MAN4853 Project Management Final Exam Study Guide Questions with Correct Answers Latest Up, Exams of Human Resource Management

Download MAN4853 Project Management Final Exam Study Guide Questions with Correct Answers Latest Up and more Exams Human Resource Management in PDF only on Docsity! MAN4853 Project Management Final Exam Study Guide Questions with Correct Answers Latest Update 1. You are the project manager for the BBB Project. Stacy, a project team member, is confused about what QA is. Which of the following best describes QA? A. QA is quality assurance for the overall project performance. B. QA is quality acceptance according to scope verification. C. QA is quality assurance for the project deliverable. D. QA is quality assurance for the project stakeholders. - Correct answer QA is concerned with overall project quality performance. 2. You are the project manager for the Photo Scanning Project. This project is similar to another project you have completed. Your project is to electronically store thousands of photos for your city's historical society. Quality is paramount on this project. Management approaches you and asks why you have devoted so much of the project time to planning. Your response is which of the following? A. This is a first-time, first-use project, so more time is needed for planning. B. Planning for a project of this size, with this amount of quality, is mandatory. C. Quality is planned into a project, not inspected in. D. Quality audits are part of the planning time. - Correct answer C. Of all the choices presented, this is the best answer. Quality is planned into the project, and the planning requires time. 3. You are the project manager for the recently initiated Floor Installation Project. Today you plan to meet with your project team to ensure that the project is completed with no deviations from the project requirements. This process is which of the following? A. Quality planning B. Quality management C. Quality control D. Quality assurance - Correct answer A. Quality planning should be completed prior to the work beginning—and should thereafter be revisited as needed. 4. You are the project manager for the ASE Project, which must map to industry standards in order to be accepted by the customer. You and your team have studied the requirements and have created a plan to implement the deliverables with the appropriate level of quality. What is this process called? 9. You are the project manager for the KOY Project, which requires quality that maps to federal guidelines. During a quality audit, you discover that a portion of the project work is faulty and must be done again. The requirement to do the work is an example of which of the following? A. Cost of quality B. Cost of adherence C. Cost of nonconformance D. The cost of doing business - Correct answer C. When project work results are faulty and must be done over, it is attributed to the cost of nonconformance to quality. 10. You are the project manager of the JKL Project, which currently has some production flaws. Which analysis tool will allow you to determine the cause and effect of the production faults? A. A flowchart B. A Pareto diagram C. An Ishikawa diagram D. A control chart - Correct answer C. The key words "cause and effect" equate to the Ishikawa diagram. 11. Linda is the project manager of a manufacturing project. She and her project team are using design of experiments to look for ways to improve quality. Which of the following best describes design of experiments? A. It allows the project manager to move the relationship of activities to complete the project work with the best resources available. B. It allows the project manager to experiment with the project design to determine what variables are causing the flaws. C. It allows the project manager to experiment with variables to attempt to improve quality. D. It allows the project manager to experiment with the project design document to become more productive and to provide higher quality. - Correct answer C. Design of experiments uses experiments and "what- if" scenarios to determine what variables are affecting quality. 12. You are the project manager of the Global Upgrade Project. Your project team consists of 75 project team members around the world. Each team member will be upgrading a piece of equipment in many different facilities. Which of the following could you implement to ensure that project team members are completing all of the steps in the install procedure with quality? A. Checklists B. Work breakdown structure (WBS) C. Project network diagram (PND) D. The WBS dictionary - Correct answer A. Checklists are simple but effective quality management tools that the project manager can use to ensure that the project team is completing the required work. 13. Mark is the project manager of the PMH Project. Quality inspections of the deliverables show several problems. Management has asked Mark to create a chart showing the distribution of problems and their frequencies. Given this, management wants which of the following? A. A control chart B. An Ishikawa diagram C. A Pareto diagram D. A flowchart - Correct answer C. Management wants Mark to create a Pareto diagram. Recall that a Pareto diagram maps out the causes of defects and illustrates their frequency. 14. In the illustration to the right, what does the circled area represent? A. Out-of-control data points B. In-control data points C. The Rule of Seven D. Standard deviation - Correct answer C. The circled area shows seven consecutive sampling results, all on one side of the mean. This is known as the Rule of Seven and is an assignable cause. 