MAN4853 Project Management Final Exam Study Guide, Exams of Business Management and Analysis

Download MAN4853 Project Management Final Exam Study Guide and more Exams Business Management and Analysis in PDF only on Docsity! MAN4853 Project Management Final Exam Study Guide- Latest Update 2023 Guaranteed success. 1. You are the project manager for the BBB Project. Stacy, a project team member, is confused about what QA is. Which of the following best describes QA? A. QA is quality assurance for the overall project performance. B. QA is quality acceptance according to scope verification. C. QA is quality assurance for the project deliverable. D. QA is quality assurance for the project stakeholders. - Correct answer QA is concerned with overall project quality performance. 2. You are the project manager for the Photo Scanning Project. This project is similar to another project you have prior to the work beginning—and should thereafter be revisited as needed. 4. You are the project manager for the ASE Project, which must map to industry standards in order to be accepted by the customer. You and your team have studied the requirements and have created a plan to implement the deliverables with the appropriate level of quality. What is this process called? A. Quality planning B. Quality management C. Quality control D. Quality assurance - Correct answer A. Quality planning is the process of creating a plan to meet the requirements of quality. 5.Juan is the project manager for his organization and he's asked Beth, a project team member, to help him create a fishbone diagram. Beth doesn't know what this is and asks for your help. A fishbone diagram is the same as a(n) diagram. A. Ishikawa B. Pareto C. Flow D. Control - Correct answer A. A fishbone diagram is the same as an Ishikawa diagram. 6. Management has asked you to define the correlation between quality and the project scope. Which of the following is the best answer? A. The project scope includes metrics for quality. B. Quality metrics are applied to the project scope. C. Quality is the process of completing the scope to meet stated or implied needs. D. Quality is the process of evaluating the project scope to ensure that quality exists. - Correct answer C. Quality, in A. The cost of doing business B. Cost of quality C. Cost of adherence D. Cost of nonconformance - Correct answer B. Training to meet the quality expectations is attributed to the cost of quality. 9. You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. During a quality audit, you discover that a portion of the project work is faulty and must be done again. The requirement to do the work is an example of which of the following? A. Cost of quality B. Cost of adherence C. Cost of nonconformance D. The cost of doing business - Correct answer C. When project work results are faulty and must be done over, it is attributed to the cost of nonconformance to quality. 10. You are the project manager of the JKL Project, which currently has some production flaws. Which analysis tool will allow you to determine the cause and effect of the production faults? A. A flowchart B. A Pareto diagram C. An Ishikawa diagram D. A control chart - Correct answer C. The key words "cause and effect" equate to the Ishikawa diagram. 11. Linda is the project manager of a manufacturing project. She and her project team are using design of experiments to look for ways to improve quality. Which of the following best describes design of experiments? A. It allows the project manager to move the relationship of activities to complete the project work with the best resources available. project manager can use to ensure that the project team is completing the required work. 13. Mark is the project manager of the PMH Project. Quality inspections of the deliverables show several problems. Management has asked Mark to create a chart showing the distribution of problems and their frequencies. Given this, management wants which of the following? A. A control chart B. An Ishikawa diagram C. A Pareto diagram D. A flowchart - Correct answer C. Management wants Mark to create a Pareto diagram. Recall that a Pareto diagram maps out the causes of defects and illustrates their frequency. 14. In the illustration to the right, what does the circled area represent? A. Out-of-control data points B. In-control data points C. The Rule of Seven D. Standard deviation - Correct answer C. The circled area shows seven consecutive sampling results, all on one side of the mean. This is known as the Rule of Seven and is an assignable cause. 15. You are an IT project manager and are working with the project team to determine the best computer system for the project. You and the project team decide to measure the performance of both systems to determine which one performs best. This is an example of which one of the following? A. Cost-benefit analysis B. Benchmarking C. Design of experiments D. Determining the cost of quality - Correct answer B. This is an example of benchmarking because the project team is comparing one system to another. C. Enterprise environmental factors D. Quality audit - Correct answer D. This is an example of a quality audit to confirm that your project is adhering to the quality assurance program established within your organization. 18. In the illustration to the right, what does the circled area represent? A. Out-of-control data points B. In-control data points C. The Rule of Seven D. Standard deviation - Correct answer A. The circled area shows out-of-control data points. 