J&K BANK MOBILE BANKING SERVICE, Slides of Communication

Download J&K BANK MOBILE BANKING SERVICE and more Slides Communication in PDF only on Docsity! J&K BANK MOBILE BANKING SERVICE Mobile Banking Registration/Deregistration/Re-registration Form Date : _____________ Application Form No: ________________ (All fields with * are mandatory to be filled.) (To be filled by Office) User ID _______________________ I wish to register/ deregister/re-register for Mobile Banking Service of J&K Bank offered under “J&K Bank Mobile Banking”. I submit the information required for the purpose as under: Title of the Account / Name of the Concern*:_____________________________________________ [Please note that in case of Partnership accounts, the applicant is required to get the authorization mandate from the other partner/s] Name of the applicant*: Mr. /Ms. /Mrs.___________________ _________________ ___________ SURNAME* FIRST NAME* MIDDLE NAME* Mobile No.*: _____________________ 16- Digit Primary Account No.______________________ Branch ___________________________ Mailing Address*:___________________________________________________________________ _________________________________________________________________________________ City*_____________________________ Pin Code* Phone No. _________________ ______ Email Address*: ____________________ @__________ Date of Birth *: _______/ _______/ ___________ Mother's Maiden Name* : __________________ DD MM YYYY Note: In case of joint accounts with ‘Joint’ mode of operation, the applicant is required to obtain the attached mandate from the joint account holder(s). Details of account/s to be linked to Mobile Banking Primary Account User ID: I want to link my account(s) as mentioned below, to my User ID. I confirm that I am the sole account holder or I have the required mandate from the joint account holder(s) to singly operate the accounts. [A maximum of 4 accounts can be linked] Name of the Branch* 16 Digit Account No* Mode of Operation* (tick one) SINGLE JOINT SINGLE JOINT S INGLE JOINT SINGLE JOINT DECLARATION: I affirm, confirm and undertake that I have read and understood the Terms and Conditions for usage of the Mobile Banking Service of J&K Bank and I am aware of Charges Applicable for the Mobile Banking Service, and that I agree on my own behalf, or as the mandate holder on behalf of the joint account holders, and will adhere to all the terms/conditions of opening/ applying/ availing/ maintaining/ operating (as applicable) for usage of the Mobile Banking Service of J&K Bank Limited as may be in force from time to time. I further authorize J&K Bank Limited to debit my Account(s) towards any Charges for Mobile Banking Service. I declare that all the particulars and information given in this application form (and all documents referred or provided therewith) are true, correct, complete and up-to-date in all respects and I, and other joint accountholders have not withheld any information. I understand that certain particulars given by me are required by the operational guidelines governing banking companies. I agree and undertake to provide any further information that J&K Bank /its Group Companies may require. I agree and understand that J&K Bank / Group Companies reserve the right to reject any application without providing any reason. I agree and understand that J&K Bank /its Group Companies reserve the right to retain the application forms, and the documents provided therewith, including photographs, and will not return the same to me. I authorize J&K Bank/ its Group Companies or their agent to make references and enquiries which J&K Bank /its Group Companies consider necessary in respect of or in relation to information in this application/further applications. I agree and hereby authorise J&K Bank/its Group Companies to exchange, share or part with all the information, data or documents relating to my/our application to other J&K Group Companies/ Banks/ Financial Institutions/ Credit Bureaus/ Agencies/ Statutory Bodies/such other persons as J&K Bank /its Group Companies may deem necessary or appropriate as may be required for use or processing of the said information/data by such person/s or furnishing of the processed information/data/products thereof to other Banks/Financial Institutions/credit providers/users registered with such persons and shall not hold J&K Bank / its Group companies liable for use of this information. I agree and understand that I have to complete further applications for specific liability products/services from J&K Bank /its Group Companies, as prescribed from time to time, and that such further applications shall be regarded as an integral part of this application (and vice versa), and that unless otherwise disclosed in such further forms as prescribed, the particulars and information set forth herein as well as the documents referred or provided herewith are true, correct, complete and up-to- date in all respects. I agree and understand that such further applications will require incorporation of the application form number, and/or such details as J&K Bank may prescribe, to facilitate data management Date:_______/_______/____________ DD MM YYYY Place: _________________________ Signature__________________ (Sole/First holder) or any other method decided at the discretion of the Bank which may not be recognized under the IT Act, 2000 for authentication of electronic records and this is acceptable and binding to the Customer and hence the Customer is solely responsible for maintenance of the secrecy and confidentiality of the MPIN without any liability to the Bank. 5. Responsibilities and obligations of the Customer 5.1 The Customer will be responsible for all transactions, including unauthorised /erroneous/ wrong/ incorrect/mistaken/false transactions made through the use of his/ her mobile phone, SIM card and MPIN, regardless of whether such transactions are in fact entered into or authorized by him/ her. The Customer will be responsible for the loss/damage, if any suffered in respect of all such transactions. 