15. You are an IT project manager and are working with the project team to determine the best computer system for the project. You and the project team decide to measure the performance of both systems to determine which one performs best. This is an example of which one of the following? A. Cost-benefit analysis C. A Fishbone D. An Ishikawa - Correct answer A. This is a Pareto diagram. 1. You are the project manager for the JHG Project. This project requires coordination with the director of manufacturing, HR, the IT department, and the CIO. This is an example of what type of input to organizational planning? A. Organizational interfaces B. Technical interfaces C. Interpersonal interfaces D. Human resource coordination - Correct answer A. The reporting interfaces for this project—the director of manufacturing, HR, the IT department, and the CIO—are examples of the organizational interfaces. 2. You are the project manager of the Newton Construction Project. This project will use internal and external employees on your project team. Your project requires an electrician at month 8. This is an example of which of the following? A. Organizational interfaces B. Staffing requirements C. Contractor requirements D. Resource constraints - Correct answer B. Because the project requires the electrician, a project role, this is a staffing requirement. 3. You are the project manager of the PUY Project. This project requires a chemical engineer for seven months of the project, although there are no available chemical engineers within your department. This is an example of which of the following? A. Organizational interfaces B. Staffing requirements C. Contractor requirements D. Resource constraints - Correct answer B. The project needs the resource of the chemical engineer to be successful. When the project needs a resource, it is a staffing requirement. 4. You are the project manager in an organization with a weak matrix. Your project team will come from three different lines of business within the organization and they are also working on at least two other projects. Who will have the authority in your project? A. The project manager B. The customer C. Functional management D. The team leader - Correct answer C. In a weak matrix structure, functional management will have more authority than the project manager. 5. You are the project manager for the LMG Project. Your project will have several human resource issues that must be coordinated and approved by the union. Which of the following statements is correct about this scenario? A. The union is considered a resource constraint. B. The union is considered a management constraint. C. The union is considered a project stakeholder. D. The union is considered a project team member. - Correct answer C. In this instance, the union is considered a project stakeholder because it has a vested interest in the project's outcome. 6. You are the project manager of the PLY Project. This project is similar to the ACT Project you have completed. What method can you use to expedite the process of organizational planning? A. Use the project plan of the ACT Project on the PLY Project. B. Use the roles and responsibilities defined in the ACT Project on the PLY Project. C. Use the project team structure of the ACT Project on the PLY Project. D. Use the project team of the ACT Project on the PLY Project. - Correct answer B. When projects are similar in nature, the project manager can use the roles and responsibilities defined in the historical project to guide the current project. 11. You are the project manager of the Holson Implementation Project for your company. It's come to your attention that three of your project team members are in a disagreement about the direction the project work should take. This disagreement is stalling the project schedule and causing the other project team members to become uncomfortable. You need to resolve this situation quickly and professionally. Which problem-solving technique is the best for most project management situations? A. Collaborating and Problem Solving B. Compromising C. Forcing D. Avoiding - Correct answer A. Collaborating and Problem Solving is the best problem-solving technique because it meets the problem directly. 12. Harold is an outspoken project team member. All of the project team members respect Harold for his experience with the technology, but often things have to go in Harold's favor, otherwise the team's in for a bumpy ride. During a discussion on a solution, a project team member waves her arms and says, "Fine, Harold, do it your way." This is an example of which of the following? A. A win-win solution B. A leave-lose solution C. A lose-lose solution D. A yield-lose solution - Correct answer D. When Harold always has to win an argument and team members begin to give in to Harold's demands simply to avoid the argument rather than finding an accurate solution, this is a yield-lose situation. 13. You are the project manager for the GBK Project. This project affects a line of business, and the customer is anxious about the success of the project. Which of the following is likely not a top concern for the customer? A. Project priorities B. Schedule C. Cost D. Personality conflicts - Correct answer D. Personality conflicts are likely a concern for the customer, but are not as important as project priorities, schedule, and cost. The customer hired your company to solve the technical issues. 