Listening Process, Sex Differences in Communication with Types | FAD 2230, Study notes of Introduction to Sociology

Download Listening Process, Sex Differences in Communication with Types | FAD 2230 and more Study notes Introduction to Sociology in PDF only on Docsity! FAD2230 February 6, 2012  5-Stage Model of the Listening Process o Good listening is a collection of skills and occurs in a circular fashion o Receiving  Hearing and attending o Understanding  Learning and deciphering meaning o Remembering  Recalling and retaining o Valuating  Judging and criticizing o Responding  Answering and giving feedback  Types of Communication o Nonverbal Communication: What exactly does that smile mean?  Nonverbal Communication: Communicating without words, by using gestures, expressions and body language  Having conversation with someone that has a blank face shows you that they aren’t really listening or caring about what you are saying o Hand Gestures in Different Cultures  Interpreted differently by different cultures  Ok sign can be ok, a rude gesture or a way of asking for coins; depends on where you are  Same thing for eye contact o Electronic Communication  Becoming increasingly common  Informality is the new norm (this is an understatement)  Writing assignments and reports seem to have way more informality due to texting. No punctuation or shorthand and abbreviations.  Our writing influences our speech  We send things through text or email things that we wouldn’t say in person.  Many relationships are ending through text  We have volume control over our messages  Increases conflict avoidance  We have more relationships with less depth  How many Facebook friends do you have?  We can live in the moment  Sex Differences in Communication o Women are more likely to use conversation to establish relationships o Men use activities to build a relationship  If they use communication it is only to exchange information with you o Women smile more often in conversation and express a wider range of emotions and facial expressions including nonverbal behavior. o Women use their bodies differently as well  Men take up a lot of space but women try to look smaller and take up less space to show she is listening o Men’s communication is usually more direct and to the point  More instrumental and meant to convey a point o Why women and men communicate differently  Mostly due to socialization  Brain studies have shown that women use both hemispheres but men only use the left hemisphere when communicating  Men are more get to the point and women treat it as a relationship builder  Women use weak expletives like “oh dear” or “oh my” and color detail  The man is more likely to interrupt but a woman is more likely to pause and wait to interject  Interrupting is not an intentionally rude move  Women ask more questions while men make more statements  Women are more likely to use disclaimers and qualifiers like “Don’t get mad” or “I’m not an expert but”  Communicating to keep Your Relationships Strong: Self Disclosure o Self-Disclosure: Telling a person something private about yourself that he or she would not otherwise know  Maintains the relationship and serves to build the relationship  Doesn’t have to be a ground breaking confession o Windows on Myself (Jiharee Window)  Open: Know self and others  Blind: Blind to self but seen by others  Hidden: Open to self but hidden from others  Unknown: Unknown to self and others  Make sure person is comfortable hearing your disclosure if you are ready to share  Conflict, Communication and Problem Solving o Conflict: Disagreements over decision making, problem solving, or achieving goals, which can result from differences between group members iin personality, perception, information, tolerance for risk and power or influence  You will base situations on conflicts. Some fear it but it is can serve to actually strengthen a relationship  Not easily avoided; will pop up in another way if you keep pushing it under the rug