19. You are the project manager for a plastics manufacturer. You would like to illustrate the categories of quality failure within your project so that you and your project team can attack the largest areas of failure first. This type of chart is known as which one of the following? A. A control chart B. An Ishikawa diagram C. A Pareto diagram D. A flowchart - Correct answer C. You want to create a Pareto diagram. 20. What is the type of chart to the right called? A. A Pareto diagram B. A Control chart C. A Fishbone D. An Ishikawa - Correct answer A. This is a Pareto diagram. 1. You are the project manager for the JHG Project. This project requires coordination with the director of manufacturing, HR, the IT department, and the CIO. This is an example of what type of input to organizational planning? A. Organizational interfaces B. Technical interfaces C. Interpersonal interfaces D. Resource constraints - Correct answer B. The project needs the resource of the chemical engineer to be successful. When the project needs a resource, it is a staffing requirement. 4. You are the project manager in an organization with a weak matrix. Your project team will come from three different lines of business within the organization and they are also working on at least two other projects. Who will have the authority in your project? A. The project manager B. The customer C. Functional management D. The team leader - Correct answer C. In a weak matrix structure, functional management will have more authority than the project manager. 5. You are the project manager for the LMG Project. Your project will have several human resource issues that must be coordinated and approved by the union. Which of the following statements is correct about this scenario? A. The union is considered a resource constraint. B. The union is considered a management constraint. C. The union is considered a project stakeholder. D. The union is considered a project team member. - Correct answer C. In this instance, the union is considered a project stakeholder because it has a vested interest in the project's outcome. 6. You are the project manager of the PLY Project. This project is similar to the ACT Project you have completed. What used to make certain workers complete their work. 8. You are the project manager of the PLN Project. The team members are somewhat afraid of you as project manager because they see you as management. They know that a negative review from you about their project work will impact their yearly bonus. This is an example of which of the following? A. Formal power B. Coercive power C. Expert power D. Referent power - Correct answer B. When the project team is afraid of the power the project manager yields, this is called coercive power. 9. You are the project manager of the MMB Project. The president of the company has spoken to the project team and told them of the confidence and respect he has in you to lead the project to a successful completion. The project manager has what type of power on this project? A. Formal power B. Coercive power C. Expert power D. Halo power - Correct answer A. The company president has assigned you to the position of the project manager, so you have formal power. 10. Management has approached Tyler, one of your project team members. Tyler is a database administrator and developer whose work is always on time, accurate, and of quality. He also has a reputation of being a "good guy" and is well liked. Because of this, management has decided to move Tyler into the role of a project manager for a new database administration project. This is an example of which of the following? A. Management by exception B. The halo effect members respect Harold for his experience with the technology, but often things have to go in Harold's favor, otherwise the team's in for a bumpy ride. During a discussion on a solution, a project team member waves her arms and says, "Fine, Harold, do it your way." This is an example of which of the following? A. A win-win solution B. A leave-lose solution C. A lose-lose solution D. A yield-lose solution - Correct answer D. When Harold always has to win an argument and team members begin to give in to Harold's demands simply to avoid the argument rather than finding an accurate solution, this is a yield-lose situation. 13. You are the project manager for the GBK Project. This project affects a line of business, and the customer is anxious about the success of the project. Which of the following is likely not a top concern for the customer? A. Project priorities B. Schedule C. Cost D. Personality conflicts - Correct answer D. Personality conflicts are likely a concern for the customer, but are not as important as project priorities, schedule, and cost. The customer hired your company to solve the technical issues. 14. There are several management theories that you should understand for your PMI exam and for your role as a project manager. Which theory believes that workers need to be involved with the management process? A. McGregor's Theory of X and Y B. Ouchi's Theory Z C. Herzberg's Theory of Motivation D. Expectancy Theory - Correct answer B. Ouchi's Theory Z states that workers A. Formal power B. Coercive power C. Expert power D. Referent power - Correct answer C. You, the project manager, have expert power on this project because of your experience with the technology and with projects that are similar in nature. 