE OF CONTENT 6 TABLE OF CONTENT A. INTRODUCTION: 1. Reason for choosing the report 2. Objectives of the study: 3. Scope and object of the study B. CONTENT Chapter I: Theoretical basis. 1.1. What is business? 1.2. Definition and significance of labor export and study abroad 1.3. Definition and role of study abroad and labor export consulting company 1.4. Customer classification 1.5. Some factors influencing attracting customers 1.6. The situation of study abroad and labor export in Vietnam Chapter II: The overview of internship company 1. Establishment and Development 1.1. Introduction 1.2. Business fields 1.3. Customer services 1.4. Mission and Vision 1.5. Important landmarks 1.6. Core Values 1.7. Logo – Slogan 2. Obligations and Rights 3. Organizational structure 4. Leader’s obligations and rights of department Chapter III: Current situation of the internship company 1. Company situation 7 1.1 What is business? * According to the Investopedia website a business can be described as an organization or enterprising entity that engages in professional, commercial, or industrial activities. There can be different types of businesses depending on various factors. Some are for-profit, while some are non-profit. Similarly, their ownership also makes them different from each other. For instance, there are sole proprietorships, partnerships, corporations, and more. Business is also the efforts and activities of a person who is producing goods or offering services with the intent to sell them for profit 1.4.1.Definition and significance of labor export - Definition: Labor export, also know as labor migration is described by Leah Kahuden (2020) as people moving from one country to another in search of employment or job opportunuties. - Significance: Labor export holds significant importance as it can help alleviate unemployment in the sending country, contribute to economic growth through remittances, enable skill development and knowledge transfer, address labor shortages in receiving countries, foster cultural exchange, and strengthen diplomatic ties between nations. 1.2.2. Definition and significance of study abroad - The definition of "study abroad" is expounded as an opportunity to pursue an educational program in a foreign country, with some individuals participating in such programs to improve their foreign language skills and ability to work productively with other cultures (Jack, 2022). - The significance of studying abroad is the opportunity to pursue an educational program in a foreign country. It helps to develop foreign language skills and enhance the ability to work effectively with different cultures. Additionally, 10 studying abroad expands knowledge, provides new life experiences, and fosters the establishment of a diverse international network. 1.3. DN va Vai tro cua cong ty tu van du hoc va xkld 1.3.1. A study abroad and overseas employment consulting company is a business that provides both advisory and support services to individuals interested in studying abroad and seeking job opportunities in foreign countries. 1.3.2. The roles of a study abroad and labor export consulting company are as follows: + Study abroad consulting: Offering information, guidance, and advice to students and learners about educational programs at universities and vocational schools abroad. They assist students in selecting suitable programs, countries, and schools, and provide support for visa applications, enrollment procedures, and other related matters. + Overseas employment consulting: Assisting individuals in finding job opportunities in various countries, meeting labor demands in fields such as agriculture, construction, services, industry, and healthcare. These companies aid in job searches, processing overseas employment procedures, visas, and related legal issues. 1.4.Customer classification • Classification based on objectives: Identify specific target groups, such as students interested in studying abroad, individuals seeking overseas job opportunities, or employers looking for foreign workers. • Classification based on behavior: Recognize behavioral patterns that customers may exhibit, such as online information search, service registrations, or engagement with the company's content. • Classification based on age and nationality: Consider differences between age groups and nationalities in terms of approaching and interacting with the company. 11 • Classification based on needs and benefits: Understand unique needs and benefits of each customer group to optimize attraction strategies. 1.5. Some factors influencing attracting customers As per the findings in the Journal of International Technology and Information Management (2016), several key factors impacting customer attraction include understanding target marketing, understanding competitive position, differentiate yourself, understanding business, understanding brand, data collection on customers, and four P’s of marketing. - Understanding the target market: Grasping information about potential customer groups and their needs is essential in shaping effective marketing strategies. - Understanding the competitive position: Researching competitors in the industry to identify strengths and weaknesses, thereby building unique methods to compete. - Creating differentiation: Defining distinctive features and unique value that the business can provide to attract customer interest. - Understanding business operations: Ensuring a clear understanding of the company's processes, services, and products to provide accurate and reliable information to customers. - Understanding the brand: Establishing and developing a strong brand helps build trust and positive recognition from customers. - Collecting customer data: Utilizing customer data to gain deeper insights into their preferences, evaluating the effectiveness of marketing campaigns, and optimizing marketing strategies. 12 Chapter II: The overview of internship company 1. Establishment and Development 1.1. Introduction Thanh Giang Conincon is one of the leading reputable Education and Labor Export Consulting Groups in Vietnam, established since 2011 with many years of experience in providing Education and Labor Export Advisory services. Thanh Giang has established partnerships with over 300 prestigious universities and colleges in various countries around the world, such as South Korea, Japan, the United Kingdom, Australia, the United States, Canada, Taiwan, China, and other countries. Company name : THANH GIANG CONSTRUCTION INVESTMENT CONSULTANT AND TRADING JOINT STOCK COMPANY Abbreviation: Thanh Giang Conincon., JSC Established date: 30/9/2011 Tax code: 0105539504 Chairman of the board: Nguyen Van Mau Head office: 30/46 Hưng Thịnh, X2A, Yên Sở, Hoàng Mai, Hà Nội 15 Branches: Nghe An, Hue, Ho Chi Minh, Bac Giang, Bac Ninh, Hai Duong, Ha Nam, Ha Tinh, Da Nang, Dong Nai Phone number: 024 6680 1552 HOTLINE: 091 858 2233 Email: duhoc.thanhgiang.com.vn@gmail.com