Quality Management Tools and Project Management Techniques, Exams of Nursing

Download Quality Management Tools and Project Management Techniques and more Exams Nursing in PDF only on Docsity! MAN4853Project Management Final Exam Study Guide- Latest Update 2024 1. You are the project manager for the BBB Project. Stacy, a project team member, is confused about what QA is. Which of the following best describes QA? A. QA is quality assurance for the overall project performance. B. QA is quality acceptance according to scope verification. C. QA is quality assurance for the project deliverable. D. QA is quality assurance for the project stakeholders. - Correct answer QA is concerned with overall project quality performance. 2. You are the project manager for the Photo Scanning Project. This project is similar to another project you have completed. Your project is to electronically store thousands of photos for your city's historical society. Quality is paramount on this project. Management approaches you and asks why you have devoted so much of the project time to planning. Your response is which of the following? A. This is a first-time, first-use project, so more time is needed for planning. B. Planning for a project of this size, with this amount of quality, is mandatory. C. Quality is planned into a project, not inspected in. D. Quality audits are part of the planning time. - Correct answer C. Of all the choices presented, this is the best answer. Quality is planned into the project, and the planning requires time. 3. You are the project manager for the recently initiated Floor Installation Project. Today you plan to meet with your project team to ensure that the project is completed with no deviations from the project requirements. This process is which of the following? A. Quality planning B. Quality management MAN4853 Project Management Final Exam Study Guide- Latest Update C. Quality control D. Quality assurance - Correct answer A. Quality planning should be completed prior to the work beginning—and should thereafter be revisited as needed. 4. You are the project manager for the ASE Project, which must map to industry standards in order to be accepted by the customer. You and your team have studied the requirements and have created a plan to implement the deliverables with the appropriate level of quality. What is this process called? A. Quality planning B. Quality management C. Quality control D. Quality assurance - Correct answer A. Quality planning is the process of creating a plan to meet the requirements of quality. 5.Juan is the project manager for his organization and he's asked Beth, a project team member, to help him create a fishbone diagram. Beth doesn't know what this is and asks for your help. A fishbone diagram is the same as a(n) diagram. A. Ishikawa B. Pareto C. Flow D. Control - Correct answer A. A fishbone diagram is the same as an Ishikawa diagram. 6. Management has asked you to define the correlation between quality and the project scope. Which of the following is the best answer? A. The project scope includes metrics for quality. B. Quality metrics are applied to the project scope. C. Quality is the process of completing the scope to meet stated or implied needs. D. Quality is the process of evaluating the project scope to ensure that quality exists. - Correct answer C. Quality, in regard to the project scope, is about completing the work as promised. MAN4853 Project Management Final Exam Study Guide- Latest Update C. A Pareto diagram D. A flowchart - Correct answer C. Management wants Mark to create a Pareto diagram. Recall that a Pareto diagram maps out the causes of defects and illustrates their frequency. 14. In the illustration to the right, what does the circled area represent? A. Out-of-control data points B. In-control data points C. The Rule of Seven D. Standard deviation - Correct answer C. The circled area shows seven consecutive sampling results, all on one side of the mean. This is known as the Rule of Seven and is an assignable cause. 15. You are an IT project manager and are working with the project team to determine the best computer system for the project. You and the project team decide to measure the performance of both systems to determine which one performs best. This is an example of which one of the following? A. Cost-benefit analysis B. Benchmarking C. Design of experiments D. Determining the cost of quality - Correct answer B. This is an example of benchmarking because the project team is comparing one system to another. 16. A project manager has elected not to enforce safety measures on his construction project. One of the project team members has been injured because of this oversight, and the job site is closed until an investigation into the lack of safety measures is completed. The project will now likely be late, be fined for the error, and lose credibility with the customer. This is an example of which one of the following? A. Risk B. Trigger C. Cost of poor quality D. Cost of quality - Correct answer C. This is an example of the cost of poor quality. 