14. There are several management theories that you should understand for your PMI exam and for your role as a project manager. Which theory believes that workers need to be involved with the management process? A. McGregor's Theory of X and Y B. Ouchi's Theory Z C. Herzberg's Theory of Motivation D. Expectancy Theory - Correct answer B. Ouchi's Theory Z states that workers need to be involved with the management process. 15. You need a method to keep workers motivated and inspired on your project. This project has many conditions that the project team sees as unfavorable, but they do like you as a project manager. states that as long as workers are rewarded, they will remain productive. A. McGregor's Theory of X and Y B. Ouchi's Theory Z C. Herzberg's Theory of Motivation D. Vroom's Expectancy Theory - Correct answer D. Vroom's Expectancy Theory describes how people will work based on what they expect in return. If people are rewarded because of the work they complete, and they like the reward (payment), they will continue to work. 16. You are the project manager for Industrial Lights Project. You have been hired by your organization specifically because of your vast experience with the technology and with projects of this nature. The project team is aware of your experience. You likely have what type of power on this project? A. Formal power B. Coercive power C. Expert power D. Referent power - Correct answer C. You, the project manager, have expert power on this project because of your experience with the technology and with projects that are similar in nature. 1. You are the project manager of the BlueSky Network Upgrade Project. You have 15 project team members and you're speaking with them about the importance of communication. You show them the communication model and give examples of each of the components of the model. One of the project team members asks for an example of noise. Of the following, which one is an example of noise? A. Fax machine B. Ad-hoc conversations C. Contractual agreements D. Distance - Correct answer D. Noise is anything that interferes with the transmission and understanding of the message. Distance is an example of noise. 2. You are the project manager for the JHG Project. Management has requested that you create a document detailing what information will be expected from stakeholders and to whom that information will be disseminated. Management is asking for which one of the following? A. The roles and responsibilities matrix B. The scope management plan C. The communications management plan D. The communications worksheet - Correct answer C. Management is requesting a communications management plan, which details the requirements and expectations for communicating information among the project stakeholders. 3. Which of the following will help you, the project manager, complete the needed communications management plan by identifying the stakeholders' communication needs? A. Identification of all communication channels B. Formal documentation of all communication channels C. Formal documentation of all stakeholders D. Lessons learned from previous similar projects - Correct answer D. Lessons learned and historical information from a previous project are ideal inputs to communications planning. 4. You are the project manager for the JGI Project. You have 32 stakeholders on this project. How many communication channels do you have? A. Depends on the number of project team members B. 496 C. 32 D. 1 - Correct answer B. Using the formula N(N - 1)/2, where N represents the number of stakeholders, gives us 496 communication channels. 5. You are the project manager for the KLN Project. You had 19 stakeholders on this project and have added three team members to the project. How many more communication channels do you have now compared with before? A. 171 B. 231 C. 60 D. 1 - Correct answer C. This is a tough question, but typical of the CAPM and PMP exams. The question asks how many more communication channels exist. You'll have to calculate the new value, which is 231, and then subtract the original value, which is 171, for a total of 60 new channels. 6. A memo has been sent to you, the project manager, the project team members, and the project customers from the project sponsor. In this instance, who is the sender? A. The project sponsor B. The project manager C. The project team members D. The project customers - Correct answer A. The project sponsor is the source of the memo, since this is the sender of the message. 7. Beth is a project manager for her organization and she is working with the stakeholders to develop a communications management plan. She wants to acknowledge the assumptions and constraints in the project. Which one of the following is an example of a project communication constraint? A. Ad-hoc conversations B. Demands for formal reports C. Stakeholder management C. Distribute meeting agendas prior to the meeting start. D. Allow the project team to have input to the agenda. - Correct answer B. Project meetings should have a set time limit. 13. What percentage of a message is sent through nonverbal communications, such as facial expressions, hand gestures, and body language? A. Greater than 50 percent B. 30 to 40 percent C. 20 to 30 percent D. 10 to 20 percent - Correct answer A. Greater than 50 percent of a message is sent through nonverbal communications. 14. Gary is the project manager of the HBA Update Project and his company has hired you as a project management consultant. Gary is confused about the timing of some of the project management processes. In particular, Gary doesn't understand the concept, purpose, and timing of the lessons learned documentation. He asks for your help. When does lessons learned identification take place? A. At the end of the project B. At the end of each project phase C. Throughout the project life cycle D. Whenever a lesson has been learned - Correct answer C. Lessons learned takes place throughout the project life cycle, not just at the end of the project or its phases. 