Troubleshooting Wireless LAN Issues After Windows Update, Exams of Local Area Network (LAN)

Download Troubleshooting Wireless LAN Issues After Windows Update and more Exams Local Area Network (LAN) in PDF only on Docsity! 1 MSI NB FAE Team︱Revision: 1.0︱Date: 2018/11/5 Knowledge Base No. 03336 [Troubleshooting] The Wireless LAN Device Doesn’t Function Properly After Windows Update Please refer to the below troubleshooting approaches if encountering the wireless LAN problems related to the following issues after running Windows Update:  Device Manager related issues: yellow exclamation mark (Code 10 error), missing devices, unknown devices (visible in the BIOS setup menu)  Disconnection  Instability, low performance Before Starting: Provides the instructions for checking system settings and external devices. Clean Installation of the Drivers: Provides the instructions for the driver installation. Before starting 1. Remove the external devices and related software. If any external devices are connected to the laptop prior to the issue occurs, remove them along with related software before proceeding to the next step. 2. Reboot the notebook and reset the BIOS settings. Rebooting and resetting BIOS can help the system find the devices and initialize the device settings. For instance, the code 10 error implies that the hardware device, in this case, the WLAN device, is unable to be launched or be found. The cause might be Device Manager fails to detect the device due to the recent changes causing by, for example, the driver updates. To reset the BIOS settings: A. In BIOS, press F9 to “load optimized default”. B. Press F10 to “save configuration and reset”. The laptop will reboot automatically. 3. Reset the Internet settings. The inappropriate Internet settings may result in the Internet-related problems. To reset the Internet settings: I. Through Settings: A. Go to Settings > Network & Internet. B. Under “Status”, click “Network reset”. 2 MSI NB FAE Team︱Revision: 1.0︱Date: 2018/11/5 Knowledge Base No. 03336 C. Click “Reset Now” II. Run the troubleshooter: A. On the bottom-right side of the desktop, right-click the network icon. B. Choose “Troubleshoot Problems” and run the diagnosis.