17. Your organization uses total quality management as part of its quality assurance program. Maria, a leader in your organization's quality assurance program, informs you that she will be reviewing your MAN4853 Project Management Final Exam Study Guide- Latest Update project to determine if your project management activities comply with the total quality management program. This is an example of which one of the following? A. Process analysis B. Quality control mechanism C. Enterprise environmental factors D. Quality audit - Correct answer D. This is an example of a quality audit to confirm that your project is adhering to the quality assurance program established within your organization. 18. In the illustration to the right, what does the circled area represent? A. Out-of-control data points B. In-control data points C. The Rule of Seven D. Standard deviation - Correct answer A. The circled area shows out-of-control data points. 19. You are the project manager for a plastics manufacturer. You would like to illustrate the categories of quality failure within your project so that you and your project team can attack the largest areas of failure first. This type of chart is known as which one of the following? A. A control chart B. An Ishikawa diagram C. A Pareto diagram D. A flowchart - Correct answer C. You want to create a Pareto diagram. 20. What is the type of chart to the right called? A. A Pareto diagram B. A Control chart C. A Fishbone D. An Ishikawa - Correct answer A. This is a Pareto diagram. MAN4853 Project Management Final Exam Study Guide- Latest Update 1. You are the project manager for the JHG Project. This project requires coordination with the director of manufacturing, HR, the IT department, and the CIO. This is an example of what type of input to organizational planning? A. Organizational interfaces B. Technical interfaces C. Interpersonal interfaces D. Human resource coordination - Correct answer A. The reporting interfaces for this project—the director of manufacturing, HR, the IT department, and the CIO—are examples of the organizational interfaces. 2. You are the project manager of the Newton Construction Project. This project will use internal and external employees on your project team. Your project requires an electrician at month 8. This is an example of which of the following? A. Organizational interfaces B. Staffing requirements C. Contractor requirements D. Resource constraints - Correct answer B. Because the project requires the electrician, a project role, this is a staffing requirement. 3. You are the project manager of the PUY Project. This project requires a chemical engineer for seven months of the project, although there are no available chemical engineers within your department. This is an example of which of the following? A. Organizational interfaces B. Staffing requirements C. Contractor requirements D. Resource constraints - Correct answer B. The project needs the resource of the chemical engineer to be successful. When the project needs a resource, it is a staffing requirement. 4. You are the project manager in an organization with a weak matrix. Your project team will come from three different lines of business within the MAN4853 Project Management Final Exam Study Guide- Latest Update A. Management by exception B. The halo effect C. Management by objectives D. McGregor's Theory of X and Y - Correct answer B. The halo effect is the assumption that because the person is good at a technology, he would also be good at managing a project dealing with that said technology. 11. You are the project manager of the Holson Implementation Project for your company. It's come to your attention that three of your project team members are in a disagreement about the direction the project work should take. This disagreement is stalling the project schedule and causing the other project team members to become uncomfortable. You need to resolve this situation quickly and professionally. Which problem-solving technique is the best for most project management situations? A. Collaborating and Problem Solving B. Compromising C. Forcing D. Avoiding - Correct answer A. Collaborating and Problem Solving is the best problem-solving technique because it meets the problem directly. 12. Harold is an outspoken project team member. All of the project team members respect Harold for his experience with the technology, but often things have to go in Harold's favor, otherwise the team's in for a bumpy ride. During a discussion on a solution, a project team member waves her arms and says, "Fine, Harold, do it your way." This is an example of which of the following? A. A win-win solution B. A leave-lose solution C. A lose-lose solution D. A yield-lose solution - Correct answer D. When Harold always has to win an argument and team members begin to give in to Harold's demands simply to avoid the argument rather than finding an accurate solution, this is a yield-lose situation. 13. You are the project manager for the GBK Project. This project affects a line of business, and the customer is anxious about the success of the project. Which of the following is likely not a top concern for the customer? MAN4853 Project Management Final Exam Study Guide- Latest Update A. Project priorities B. Schedule C. Cost D. Personality conflicts - Correct answer D. Personality conflicts are likely a concern for the customer, but are not as important as project priorities, schedule, and cost. The customer hired your company to solve the technical issues. 