15. Gary is the project manager of the HBA Update Project and his company has hired you as a project management consultant. Gary is confused about the timing of some of the project management processes. He now has a good understanding of the lessons learned purpose, but he's still confused about why you've recommended that the project team participate in the lessons learned documentation, too. Why should a project team complete lessons learned documentation? A. To ensure project closure B. To show management what they've accomplished on the project C. To show the project stakeholders what they've accomplished on the project D. To help future project teams complete their projects more accurately - Correct answer D. Lessons learned documentation helps future project teams complete their projects with more efficiency and effectiveness. 16. You are the project manager for the PMU Project. Your project has 13 members. You have been informed that next week your project will receive the seven additional members you requested. How many channels of communication will you have next week? A. 1 B. 78 C. 190 D. 201 - Correct answer C. The project currently has 13 team members, and next week, seven additional team members will come aboard, thus making a total of 20 team members. Using the formula N(N - 1)/2, where N is the number of identified stakeholders, the communication channels equal 190. 407 17. Performance reporting should generally provide information on all of the following except for which one? A. Scope B. Schedule C. Labor issues Quality - Correct answer C. Labor issues are not part of performance reporting. 18. You are the project manager of a project that will last 18 months and includes three different countries. As part of your communications management plan you've scheduled face-to-face meetings with the project team and you're utilizing web conferencing software for the virtual team. Based on this information, the process of sending information from the project manager to the project team is called what? A. Functioning B. Matrixing C. Blended communications D. Transmitting - Correct answer D. When information is sent; it is considered to be transmitted regardless of the technology involved. 19. George is the project manager of the 7YH Project. In this project, George considers the relationship between himself and the customer to D. Variance meetings - Correct answer C. Planning meetings are used to create the risk management plan. The project manager, project team leaders, key stakeholders, and other individuals with the power to make decisions regarding risk management attend the meetings. 3. You are the project manager of the GHK Project. You and the manufacturer have agreed to substitute the type of plastic used in the product to a slightly thicker grade should there be more than 7 percent error in production. The thicker plastic will cost more and require the production to slow down, but the errors should diminish. This is an example of which of the following? A. Threshold B. Tracking C. Budgeting D. JIT manufacturing - Correct answer A. An error value of 7 percent represents the threshold the project is allowed to operate under. Should the number of errors increase beyond 7 percent, the current plastic will be substituted. 4. You are a project manager consultant for the Allen T1 Company and you're helping them create a risk management plan for their project management office. You're explaining the concept of risk tolerance and how it affects the risk management policies. An organization's risk tolerance is also known as what? A. The utility function B. Herzberg's theory of motivation C. Risk acceptance D. The risk-reward ratio - Correct answer A. The utility function describes an organization's willingness to tolerate risk. 5. The customers of the project have requested additions to the project scope. The project manager notifies you that additional risk planning will need to be added to the project schedule. Why? A. The risk planning should always be the same amount of time as the activities required by the scope change. B. Risk planning should always occur whenever the scope is adjusted. C. Risk planning should only occur at the project manager's discretion. D. The project manager is incorrect. Risk planning does not need to happen at every change in the project. - Correct answer B. When the scope has been changed, the project manager should require risk planning to analyze the changes for risks to the project's success. 6. Jason is the project manager for his organization and he's working with his project team to identify and analyze project risks. Jason begins to create a risk register as part of this process, but his team doesn't understand what a risk register is or its purpose. Which one of the following best describes the risk register? A. It documents all of the outcomes of the other risk management processes. B. It's a document that contains the initial risk identification entries. C. It's a system that tracks all negative risks within a project. D. It's part of the project's project management information system (PMIS) for integrated change control. - Correct answer A. The risk register documents all of the outcomes of the other risk management processes. 