Download m1 and d1 writing frame and more Schemes and Mind Maps Business in PDF only on Docsity! M1: Analyse how legislation and regulation impacts on customer services provision in a selected business ** You must use examples Use at least 3 examples of how your selected business adheres to legislation and regulations and what the impact (good or bad) of this is on customer service D1: Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations. o What are the benefits to your chosen Business from P2 and M1 of providing excellent customer service (Reputation, Repeat business, customer confidence in the business, job satisfaction for employees) o However, what are the drawbacks? (Costs money, takes time, eats into profit) o Overall do the benefits of providing excellent customer service outweigh the drawbacks for your chosen business? o What are the benefits of your chosen Business from P2 and M1 of adhering to relevant legislation and regulations? (Ethical practice – increased reputation, standards are high, so customers are happy. Reduced chance of being sued, protection for the business/employee) o However, what are the drawbacks? (Costs money, takes time, eats into profit) o Overall do the benefits of adhering to relevant legislation and regulations outweigh the drawbacks for your chosen business? M1 CONSUMER ACT 1974 Businesses in the UK are required to abide by the Consumer Act. The Consumer Credit Act protects you when you sign a loan or hiring arrangement in addition to regulating credit card purchases. Additionally, it grants you the right to a grace period. The consequence of this legislation on customer service is that a client may claim that a purchase has not been covered when it should have been under the terms of the consumer credit act, which covers transactions when customers use credit cards, hire purchase, payday loans, and many more. DATA PROTECTION ACT 1998 The data protection act is another piece of legislation that UK firms must follow. The Data Protection Act of 2018 regulates how organisations, companies, or the government may utilise your personal information. The General Data Protection Regulation is being implemented in the UK under the Data Protection Act of 2018. This refers to the personal data that Sainsburys has obtained, stored, processed, and distributed. It contains data that is kept on employees, clients, future clients, and suppliers. Selling or purchasing personal information in violation of customer or employee confidence is a serious offence punishable by an unlimited fine. HEALTH AND SAFETY AT WORK ACT