14. There are several management theories that you should understand for your PMI exam and for your role as a project manager. Which theory believes that workers need to be involved with the management process? A. McGregor's Theory of X and Y B. Ouchi's Theory Z C. Herzberg's Theory of Motivation D. Expectancy Theory - Correct answer B. Ouchi's Theory Z states that workers need to be involved with the management process. 15. You need a method to keep workers motivated and inspired on your project. This project has many conditions that the project team sees as unfavorable, but they do like you as a project manager. states that as long as workers are rewarded, they will remain productive. A. McGregor's Theory of X and Y B. Ouchi's Theory Z C. Herzberg's Theory of Motivation D. Vroom's Expectancy Theory - Correct answer D. Vroom's Expectancy Theory describes how people will work based on what they expect in return. If people are rewarded because of the work they complete, and they like the reward (payment), they will continue to work. 16. You are the project manager for Industrial Lights Project. You have been hired by your organization specifically because of your vast experience with the technology and with projects of this nature. The project team is aware of your experience. You likely have what type of power on this project? MAN4853 Project Management Final Exam Study Guide- Latest Update A. Formal power B. Coercive power C. Expert power D. Referent power - Correct answer C. You, the project manager, have expert power on this project because of your experience with the technology and with projects that are similar in nature. 17. You are the project manager for GHB Project. You have served as a project manager for your organization for the past ten years. Practically all of your projects come in on time and on budget. The project team has worked with you in the past, and they consider you to be an expert project manager. They also like working with you. Given all of this, you likely have what type of power on this project? A. Formal power B. Coercive power C. Expert power D. Referent power - Correct answer D. This is referent power because the project team knows the project manager personally. 18. You are the project manager for your organization and it's come to your attention that some of the project team members are in disagreement with the senior network engineer about the installation of some equipment. You need to resolve this situation quickly before the project stalls any longer. Which of the following is an example of coercive power? A. A project manager who has lunch with the project team every Thursday B. A project manager who will openly punish any team member who is late with an activity C. A project manager who has worked with the technology on the project for several years D. A project manager who is friends with all of the project team members - Correct answer B. Coercive power is the formal authority a project manager wields over the project team. 19. Mike is the project manager for a project with a very tight schedule. The project is running late, and Mike feels that he does not have time to consider all the possible solutions that two team members are in disagreement over. He quickly decides to go with the team member with the largest amount of seniority. This is an example of which of the following? A. Problem solving B. Compromising MAN4853 Project Management Final Exam Study Guide- Latest Update C. The project team members D. The project customers - Correct answer A. The project sponsor is the source of the memo, since this is the sender of the message. 7. Beth is a project manager for her organization and she is working with the stakeholders to develop a communications management plan. She wants to acknowledge the assumptions and constraints in the project. Which one of the following is an example of a project communication constraint? A. Ad-hoc conversations B. Demands for formal reports C. Stakeholder management D. Team members in different geographical locales - Correct answer D. Team members who are not located physically close together can be a communications constraint, since it can be tougher to communicate when distance between team members exists. 8. Project managers can present project information in many different ways. Which one of the following is not a method a project manager can use to present project performance? A. Histograms B. S-curves C. Bar charts D. RACI charts - Correct answer D. RACI charts do not show project performance, but instead accountability of the resources involved in the project. 9. There are many terms that you'll need to know for your PMI examination that deal with project communications. Of the following, which term describes the pitch and tone of an individual's voice? A. Paralingual B. Feedback C. Effective listening D. Active listening - Correct answer A. Paralingual is a term used to describe the pitch and tone of a voice. MAN4853 Project Management Final Exam Study Guide- Latest Update 10. You are the project manager of the KMH Project. This project is slated to last eight years. You have just calculated EVM and have a cost variance (CV) of -$3,500, which is outside of the acceptable thresholds for your project. What type of report is needed for management? A. Progress report B. Forecast report C. Exception report D. Trends report - Correct answer C. An exception report is typically completed when variances exceed a given limit. 