Download MA RMV Procedures Manual: Contact Information and System Access Hours and more Exercises Motor Vehicle Design in PDF only on Docsity! 23 Introduction Introduction 24 Acknowledgments The Massachusetts Association of Insurance Agents (MAIA) is delighted to present this Indepen- dent Agency Registry of Motor Vehicles Procedures Manual. This Manual is the result of hundreds of hours of work on behalf of MAIA’s Registry Committee and Staff; however, it would not be possible without the assistance of Registry personnel too numerous to mention. We offer sincere thanks to the Registry for their support and assistance. Every effort has been made to assure the accuracy of this manual. It should be noted, however, that many Registry procedures continue to change. We at MAIA pledge to continue to work closely with the latest information on Registry procedures and to help the Registry improve ser- vice to the public, the insurance industry, and runners. January 2020 RMV System Access 27 RMV System Access Times The RMV has updated the hours you have access to RMV system (ALARS). The RMV has been asked to prolvie Sunday access for insurance agency users that access the RMV via the VPN (Junos Pulse). Effective immediately, you will be able to access RMV during the Sunday hours listed bleow: RMV System Availability Hours Monday - Friday 6:30 am to 9:30 pm Saturday 6:30 am to 6:15 pm Sunday 9:00 am to 1:00 pm 09/17 RMV Telephone Directory 28 Headquarters - Quincy Mail Address/Administrative Office: 25 Newport Avenue Extension, Quincy, MA 02171-1748 Registrar’s Office (857) 368-8000 All numbers below preceded by (857) 368 - (unless otherwise indicated) Department Phone Number Fax Number Accident Report 8109 0811 Agent Hotline 8080 Auto Theft 8060 0818 Board of Appeals 617-521-7794 Boat Registration/ Environmental Police 617-626-1610 617-626-1630 Cashier License/Registration 8327/8395 0010 CMVI (Hearing/Late Fees) 8280 Court Records 8195 0022 Customer Assistance 8000 0812/0813/0804 Dealer Reassignment Form MUST FAX FORM 617-351-9539 Driver Licensing 8110 0820 Electronic Vehicle Registration (EVR) 8145 0821 Emissions/Inspection 8130 FID Department 0822 Hearings (License) 8300 I Pay Tax 8099 Interlock Dept. (IID) 7180 IRP Department 8120 0824 IS Security 7930 0805 Legal Department 617-973-7203 MDC Parking Ticket 617-626-1418 Mail In Registration 8040 Medical Affairs 8020 0802 Handicap Plates/Placards 8020 Merit Rating Board 8100 0810 RMV Telephone Directory 29 Headquarters - Quincy Mail Address/Administrative Office: 25 Newport Avenue Extension, Quincy, MA 02171-1748 Registrar’s Office (857) 368-8000 All numbers below preceded by (857) 368 - (unless otherwise indicated) Department Phone Number Fax Number RMV General (Phone Center) Numbers • 857-368-8000 (from the 339/617/781/857 MA area codes or from outside of MA) • 800-858-3926 (from all other MA area codes) • 877-768-8833 (for the hearing-impaired) Section 5 8030 Special Plates 8031 0821 Title Department 8050 0827 TTD (Customer Assistance Bureau) 877-768-8833 TDD (Medical Affairs - Washing- ton Street) 617-723-3671 TDD (Merit Rating Board) 0806 Vehicle Inspection (I/M) 8130 0816/0817 RMV Web site http://www.mass.gov/rmv 07/14