17. You are the project manager for GHB Project. You have served as a project manager for your organization for the past ten years. Practically all of your projects come in on time and on budget. The project team has worked with you in the past, and they consider you to be an expert project manager. They also like working with you. Given all of this, you likely have what type of power on this project? A. Formal power B. Coercive power C. Expert power D. Referent power - Correct answer D. This is referent power because the project team knows the project manager personally. 18. You are the project manager for your organization and it's come to your attention that some of the project team members are in disagreement with the senior network engineer about the installation of some equipment. You need to resolve this situation quickly before the project stalls any longer. Which of the following is an example of coercive power? A. A project manager who has lunch with the project team every Thursday B. A project manager who will openly punish any team member who is late with an activity C. A project manager who has worked with the technology on the project for several years D. A project manager who is friends with all of the project team members - D. Coordinator - Correct answer A. Project managers are typically assigned to a project on a full-time basis in a projectized organization. 1. You are the project manager of the BlueSky Network Upgrade Project. You have 15 project team members and you're speaking with them about the importance of communication. You show them the communication model and give examples of each of the components of the model. One of the project team members asks for an example of noise. Of the following, which one is an example of noise? A. Fax machine B. Ad-hoc conversations C. Contractual agreements D. Distance - Correct answer D. Noise is anything that interferes with the transmission and understanding of the message. Distance is an example of noise. 2. You are the project manager for the JHG Project. Management has requested that you create a document detailing what information will be expected from stakeholders and to whom that information will be disseminated. Management is asking for which one of the following? A. The roles and responsibilities matrix B. The scope management plan C. The communications management plan D. The communications worksheet - Correct answer C. Management is requesting a communications management plan, which details the requirements and expectations for communicating information among the project stakeholders. 3. Which of the following will help you, the project manager, complete the members to the project. How many more communication channels do you have now compared with before? A. 171 B. 231 C. 60 D. 1 - Correct answer C. This is a tough question, but typical of the CAPM and PMP exams. The question asks how many more communication channels exist. You'll have to calculate the new value, which is 231, and then subtract the original value, which is 171, for a total of 60 new channels. 6. A memo has been sent to you, the project manager, the project team members, and the project customers from the project sponsor. In this instance, who is the sender? A. The project sponsor B. The project manager C. The project team members D. The project customers - Correct answer A. The project sponsor is the source of the memo, since this is the sender of the message. 7. Beth is a project manager for her organization and she is working with the stakeholders to develop a communications management plan. She wants to acknowledge the assumptions and constraints in the project. Which one of the following is an example of a project communication constraint? A. Ad-hoc conversations B. Demands for formal reports C. Stakeholder management D. Team members in different geographical locales - Correct answer D. Team members who are not located physically close together can be a communications constraint, since it can be tougher to communicate when distance between team members exists. A. Progress report B. Forecast report C. Exception report D. Trends report - Correct answer C. An exception report is typically completed when variances exceed a given limit. 11. You are presenting your project performance to your key stakeholders. Several of the stakeholders are receiving phone calls during your presentation, and this is distracting people from your message. This is an example of what? A. Noise B. Negative feedback C. Outside communications D. Message distracter - Correct answer A. Noise is the correct answer, since their phone calls are distracting from your message. 12. You are the project manager for the OOK Project. You will be hosting project meetings every week. Of the following, which one is not a valid rule for project meetings? A. Schedule recurring meetings as soon as possible. B. Allow project meetings to last as long as needed. C. Distribute meeting agendas prior to the meeting start. D. Allow the project team to have input to the agenda. - Correct answer B. Project meetings should have a set time limit. 13. What percentage of a message is sent through nonverbal communications, such as facial expressions, hand gestures, and body language? A. Greater than 50 percent B. 30 to 40 percent C. 20 to 30 percent about why you've recommended that the project team participate in the lessons learned documentation, too. Why should a project team complete lessons learned documentation? A. To ensure project closure B. To show management what they've accomplished on the project C. To show the project stakeholders what they've accomplished on the project D. To help future project teams complete their projects more accurately - Correct answer D. Lessons learned documentation helps future project teams complete their projects with more efficiency and effectiveness. 