11. You are presenting your project performance to your key stakeholders. Several of the stakeholders are receiving phone calls during your presentation, and this is distracting people from your message. This is an example of what? A. Noise B. Negative feedback C. Outside communications D. Message distracter - Correct answer A. Noise is the correct answer, since their phone calls are distracting from your message. 12. You are the project manager for the OOK Project. You will be hosting project meetings every week. Of the following, which one is not a valid rule for project meetings? A. Schedule recurring meetings as soon as possible. B. Allow project meetings to last as long as needed. C. Distribute meeting agendas prior to the meeting start. D. Allow the project team to have input to the agenda. - Correct answer B. Project meetings should have a set time limit. 13. What percentage of a message is sent through nonverbal communications, such as facial expressions, hand gestures, and body language? A. Greater than 50 percent B. 30 to 40 percent C. 20 to 30 percent MAN4853 Project Management Final Exam Study Guide- Latest Update D. 10 to 20 percent - Correct answer A. Greater than 50 percent of a message is sent through nonverbal communications. 14. Gary is the project manager of the HBA Update Project and his company has hired you as a project management consultant. Gary is confused about the timing of some of the project management processes. In particular, Gary doesn't understand the concept, purpose, and timing of the lessons learned documentation. He asks for your help. When does lessons learned identification take place? A. At the end of the project B. At the end of each project phase C. Throughout the project life cycle D. Whenever a lesson has been learned - Correct answer C. Lessons learned takes place throughout the project life cycle, not just at the end of the project or its phases. 15. Gary is the project manager of the HBA Update Project and his company has hired you as a project management consultant. Gary is confused about the timing of some of the project management processes. He now has a good understanding of the lessons learned purpose, but he's still confused about why you've recommended that the project team participate in the lessons learned documentation, too. Why should a project team complete lessons learned documentation? A. To ensure project closure B. To show management what they've accomplished on the project C. To show the project stakeholders what they've accomplished on the project D. To help future project teams complete their projects more accurately - Correct answer D. Lessons learned documentation helps future project teams complete their projects with more efficiency and effectiveness. 16. You are the project manager for the PMU Project. Your project has 13 members. You have been informed that next week your project will receive the seven additional members you requested. How many channels of communication will you have next week? A. 1 B. 78 C. 190 D. 201 - Correct answer C. The project currently has 13 team members, and next week, seven additional team members will come aboard, thus making a total of 20 team members. Using the formula N(N - 1)/2, where N is the number of identified stakeholders, the communication channels equal 190. MAN4853 Project Management Final Exam Study Guide- Latest Update D. Variance meetings - Correct answer C. Planning meetings are used to create the risk management plan. The project manager, project team leaders, key stakeholders, and other individuals with the power to make decisions regarding risk management attend the meetings. 3. You are the project manager of the GHK Project. You and the manufacturer have agreed to substitute the type of plastic used in the product to a slightly thicker grade should there be more than 7 percent error in production. The thicker plastic will cost more and require the production to slow down, but the errors should diminish. This is an example of which of the following? A. Threshold B. Tracking C. Budgeting D. JIT manufacturing - Correct answer A. An error value of 7 percent represents the threshold the project is allowed to operate under. Should the number of errors increase beyond 7 percent, the current plastic will be substituted. 