5.2 The Customer shall take all possible steps to ensure that the Application and his/her mobile phone are not shared with anyone and shall take immediate action to de-register from Mobile Banking as per procedure laid down in case of misuse/ theft/loss of the mobile phone or SIM card. 5.3 The Customer will use the services offered under the Facility using the MPIN in accordance with the procedure as laid down by the Bank from time to time, including the terms and conditions contained herein. 5.4 The Customer shall keep the USER ID and MPIN confidential and will not disclose these to any other person or will not record them in a way that would compromise the confidentiality of the same or the security of the service. 5.5 It will be the responsibility of the Customer to notify the Bank immediately if he/ she suspect the misuse of the MPIN. He will also immediately initiate the necessary steps to change his MPIN. 5.6 If the mobile phone or SIM is lost, the user must immediately take action to de-register from Mobile Banking at any branch of the primary account enabled for Mobile Banking. 5.7 The Customer accepts that any valid transaction originating from the USER ID and / or registered mobile phone number shall be assumed to have been initiated by the Customer and any transaction authorized by the MPIN is duly and legally authorized by the Customer. 5.8 The Customer shall keep himself/herself updated with regard to any information/ modification relating to the services offered under the Facility which would be publicized on the Bank’s websites and at the branches and would be responsible for taking note of / compliance of such information/ modifications in making use of the Facility. 5.9 The Customer shall be liable for all loss or breach of the Terms and Conditions contained herein or contributed or caused the loss by negligent actions or a failure to advise the Bank within a reasonable time about any unauthorised access in the account. 5.10 The Customer shall be liable and responsible for all legal compliance and adherence of all commercial terms and conditions in respect of the mobile connection/SIM card/mobile phone through which the facility is availed and the Bank does not accept/ acknowledge any responsibility in this regard. 5.11 It is the responsibility of the Customer to notify the Bank, about any change in mode of operation, through a separate communication, making a specific reference to the Mobile Banking availed. It is also the responsibility of the Customer to notify the Bank, any other change in the operation of the account which will otherwise make the account ineligible for the Mobile Banking. Any failure on the part of the Customer to advise the Bank separately shall continue to bind all the account holders, jointly and severally for the transactions through this Facility. 6. Funds Transfer 6.1The Customer shall not use or attempt to use Mobile Banking for funds transfer without sufficient funds in the relative account or without a pre-existing arrangement with J&K Bank for the grant of an overdraft. 6.2J&K Bank will endeavour to effect such funds transfer transactions received through Mobile Banking provided there are sufficient funds available in the Account. J&K Bank shall not be liable for any omission to make all or any of the payments or for late payments due to circumstances beyond the reasonable control of J&K Bank. 7. Fee structure for the Facility: 7.1The facility shall be provided free of any charges. However, the Bank reserves the right to charge the Customer a fee for the use of the services provided under the Facility and change the fee structure at its discretion. Display of such charges on Bank’s websites would serve as sufficient notice and the same is binding on the customer. 8. Accuracy of Information: 8.1 It is the responsibility of the Customer to provide correct information to the Bank through the use of the Facility or any other method. In case of any discrepancy in this information, the Customer understands that the Bank will not be in any way responsible for action taken based on the information. The Bank will endeavour to correct the error promptly wherever possible on a best effort basis, if the customer reports such error in information. 8.2 The Customer understands that the Bank will try, to the best of its ability and effort, to provide accurate information and shall not hold the Bank responsible for any errors or omissions that may occur due to reasons beyond the control of the Bank. 8.3 The Customer accepts that the Bank shall not be responsible for any errors which may occur in spite of the steps taken by the Bank to ensure the accuracy of the information and shall not have any claim against the Bank in an event of any loss/ damage suffered as a consequence of an information provided by the Bank found to be not correct. 