Interrogations, Conversations, Interviews and Listening Skills: A Comprehensive Guide, Slides of Business Management and Analysis

Download Interrogations, Conversations, Interviews and Listening Skills: A Comprehensive Guide and more Slides Business Management and Analysis in PDF only on Docsity! Sa rN) INTERROGATIONS INTERROGATIONS  QUESTIONS: are used mostly for ‘problem clarification’  Open-ended questions  Closed questions  When to ask open-ended and closed questions 2 docsity.com Listening Skills  Paraphrasing the content  Reflection of feelings  Concreteness  Summarizing 5 docsity.com Types of Interviews  Selection interviews  Performance Evaluation interview  The Personal Problems interview  Handling complaints 6 docsity.com 7 docsity.com