4. You are a project manager consultant for the Allen T1 Company and you're helping them create a risk management plan for their project management office. You're explaining the concept of risk tolerance and how it affects the risk management policies. An organization's risk tolerance is also known as what? A. The utility function B. Herzberg's theory of motivation C. Risk acceptance D. The risk-reward ratio - Correct answer A. The utility function describes an organization's willingness to tolerate risk. 5. The customers of the project have requested additions to the project scope. The project manager notifies you that additional risk planning will need to be added to the project schedule. Why? A. The risk planning should always be the same amount of time as the activities required by the scope change. B. Risk planning should always occur whenever the scope is adjusted. C. Risk planning should only occur at the project manager's discretion. MAN4853 Project Management Final Exam Study Guide- Latest Update D. The project manager is incorrect. Risk planning does not need to happen at every change in the project. - Correct answer B. When the scope has been changed, the project manager should require risk planning to analyze the changes for risks to the project's success. 6. Jason is the project manager for his organization and he's working with his project team to identify and analyze project risks. Jason begins to create a risk register as part of this process, but his team doesn't understand what a risk register is or its purpose. Which one of the following best describes the risk register? A. It documents all of the outcomes of the other risk management processes. B. It's a document that contains the initial risk identification entries. C. It's a system that tracks all negative risks within a project. D. It's part of the project's project management information system (PMIS) for integrated change control. - Correct answer A. The risk register documents all of the outcomes of the other risk management processes. 7. You are a project management consultant for the Steinberg Organization and you're helping them categorize risks they may encounter in their projects. For starters, you identify some basic risk categories but your client wants to see some examples of these categories. You tell them, for example, that include(s) fire, theft, or injury, and offer(s) no chance for gain. A. Business risks B. Pure risks C. Risk acceptance D. Life risks - Correct answer B. Pure risks are the risks that could threaten the safety of the individuals on the project. 8. Complete this sentence: A project risk is a(n) occurrence that can affect the project for good or bad. A. Known B. Potential C. Uncertain D. Known unknown - Correct answer C. Risks are not planned; they are left to chance. MAN4853 Project Management Final Exam Study Guide- Latest Update 9. Bradley is the project manager for his organization and he's working with his project team to identify risks. Some of the project team members are confused as to when risk identification should happen in the project. When should risk identification happen? A. As early as possible in the initiation process B. As early as possible in the planning process C. Throughout the product management life cycle D. Throughout the project life cycle - Correct answer D. Risk identification is an iterative process that happens throughout the project's life cycle. 10. You are the project manager of the KLJH Project. This project will last two years and has 30 stakeholders. How often should risk identification take place? A. Once at the beginning of the project B. Throughout the execution processes C. Throughout the project D. Once per project phase - Correct answer C. Risk identification happens throughout the project. Recall that planning is iterative: as the project moves toward completion, new risks may surface that call for identification and planned responses. 11. Ruth is a project management expert and consultant for businesses creating project management offices. Ruth's current client wants help to better identify risks. Which one of the following is an acceptable tool for risk identification? A. Decision tree analysis B. Decomposition of the project scope C. The Delphi Technique D. Pareto charting - Correct answer C. The Delphi Technique, an anonymous risk identification method, is the correct answer. 12. You are the project manager for a project that will create a new and improved web site for your company. Currently, your company has over 8 million users around the globe. You would like to poll experts within your organization with a simple, anonymous form asking about any foreseeable risks in the design, structure, and intent of the web site. With the collected information, subsequent anonymous polls are submitted to the group of experts. This is an example of . MAN4853 Project Management Final Exam Study Guide- Latest Update 2. You are the project manager for the 89A Project. You have created a contract for your customer. The contract must have what two things? A. An offer and consideration B. Signatures and the stamp of a notary public C. Value and worth of the procured item D. Start date and acceptance of start date - Correct answer A. Of all the choices presented, A is the best choice. Contracts have an offer and a consideration. 