9. Communications through Electronic means Documents sent by electronic delivery will contain all the information as it appears in the printed hard copy version as prepared and distributed by the originator, with the possible exception of graphic insertions such as photographs or logotypes. Electronic delivery may be in the form of an electronic mail, an attachment to the electronic mail, or in the form of an available download from the Website. J&K Bank would be deemed to have fulfilled its legal obligation to deliver to the Customer any document if such document is sent via electronic means. Failure to advise J&K Bank of any difficulty in opening a document so delivered within twenty-four (24) hours after delivery shall serve as an affirmation regarding the acceptance of the document. 10. Bank’s Lien J&K Bank shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the Customer’s Primary Account and/ or; Secondary Account(s) or in any other account, whether in single name or joint name(s), to the extent of all outstanding dues, whatsoever, arising as a result of the Mobile Banking extended to and/ or used by the Customer. 11. Disclaimer of Warranties . 11.1 Except as warranted in the Terms and Conditions, J&K Bank expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in the Facility. 11.2 J&K Bank does not warrant that access to the Facility will be uninterrupted, timely, secure, or error free nor does it make any warranty as to the results that may be obtained from use of the Facility or as to the accuracy or reliability of the Facility. 11.3 J&K Bank will not be liable for any virus that may enter the Customer’s system as a result of the Customer using the Facility. 12. Indemnity The Customer agrees, at its own expense, to indemnify, defend and hold harmless J&K Bank, its directors and employees, representatives, agents, and its Affiliates against any claim, suit, action or other proceeding brought against J&K Bank, its directors and employees, representatives, agents, and Affiliates by a third party, to the extent that such claim, suit, action or other proceeding brought against J&K Bank, its directors and employees, representatives, agents, and Affiliates is based on or arises in connection with the user of the Facility with reference to : (i) a violation of the Terms and Conditions contained herein by the Customer; (ii) any deletions, additions, insertions or alterations to, or any unauthorised use of, the Facility by the Customer. (iii)any misrepresentation or breach of representation or warranty made by the Customer contained herein; or (iv) any breach of any covenant or obligation to be performed by the Customer hereunder. The Customer agrees to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys’ fees and costs awarded against it or otherwise incurred by or in connection with or arising from any such claim, suit, action or proceeding attributable to any such claim. 13. Others 13.1 The Bank reserves the right to decide what services may be offered. Additions/ deletions to the services offered under the facility are at its sole discretion. 13.2 The instructions of the Customer shall be effected only after authentication under his/her USER ID and MPIN or through any other mode of verification as may be stipulated at the discretion of the Bank. 13.3 While it shall be the endeavour of the Bank to carry out the instructions received from the Customers promptly, it shall not be responsible for the delay/ failure in carrying out the instructions due to any reasons whatsoever including failure of operational system or due to any requirement of law. The Customer expressly authorizes the Bank to access his/her account information required for offering the services under the Facility and also to share the information regarding his/ her accounts with the service provider/ third party as may be required to provide the services under the Facility. 13.4 The transactional details will be recorded by the Bank and these records will be regarded as conclusive proof of the authenticity and accuracy of transactions. 13.5 The Customer hereby authorizes the Bank or its agents to send promotional messages including the products of the Bank, greetings or any other messages the Bank may consider from time to time. 13.6 The Customer understands that the Bank may send „rejection‟ or „cannot process‟ the request messages for the service request(s) sent by the Customer which could not be executed for any reason. 13.7 The Bank shall make all reasonable efforts to ensure that the Customer information is kept confidential but shall not be responsible for any inadvertent divulgence or leakage of confidential Customer information for reasons beyond its control or by action of any third party. 13.8 It is the responsibility of the Customer to advise the Bank of any change in his mobile number or loss/ theft of mobile phone by adopting the procedure laid down by the Bank for the purpose. 13.9 The Telecom Service provider of the customer may levy charges for each SMS/ dial/GPRS and the Bank is not liable for any dispute that may arise between such telecom service provider and the Customer. Full Name______________________________ Signature__________________ (Sole/First holder)