7. You are a project management consultant for the Steinberg Organization and you're helping them categorize risks they may encounter in their projects. For starters, you identify some basic risk categories but your client wants to see some examples of these categories. You tell them, for example, that include(s) fire, theft, or injury, and offer(s) no chance for gain. A. Business risks B. Pure risks C. Risk acceptance D. Life risks - Correct answer B. Pure risks are the risks that could threaten the safety of the individuals on the project. 8. Complete this sentence: A project risk is a(n) occurrence that can affect the project for good or bad. A. Known B. Potential C. Uncertain D. Known unknown - Correct answer C. Risks are not planned; they are left to chance. probability. Which risk analysis technique provides the project manager with a risk ranking? A. Quantifiable B. Qualitative C. The utility function D. SWOT analysis - Correct answer B. The risk ranking is based on the very high, high, medium, low, and very low attributes of the identified risks. 14. A table of risks, their probability, impact, and a number representing the overall risk score is called a . A. Risk table B. Probability-impact matrix C. Quantitative matrix D. Qualitative matrix - Correct answer B. A table of risks, their probability, and impact equate to a risk score, and is a risk probability- impact matrix. 15. The water sanitation project manager has determined that the risks associated with handling certain chemicals are too high. He has decided to allow someone else to complete this portion of the project, and so has outsourced the handling and installation of the chemicals and filter equipment to an experienced contractor. This is an example of which of the following? A. Avoidance B. Acceptance C. Mitigation D. Transference - Correct answer D. Because the risk is not eliminated but transferred to someone else or another entity, it is considered transference. 16. A project manager and the project team are actively monitoring the pressure gauge on a piece of equipment. Sarah, the engineer, recommends a series of steps to be implemented should the pressure rise above 80 percent. The 80 percent mark represents what? A. An upper control limit B. The threshold C. Mitigation D. A work-around - Correct answer B. The 80 percent mark is a threshold. A is incorrect. An upper control limit is a boundary for quality in a control chart. 17. You are the project manager for your organization and you're working with the project team to identify the project risks, rank the risks on probability and impact, and then create a risk contingency reserve. As part of these processes you want to explore multiple scenarios of risk events in the project so you're utilizing different tools to analyze the project risk. Based on this information, which of the following can determine multiple scenarios, given various risks and the probability of their impact? A. A decision tree B. The Monte Carlo technique C. A Pareto chart D. A Gantt chart - Correct answer B. The Monte Carlo technique can reveal multiple scenarios and examine the risks and probability of impact. 1. You are the project manager of the Adams Construction Project. Some of the work in the project contains pure risk that you're not willing to accept. You decided to mitigate the pure risks in this project. Which of the following may be used as a risk mitigation tool? A. The vendor proposal B. The contract C. The quotation D. Project requirements - Correct answer B. Contracts can be used as a risk mitigation tool. Procurement of risky activities is known as transference; the risk does not disappear, but the responsibility for the risk is transferred to the vendor. 2. You are the project manager for the 89A Project. You have created a contract for your customer. The contract must have what two things? A. An offer and consideration B. Signatures and the stamp of a notary public C. Value and worth of the procured item D. An invoice from the vendor - Correct answer C. A purchase order is an example of a unilateral contract. 7. You are a project management consultant for the Hopson Company and you're working with them to determine the best vendor and contract choice for a portion of their project. The purpose of a contract is to distribute between the buyer and seller a reasonable amount of what? A. Responsibility B. Risk C. Reward D. Accountability - Correct answer B. A fair contract shares a reasonable amount of risk between the buyer and the seller. 8. You are the project manager of the Communications Projects for your organization. Management has stressed that you use privity throughout this project. Privity is what? A. The relationship between the project manager and a known vendor B. The relationship between the project manager and an unknown vendor C. The contractual, confidential information between customer and vendor D. The professional information regarding the sale between customer and vendor - Correct answer C. Privity is a confidential agreement between the buyer and seller. 9. Sammy is the project manager of the DSA Project. He is considering proposals and contracts presented by vendors for a portion of the project work. Of the following, which contract is least risky to the DSA Project from Sammy's perspective? A. Cost plus fixed fee B. Cost plus percentage of cost C. Cost plus incentive fee D. Fixed-price - Correct answer D. A fixed-price contract contains the least amount of risk for a buyer. The seller assumes all of the risk. 10. Bradley is the project manager of the Warehouse Remodeling Project for his company. He is in the process of determining which contracts to use in this project. His company is risk-averse so the correct choice of contract is important to Bradley. Of the following contract types, which one requires the seller to assume the risk of cost overruns? A. Cost plus fixed fee B. Cost plus incentive fee C. Lump-sum D. Time and materials - Correct answer C. A lump-sum contract provides a fixed fee to complete the contract; the seller absorbs any cost overruns. 