3. Britney is the project manager of the FTG Software Project. She's relying on the project scope to help her analyze the procurement needs of the project. The project scope statement can help a project manager create procurement details. Which one of the following best describes this process? A. The project scope statement defines the contracted work. B. The project scope statement defines the requirements for the contract work. C. The project scope statement defines the contracted work, which must support the requirements of the project customer. D. Both parties must have and retain their own copy of the product description. - Correct answer C. The project scope statement defines the details and requirements for acceptance of the project, serves as a valuable input to the process of determining what needs to be procured, and defines what the end result will be. When dealing with vendors to procure a portion of the project, the procured work must support the requirements of the project's customer. 4. Yolanda has outsourced a portion of a project to a vendor. The vendor has discovered some issues that will influence the cost and schedule of its portion of the project. How must the agreement be updated? A. As a new contract signed by Yolanda and the vendor. B. As directed by the contract change control system. C. As a memo and SOW signed by Yolanda and the vendor. D. Project management contracts have clauses that allow vendors to adjust their work according to unknowns. - Correct answer B. This is the best answer of all the choices presented. The contract change control system will determine the best route to incorporate the change. MAN4853 Project Management Final Exam Study Guide- Latest Update 5. You are creating a new contract for some procured work in the project. Your manager wants you to define how issues and claims will be resolved including the possibility of any lawsuits related to the procured work. The United States backs all contracts through which of the following? A. Federal law B. State law C. The court system D. Lawyers - Correct answer C. All contracts in the United States are backed by the U.S. court systems. 6. Terry is the project manager of the MVB Project. She needs to purchase a piece of equipment for her project. The accounting department has informed Terry that she needs a unilateral form of contract. Accounting is referring to which of the following? A. The statement of work (SOW) B. A legally binding contract C. A purchase order D. An invoice from the vendor - Correct answer C. A purchase order is an example of a unilateral contract. 7. You are a project management consultant for the Hopson Company and you're working with them to determine the best vendor and contract choice for a portion of their project. The purpose of a contract is to distribute between the buyer and seller a reasonable amount of what? A. Responsibility B. Risk C. Reward D. Accountability - Correct answer B. A fair contract shares a reasonable amount of risk between the buyer and the seller. 8. You are the project manager of the Communications Projects for your organization. Management has stressed that you use privity throughout this project. Privity is what? A. The relationship between the project manager and a known vendor B. The relationship between the project manager and an unknown vendor C. The contractual, confidential information between customer and vendor MAN4853 Project Management Final Exam Study Guide- Latest Update D. The professional information regarding the sale between customer and vendor - Correct answer C. Privity is a confidential agreement between the buyer and seller. 9. Sammy is the project manager of the DSA Project. He is considering proposals and contracts presented by vendors for a portion of the project work. Of the following, which contract is least risky to the DSA Project from Sammy's perspective? A. Cost plus fixed fee B. Cost plus percentage of cost C. Cost plus incentive fee D. Fixed-price - Correct answer D. A fixed-price contract contains the least amount of risk for a buyer. The seller assumes all of the risk. 10. Bradley is the project manager of the Warehouse Remodeling Project for his company. He is in the process of determining which contracts to use in this project. His company is risk-averse so the correct choice of contract is important to Bradley. Of the following contract types, which one requires the seller to assume the risk of cost overruns? A. Cost plus fixed fee B. Cost plus incentive fee C. Lump-sum D. Time and materials - Correct answer C. A lump-sum contract provides a fixed fee to complete the contract; the seller absorbs any cost overruns. 11. Benji is the project manager of the PLP Project. He has hired an independent contractor for a portion of the project work. The contractor is billing the project $120 per hour plus materials. This is an example of what? A. Cost plus fixed fee B. Time and materials C. Unit price D. Lump-sum - Correct answer B. The contractor's rate of $120 per hour plus the cost of the materials is an example of a time and materials contract. MAN4853 Project Management Final Exam Study Guide- Latest Update 18. You have an emergency on your project. You have hired a vendor who is to start work immediately. What contract is needed now? A. T&M B. Fixed-price C. Letter contract D. Incentive contract - Correct answer C. For immediate work, a letter contract may suffice. The intent of the letter contract is to allow the vendor to get to work immediately to solve the project problem. 