16. You are the project manager for the PMU Project. Your project has 13 members. You have been informed that next week your project will receive the seven additional members you requested. How many channels of communication will you have next week? A. 1 B. 78 C. 190 D. 201 - Correct answer C. The project currently has 13 team members, and next week, seven additional team members will come aboard, thus making a total of 20 team members. Using the formula N(N - 1)/2, where N is the number of identified stakeholders, the communication channels equal 190. 407 17. Performance reporting should generally provide information on all of the following except for which one? A. Scope B. Schedule C. Labor issues Quality - Correct answer C. Labor issues are not part of performance reporting. 18. You are the project manager of a project that will last 18 months and B. The customer is not familiar with project management. George must educate the customer about the process. C. The customer is always right. D. The communication between the customer and George can convey the project objectives more clearly than can the language in the project contract. - Correct answer D. George and the customer's relationship can allow clearer communication on the project objectives than what may be expressed in the project contract. The contract should take precedence on any issues, but direct contact is often the best way to achieve clear and concise communication. 20. You are the project manager for your company and you're working with the project team to develop the project's communication management plan. The project team is confused about some of the communication terms. Basically, they want to know how communication actually happens and how you can prove the communication was effective. Which one of the following means that communications occur? A. The transfer of knowledge B. The outputting of knowledge C. The presence of knowledge D. The transmission of knowledge - Correct answer A. The transfer of knowledge is evidence that communication has occurred. 1. Mary and Thomas are project managers for their organization and they're discussing risk management and risk responses. Thomas insists that an organization should never accept a project risk and Mary says that sometimes it's okay. They've called on you, a project management expert, to help with this decision. When is it appropriate to accept a project risk? the power to make decisions regarding risk management attend the meetings. 3. You are the project manager of the GHK Project. You and the manufacturer have agreed to substitute the type of plastic used in the product to a slightly thicker grade should there be more than 7 percent error in production. The thicker plastic will cost more and require the production to slow down, but the errors should diminish. This is an example of which of the following? A. Threshold B. Tracking C. Budgeting D. JIT manufacturing - Correct answer A. An error value of 7 percent represents the threshold the project is allowed to operate under. Should the number of errors increase beyond 7 percent, the current plastic will be substituted. 4. You are a project manager consultant for the Allen T1 Company and you're helping them create a risk management plan for their project management office. You're explaining the concept of risk tolerance and how it affects the risk management policies. An organization's risk tolerance is also known as what? A. The utility function B. Herzberg's theory of motivation C. Risk acceptance D. The risk-reward ratio - Correct answer A. The utility function describes an organization's willingness to tolerate risk. 5. The customers of the project have requested additions to the project scope. The project manager notifies you that additional risk planning will need to be added to the project schedule. Why? A. The risk planning should always be the same amount of time as the activities required by the scope change. B. Risk planning should always occur whenever the scope is adjusted. 7. You are a project management consultant for the Steinberg Organization and you're helping them categorize risks they may encounter in their projects. For starters, you identify some basic risk categories but your client wants to see some examples of these categories. You tell them, for example, that include(s) fire, theft, or injury, and offer(s) no chance for gain. A. Business risks B. Pure risks C. Risk acceptance D. Life risks - Correct answer B. Pure risks are the risks that could threaten the safety of the individuals on the project. 8. Complete this sentence: A project risk is a(n) occurrence that can affect the project for good or bad. A. Known B. Potential C. Uncertain D. Known unknown - Correct answer C. Risks are not planned; they are left to chance. 9. Bradley is the project manager for his organization and he's working with his project team to identify risks. Some of the project team members are confused as to when risk identification should happen in the project. When should risk identification happen? A. As early as possible in the initiation process B. As early as possible in the planning process C. Throughout the product management life cycle D. Throughout the project life cycle - Correct answer D. Risk identification is an iterative process that happens throughout the project's life cycle. 