Website: https://thanhgiangconincon.com Fanpage: https://www.facebook.com/duhoc.thanhgiang.com.vn/ 1.2. Business fields Manpower - Labor Export to Japan: The field of labor export is not only about providing job opportunities abroad but also about connecting talents with international labor markets. Thanh Giang Conincon Company specializes in advising and supporting potential candidates in choosing suitable jobs and preparing for new challenges. The company's mission is not only to help individuals fulfill their dreams of working in Japan but also to contribute high-quality human resources to the international market. Study Abroad - Opening International Learning Opportunities: Education and international experiences are the keys to a bright future. Through the Study Abroad service, Thanh Giang Conincon Company provides professional consultation on studying at prestigious universities and colleges in various countries. The company not only helps students find suitable study programs but also supports them in all aspects to confidently explore and develop themselves in the international environment. E-Learning - Flexible Online Learning: With the continuous development of technology, we understand that learning is no longer confined by space and time. The company's E-Learning platform offers the 16 flexibility for everyone to learn through online courses. The company is committed to providing quality knowledge and effective learning solutions to help learners develop skills and knowledge in the most efficient way possible. 1.3. Customer services In a competitive business environment, exceptional customer service is crucial for Thanh Giang Conincon to make a lasting impact and attract a wide range of clients. With a strong dedication to improvement and customer satisfaction, the Customer Service division has forged a unique and impressive interaction network. 1. Personalized Connection: At Thanh Giang Conincon, customer service is not just about providing information, but also about building relationships. Our customer service team is dedicated and attentive, always listening to understand the individual needs, circumstances, and goals of each client. This personalized approach helps establish trust and companionship throughout their study abroad and overseas job placement journeys. 2. Dedication and Expertise: Thanh Giang Conincon's customer service team undergoes comprehensive training in the field of study abroad and overseas job placements. They not only offer detailed information about programs and processes but also provide in-depth advice on potential post-program development. This breadth of knowledge reassures clients and boosts their confidence in making informed decisions. 3. Innovative Problem Solving: Our team at Thanh Giang Conincon constantly seeks ways to enhance the customer experience. Their flexible problem-solving skills and innovative thinking enable them to address challenges effectively and provide optimal solutions for clients. 4. Continuous and Multi-Channel Support: Thanh Giang Conincon utilizes modern technology to ensure easy access to information and support for clients through 17 + Luôn coi trọng sự cải tiếng SÁNG TẠO làm đòn bẩy để phát triển. Thanh Giang luôn đề cao tinh thần học tập và vượt lên để rèn luyện ý chí, trí tuệ của từng thành viên TINH: +Thanh Giang là 1 tập thể tập hợp những con người “phù hợp” TINH HOA nhất trong một đội ngũ làm việc hiệu quả. Cùng nhau tạo lập, xây dựng mái nhà chung để trở thành nơi giúp đỡ thế hệ trẻ Việt Nam thực hiện được những mục tiêu và sư mệnh của cuộc đời. Nhằm xây dựng 1 đất nước Việt Nam phát triển sánh vai với các cường quốc +Thanh Giang luôn tâm niệm: Mỗi một thành viên Thanh Giang là một chiến binh có Tâm, Tầm, Tài, Trí, Trung, Đức để cống hiến, phụng sự tổ quốc TRUNG: Thanh Giang coi trọng sự TRUNG THỰC là yếu tố tien quyết trong mọi công việc và hành động 1.7. Logo – Slogan - Logo: - Slogan: 20 2. Obligations and Rights *Obligations: Building Trust and Client Satisfaction - Accurate Information Provision: Ensuring comprehensive and transparent information about study abroad and labor export programs is offered, enabling clients to understand their choices and opportunities. - Professional Consultation: Ensuring that consulting experts possess an in-depth understanding of processes and legalities related to study abroad and labor export, and are capable of addressing client inquiries. - Dedicated Support: Providing comprehensive support throughout the study abroad and labor export journey, from visa applications to ensuring safety and comfort abroad. - Foundational Knowledge Training: Organizing training programs to equip clients with language skills and industry-specific knowledge, enhancing their adaptability. * Rights: Facilitating Sustainable Development - Client Selection: The company has the right to select clients based on financial capacity and alignment with the company's values. - Transparent Service Fees: The company has the right to charge service fees and must communicate them transparently to clients in advance. - Confidentiality: Safeguarding clients' personal information and not disclosing it to third parties without consent. 3. Organizational structure 21 Director and Vice Director: The leadership team, consisting of the Director and Vice Director, is responsible for strategic direction and oversees the entirety of the company's operations. They drive the execution of goals and established standards, manage finances meticulously, and foster a dynamic and innovative working environment. File Management Department: This department ensures centralized management and secure handling of critical information for clients and labor exports within files. All data is stored securely, and they ensure that information is readily available to support advisory activities and provide the best possible customer service. Admissions Department: With the duty of seeking and gathering information about potential clients and labor exports, this department conducts assessments and advises on study abroad and work opportunities overseas. They play a crucial role in determining the most suitable choices for each individual. Training Department: 22 Director - Mr.Nguyen Van Nghia Vice Director - Mrs.Tran Thuy Van File Management Department Admissions Department Training Department 8. Dung, T. (2022, October 6). Labor export surpasses 2022 target. https://en.baochinhphu.vn/labor-export-surpasses-2022-target- 111221006142347429.htm 25 26 The overview of internship company GIA DINH UNIVERSITY FACULTY OF SCIENCES & FOREIGN LANGUAGES INTERNSHIP DIARY Student’s name: Student code: Major in: Class: Instructor: Internship Company: Company address: WEEK 1: ??? N0 Time (8AM – 5PM) Content of Internship Affirmation of Instructor 1 Day? - Applying CV and having an interview with the company…. - Starting working with my team, I observed their interactions with clients and took notes on their strategies. 27