19. You are the project manager for a seller and are managing another company's project. Things have gone well on the project, and the work is nearly complete. There is still a significant amount of funds in the project budget. The buyer's representative approaches you and asks that you complete some optional requirements to use up the remaining budget. You should do what? A. Negotiate a change in the contract to take on the additional work. B. Complete a contract change for the additional work. C. Gain the approval of the project stakeholder for the requested work. D. Deny the change because it was not in the original contract. - Correct answer C. Any additional work is a change in the project scope. Changes to the project scope should be approved by the mechanisms in the contract change control system. The stakeholder needs to approve the changes to the project scope. 20. There are some risks that you can do little about. In your most recent project, for example, a tornado has wrecked your construction project. The tornado is known as what? A. A force majeure B. A risk transference C. Direct costs D. An unknown unknown - Correct answer A. Force majeure, sometimes called "an act of God," is a natural disaster that can wreck a project. 1. You are the project manager of the GUY Project for your organization. This project has recently been chartered and you're starting the process of stakeholder identification. In this process, you're working with your project team, some of the known stakeholders, and your project sponsor. Which one of the following inputs will you NOT need for the stakeholder identification process? MAN4853 Project Management Final Exam Study Guide- Latest Update A. Organizational process assets B. Communications management plan C. Procurement documents D. Project charter - Correct answer B. The communications management plan is not an input to the stakeholder identification process. 2. Beth is the project manager for a large health care project. She is working with the project sponsor to define the steps she'll use to perform stakeholder analysis. Which of the following correctly defines the steps for stakeholder analysis? A. Identify and document the stakeholder information, create a communications management plan, plan for stakeholder management. B. Identify and document the stakeholder information, prioritize and classify the stakeholders, create the communications management plan for stakeholder management. C. Identify and document the stakeholder information, prioritize and classify the stakeholders, plan for stakeholder management. D. Create a focus group for known stakeholders, identify and document the stakeholder information, prioritize and classify the stakeholders, plan for stakeholder management. - Correct answer C. Of all the choices presented, C is the best answer. Stakeholder identification starts with the project manager identifying and documenting the stakeholders' contact information, knowledge, expectations of the project, and their level of influence over project decisions. Then, the project manager must prioritize and classify stakeholders based on their power, influence, expectations, and concerns for the project. Finally, Beth should plan for managing the stakeholders based on possible negative or positive scenarios in the project that may affect the stakeholders. 3. You are the project manager for your organization. Management has asked you to create a stakeholder classification model to show the amount of authority stakeholders have over project decisions in relation to how much their political capital and position in the company could affect the project. What type of stakeholder classification model should you create? A. A power and influence grid B. A RAM matrix C. An influence and impact grid D. A RACI chart - Correct answer A. Management is asking you to create a power/influence grid. Evaluating the amount of power and influence a stakeholder has over the project will determine where the stakeholder is placed on the grid. Stakeholders with high power and high influence are top priority. MAN4853 Project Management Final Exam Study Guide- Latest Update Stakeholders with little power and influence are still considered, but they have less priority than other stakeholders in the project. 4. Henry has been tasked to create a salience model for his project. This model defines three characteristics for project stakeholders. Which one of the following is NOT one of the three characteristics of the stakeholders mapped in the salience model? A. Power B. Urgency C. Legitimacy D. Influence - Correct answer D. A salience model plots out a person's power, urgency, and legitimacy in the project. It does not include their influence. 5. You are the project manager of a large technology project for your company. This project will span the United States and parts of Europe. There are key stakeholders in all countries represented. As part of your stakeholder analysis you'd like to create a document that captures all of the stakeholders' contact information, assessment information, and classification in the project. What type of document are you creating? A. Stakeholder directory B. Stakeholder management plan C. Stakeholder register D. Stakeholder communications matrix - Correct answer C. You are creating a stakeholder register. The stakeholder register is the only output of stakeholder identification. It's a log of all the stakeholder information you've gathered in the project. It will help you communicate with project stakeholders, ensure that you understand the stakeholders needs, wants, and expectations, and helps you classify stakeholder objectives and priorities. 