10. You are the project manager of the KLJH Project. This project will last two years and has 30 stakeholders. How million users around the globe. You would like to poll experts within your organization with a simple, anonymous form asking about any foreseeable risks in the design, structure, and intent of the web site. With the collected information, subsequent anonymous polls are submitted to the group of experts. This is an example of . A. Risk identification B. A trigger C. An anonymous trigger D. The Delphi Technique - Correct answer D. An anonymous poll that allows experts to freely submit their opinion without fear of backlash is an example of the Delphi Technique. 13. Alice is a project manager for her organization and she's working with the project team to identify project risks and rank them by impact and probability. Which risk analysis technique provides the project manager with a risk ranking? A. Quantifiable B. Qualitative C. The utility function D. SWOT analysis - Correct answer B. The risk ranking is based on the very high, high, medium, low, and very low attributes of the identified risks. 14. A table of risks, their probability, impact, and a number representing the overall risk score is called a . A. Risk table B. Probability-impact matrix C. Quantitative matrix D. Qualitative matrix - Correct answer B. A table of risks, their probability, and impact equate to a risk score, and is a risk probability-impact matrix. incorrect. An upper control limit is a boundary for quality in a control chart. 17. You are the project manager for your organization and you're working with the project team to identify the project risks, rank the risks on probability and impact, and then create a risk contingency reserve. As part of these processes you want to explore multiple scenarios of risk events in the project so you're utilizing different tools to analyze the project risk. Based on this information, which of the following can determine multiple scenarios, given various risks and the probability of their impact? A. A decision tree B. The Monte Carlo technique C. A Pareto chart D. A Gantt chart - Correct answer B. The Monte Carlo technique can reveal multiple scenarios and examine the risks and probability of impact. 1. You are the project manager of the Adams Construction Project. Some of the work in the project contains pure risk that you're not willing to accept. You decided to mitigate the pure risks in this project. Which of the following may be used as a risk mitigation tool? A. The vendor proposal B. The contract C. The quotation D. Project requirements - Correct answer B. Contracts can be used as a risk mitigation tool. Procurement of risky activities is known as transference; the risk does not disappear, but the responsibility for the risk is transferred to the vendor. 2. You are the project manager for the 89A Project. You have created a contract for your customer. The contract must have what two things? A. An offer and consideration to the process of determining what needs to be procured, and defines what the end result will be. When dealing with vendors to procure a portion of the project, the procured work must support the requirements of the project's customer. 4. Yolanda has outsourced a portion of a project to a vendor. The vendor has discovered some issues that will influence the cost and schedule of its portion of the project. How must the agreement be updated? A. As a new contract signed by Yolanda and the vendor. B. As directed by the contract change control system. C. As a memo and SOW signed by Yolanda and the vendor. D. Project management contracts have clauses that allow vendors to adjust their work according to unknowns. - Correct answer B. This is the best answer of all the choices presented. The contract change control system will determine the best route to incorporate the change. 5. You are creating a new contract for some procured work in the project. Your manager wants you to define how issues and claims will be resolved including the possibility of any lawsuits related to the procured work. The United States backs all contracts through which of the following? A. Federal law B. State law C. The court system D. Lawyers - Correct answer C. All contracts in the United States are backed by the U.S. court systems. 6. Terry is the project manager of the MVB Project. She needs to purchase a piece of equipment for her project. The accounting department has informed B. The relationship between the project manager and an unknown vendor C. The contractual, confidential information between customer and vendor D. The professional information regarding the sale between customer and vendor - Correct answer C. Privity is a confidential agreement between the buyer and seller. 9. Sammy is the project manager of the DSA Project. He is considering proposals and contracts presented by vendors for a portion of the project work. Of the following, which contract is least risky to the DSA Project from Sammy's perspective? A. Cost plus fixed fee B. Cost plus percentage of cost C. Cost plus incentive fee D. Fixed-price - Correct answer D. A fixed-price contract contains the least amount of risk for a buyer. The seller assumes all of the risk. 10. Bradley is the project manager of the Warehouse Remodeling Project for his company. He is in the process of determining which contracts to use in this project. His company is risk-averse so the correct choice of contract is important to Bradley. Of the following contract types, which one requires the seller to assume the risk of cost overruns? A. Cost plus fixed fee B. Cost plus incentive fee C. Lump-sum D. Time and materials - Correct answer C. A lump-sum contract provides a fixed fee to complete the contract; the seller absorbs any cost overruns. 11. Benji is the project manager of the PLP Project. He has hired an independent contractor for a portion of the project work. The contractor is billing