First National Bank's New Casual Dress Policy: Guidelines and Appreciation Messages - Prof, Study notes of Organizational Communication

Download First National Bank's New Casual Dress Policy: Guidelines and Appreciation Messages - Prof and more Study notes Organizational Communication in PDF only on Docsity! COON o hake ITRAI tad Levey MESSAGES ee eee MGT 3213 - Ch. 6  A casual dress policy has been approved for First National Bank and will be effective July 1. As most of us agree, casual attire in the banking industry generally means “dressy casual,” since virtually all of us interact with our clientele regularly throughout the day. To maintain our traditional professional image while enjoying more relaxed attire, please follow these guidelines: Men Women Sport or polo shirt, with collars Pant suit Khakis or corduroys Sweater or blouse with pants or skirt Loafers with socks Loafers with socks Low heels with hosiery Tennis shoes, open-toed shoes, sandals, jogging suits, shorts, jeans, sweatpants and sweatshirts are inappropriate. Formal business attire should be worn when meeting with clients outside the office. Please visit the HR website for the complete casual attire policy and illustrations of appropriate casual attire. If you have questions as you begin making changes in your wardrobe, please call me at ext. 59. Encourages open discussion Explains policy clearly including a table formatted for quick, easy access to details Analysis Announces approval of policy 1. Thank them regularly for their business 2. Offer them discounts if they order every month or every quarter 3. Provide small “gift with purchase” over a certain amount  Say “thank you” in a timely manner  Avoid exaggerated language that is not believable  Make specific comments for what you are thankful  LodeStar Universal, a business consultancy in Dallas.  Maintain files of articles, industry information  Even if the client's already seen it, he or she will appreciate that you're supporting his or her interests.  Consider when to send for maximum impact.  SureDeposit, a company in Livingston, N.J., that manages rental securities for landlords  Thanks customers and vendors on Valentine's Day  Complaints are a valuable gift  Thank them for giving you the chance to correct the problem  Assure them that you want to do everything you can to make them happy Procedures for Requesting Computer Service 1. Access http://www.drmc.com/it/index.html, and click the Service option. 2. Provide the information requested. Be certain to complete the required items denoted with asterisks. 3. Check your email for a service order confirmation, typically within 24 hours. 4. Complete normal shut-down procedures when leaving your computer station. Although the service work will be performed after hours, technicians will start your computer using their personal login procedures. 5. Check your email for a service completion notice, and message us if the work was not completed to your satisfaction. Revised 6/20/08 Includes date of last revision for currency. Enumerates to direct attention to each sequenced step; begins each item with an action verb for clarity Analysis Provides descriptive title that clearly identifies procedures.  Don’t minimize your wrong-doing  It’s natural for us to minimize, saying “it wasn’t a big deal.” But is that how the other person feels?  Don’t blame someone else  Be sincere Feeling resentful, defensive or upset? Wait until you calm down.  Use the “because” clause Apologize for the action and how it made the other person feel “I’m sorry I was 20 minutes late because I was rude and disrespectful to keep you waiting.”  Be specific and clear about how you will change your behavior Avoid self-pitying statements Keep it as short and as clear as possible Stay focused on your own behavior.  Toy recall (lead paint, small magnets)  http://www.youtube.com/watch? v=xH9O8JlvOe4  http://www.youtube.com/watch? v=RR84Y1vhe_s&feature=related  Domino’s Pizza Crisis  http://www.youtube.com/watch? v=IHIcgv7NjJM&feature=related  http://www.youtube.com/watch? v=uFiXWboPD5A&feature=channel  Michael Vick  http://www.youtube.com/watch? v=mIEFvHusNy0&feature=channel_pag e  Google: http://gmailblog.blogspot.com/ 2008/08/we-feel-your-pain-and-were- sorry.html  Facebook: http://blog.new.facebook.com/blog.ph p?post=2208562130  Amazon.com: http://status.aws.amazon.com/s3- 20080720.html  Apple: http://www.apple.com/hotnews/ openiphoneletter/