6. Terry is the project manager of the ARB project for his company. Terry approaches Scott for his insight about the schedule for releasing the product the project will create. Scott doesn't know anything about the project Terry is working on and is surprised to learn about the product. What type of stakeholder is Scott? A. Unaware B. Uninformed C. Neutral MAN4853 Project Management Final Exam Study Guide- Latest Update D. Influence - Correct answer C. Conflict resolution is an interpersonal skill a project manager will need to engage and manage stakeholders' interests in the project. 13. Just as you need interpersonal skills, you'll also need management skills to effectively engage the stakeholders in the project. Which one is a management skill? A. Trustworthiness B. Active listening C. Influence D. Conflict resolution - Correct answer C. Influence is considered a management skill because you'll need to persuade people to buy in and support the project. 14. As a PMP and CAPM candidate, you should be familiar with the inputs, tools and techniques, and outputs of the project management process. The management of stakeholder engagement creates five outputs. Which one of the following is not an output of the process? A. An issue log B. Change requests C. Project management plan updates D. Project schedule for stakeholder communications - Correct answer D. The schedule for stakeholder communications is more likely a part of the project communications management plan. 15. You are coaching several new project managers on effective control of stakeholder engagement. The project managers are confused as to why the change requests come from this project. What is the most likely type of change that will come from controlling stakeholder engagements? A. Technology change B. Errors or omissions in requirements C. External changes D. Corrective actions - Correct answer D. Defects are changes that have already happened because the defect is different than what was planned in the project. A defect to be solved requires a change through a corrective action to get the results back in alignment with the project scope. MAN4853 Project Management Final Exam Study Guide- Latest Update 16. Ned is the project manager of the NHQ Project and he's meeting with a few key stakeholders to determine their roles, interests, concerns, influence, and attitude about the project. What type of meeting is Ned hosting? A. Kickoff meeting B. Stakeholder classification meeting C. Profile analysis meeting D. Stakeholder status meeting - Correct answer C. This is an example of a profile analysis meeting. Ned is learning and documenting as much as he can about the stakeholders to better engage them in the project. 17. What type of communication is happening in a meeting with several stakeholders exchanging ideas? A. Interactive B. Push-pull C. Conferring D. Cooperative - Correct answer A. This is an example of interactive communications. This type of communication means that information is happening among stakeholders, like in a forum or meeting. 18. You are the project manager of a large construction project. You have created a website that allows the different functional manager to log in to a secured area, run queries, and generate reports on the time, cost, scope, changes, risks, and human resource aspects of your project. What type of communication is this? A. Pull B. Push C. Conferring D. Static - Correct answer A. This is an example of pull communication because the functional managers are retrieving information from your web server. 19. Which one of the following examples best describes a push communication? A. A blog about the project B. A secured blog for functional managers C. A project newsletter for the stakeholders from the project manager MAN4853 Project Management Final Exam Study Guide- Latest Update D. The project management plan - Correct answer C. Push communication means that one person is sending out the information to other people. Of all the choices, the newsletter from the project manager to the project stakeholders is the best example of a push communication. 20. Your project has 45 stakeholders as of today. You've just learned that next week 29 new stakeholders will be joining the project. How many more communication channels will you have next week? A. 406 B. 990 C. 1711 D. 2701 - Correct answer C. To solve this problem, you'll have to use the communications channel formula of N(N-1)/2, where N represents the number of stakeholders. You'll first have to find the current number of communication channels, which is 990. Then, you'll find the channels with added stakeholders, which is 2701. Finally, you'll find the difference of 2701 and 990, which is 1711 more communication channels. MAN4853 Project Management Final Exam Study Guide- Latest Update