11. Benji is the project manager of the PLP Project. He has hired an independent contractor for a portion of the project work. The contractor is billing the project $120 per hour plus materials. This is an example of what? A. Cost plus fixed fee B. Time and materials C. Unit price D. Lump-sum - Correct answer B. The contractor's rate of $120 per hour plus the cost of the materials is an example of a time and materials contract. 12. Mary is the project manager of the JHG Project. She has created a procurement statement of work (SOW) for a vendor. What project component is the procurement statement of work based on? A. The project scope statement B. The work breakdown structure (WBS) C. The scope baseline D. The WBS dictionary - Correct answer C. The statement of work is developed from the scope baseline. 13. You are the project manager for a software development project for an accounting system that will operate over the Internet. Based on your research, you have discovered that it will cost you $25,000 to write your own code. Once the code is written, you estimate you'll spend $3,000 per month updating the software with client information, government regulations, and maintenance. A vendor has proposed to write the code D. The project manager creates and selects the bid. - Correct answer B. Procurement documents detail the requirements for the work to ensure complete proposals from sellers. 17. You are the project manager of the SRQ City Network Project for your company. You will be managing the selection of several vendors to participate in this process and your project team wants to know when seller selection actually happens. In what process group does the select seller event happen? A. Initiating B. Planning C. Executing D. Closing - Correct answer C. The select seller event happens during the execution process group. The process is the conduct procurement process and is based primarily on the outcomes of the procurement planning process. 18. You have an emergency on your project. You have hired a vendor who is to start work immediately. What contract is needed now? A. T&M B. Fixed-price C. Letter contract D. Incentive contract - Correct answer C. For immediate work, a letter contract may suffice. The intent of the letter contract is to allow the vendor to get to work immediately to solve the project problem. 19. You are the project manager for a seller and are managing another company's project. Things have gone well on the project, and the work is nearly complete. There is still a significant amount of funds in the project budget. The buyer's representative approaches you and asks that you complete some optional requirements to use up the remaining budget. You should do what? A. Negotiate a change in the contract to take on the additional work. B. Complete a contract change for the additional work. C. Gain the approval of the project stakeholder for the requested work. D. Deny the change because it was not in the original contract. - Correct answer C. Any additional work is a change in the project scope. Changes to the project scope should be approved by the mechanisms in the contract change control system. The stakeholder needs to approve the changes to the project scope. 20. There are some risks that you can do little about. In your most recent project, for example, a tornado has wrecked your construction project. The tornado is known as what? A. A force majeure B. A risk transference C. Direct costs D. An unknown unknown - Correct answer A. Force majeure, sometimes called "an act of God," is a natural disaster that can wreck a project. 1. You are the project manager of the GUY Project for your organization. This project has recently been chartered and you're starting the process of stakeholder identification. In this process, you're working with your project team, some of the known stakeholders, and your project sponsor. Which one of the following inputs will you NOT need for the stakeholder identification process? A. Organizational process assets B. Communications management plan C. Procurement documents D. Project charter - Correct answer B. The communications management plan is not an input to the stakeholder identification process. 2. Beth is the project manager for a large health care project. She is working with the project sponsor to define the steps she'll use to perform stakeholder analysis. Which of the following correctly defines the steps for stakeholder analysis? A. Identify and document the stakeholder information, create a communications management plan, plan for stakeholder management. B. Identify and document the stakeholder information, prioritize and classify the stakeholders, create the communications management plan for stakeholder management. C. Identify and document the stakeholder information, prioritize and classify the stakeholders, plan for stakeholder management. D. Create a focus group for known stakeholders, identify and document the stakeholder information, prioritize and classify the stakeholders, the stakeholders needs, wants, and expectations, and helps you classify stakeholder objectives and priorities. 6. Terry is the project manager of the ARB project for his company. Terry approaches Scott for his insight about the schedule for releasing the product the project will create. Scott doesn't know anything about the project Terry is working on and is surprised to learn about the product. What type of stakeholder is Scott? A. Unaware B. Uninformed C. Neutral D. Sensitive - Correct answer A. Scott is an unaware stakeholder. Scott doesn't know about the project and the effect the project may have on him. 7. You are a project management consultant for your company and you're meeting the stakeholders for the first time. Mary, a stakeholder, tells you that she hates the project and she hopes that it fails miserably. What type of stakeholder is Mary? A. Resistant B. Unhappy C. Honest D. Defiant - Correct answer A. Mary is a resistant stakeholder. Mary, the stakeholder, knows about the project and doesn't want the change the project will bring. 8. You are the project manager of the HQL Project for your company. Henry, a stakeholder, is in favor of your project and he's working with you to express the importance of the project. Henry has offered to help with the project, communicate with other stakeholders, and host status meetings. What type of stakeholder is Henry? A. Supportive B. Cheerleader C. Contractual D. Leading - Correct answer D. Henry is considered to be a leading stakeholder. Henry, the stakeholder, knows about the project, is supportive of the change the project may bring about, and is working to make the project successful. 9. Sammy is the project manager of the KHG Project. Some of the stakeholder in this project are opposed to the project, some are in favor of the project, and some stakeholders are neutral. Management has asked Sammy to create a chart that shows the current status of engagement for each stakeholder and the desired level of engagement for each stakeholder. What type of chart is management asking for? A. Stakeholder engagement mapping B. Stakeholder engagement control chart C. Stakeholder histogram D. Stakeholder engagement assessment matrix - Correct answer D. Management is asking Sammy to create a stakeholder engagement assessment matrix to see where stakeholder engagement is now and where it should be in the future. 10. You are the project manager of the GUY Project for your company and you're working with your project team on some stakeholder issues. You want to examine the interrelationships among the project stakeholders for better communications. What project management plan will you refer to? A. Project communications management plan B. Project stakeholder management plan C. Project stakeholder register D. Project staffing management plan - Correct answer B. The stakeholder management plan defines several things to the project manager about the stakeholders, including information about the interrelationships among the project stakeholders. 11. Holly is a new project manager and she's confused about the need for the change log and how it relates to the stakeholder engagement. Why is the change log an input to the management stakeholder engagement process? A. Because it documents any changes to the stakeholder contact information B. Because it documents any changes to the stakeholder register C. Because it communicates changes to the stakeholders D. Because it communicates changes about the stakeholders to management - Correct answer C. The change log will help Holly manage 16. Ned is the project manager of the NHQ Project and he's meeting with a few key stakeholders to determine their roles, interests, concerns, influence, and attitude about the project. What type of meeting is Ned hosting? A. Kickoff meeting B. Stakeholder classification meeting C. Profile analysis meeting D. Stakeholder status meeting - Correct answer C. This is an example of a profile analysis meeting. Ned is learning and documenting as much as he can about the stakeholders to better engage them in the project. 17. What type of communication is happening in a meeting with several stakeholders exchanging ideas? A. Interactive B. Push-pull C. Conferring D. Cooperative - Correct answer A. This is an example of interactive communications. This type of communication means that information is happening among stakeholders, like in a forum or meeting. 18. You are the project manager of a large construction project. You have created a website that allows the different functional manager to log in to a secured area, run queries, and generate reports on the time, cost, scope, changes, risks, and human resource aspects of your project. What type of communication is this? A. Pull B. Push C. Conferring D. Static - Correct answer A. This is an example of pull communication because the functional managers are retrieving information from your web server. 19. Which one of the following examples best describes a push communication? A. A blog about the project B. A secured blog for functional managers C. A project newsletter for the stakeholders from the project manager D. The project management plan - Correct answer C. Push communication means that one person is sending out the information to other people. Of all the choices, the newsletter from the project manager to the project stakeholders is the best example of a push communication. 20. Your project has 45 stakeholders as of today. You've just learned that next week 29 new stakeholders will be joining the project. How many more communication channels will you have next week? A. 406 B. 990 C. 1711 D. 2701 - Correct answer C. To solve this problem, you'll have to use the communications channel formula of N(N-1)/2, where N represents the number of stakeholders. You'll first have to find the current number of communication channels, which is 990. Then, you'll find the channels with added stakeholders, which is 2701. Finally, you'll find the difference of 2701 and 990, which is 1711 more communication channels.