Interpersonal Communication: Terms and Definitions, Quizzes of Organization Behaviour

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TERM 1 Communication DEFINITION 1 evoking of a shared or common meaning in another person TERM 2 interpersonal communication DEFINITION 2 occurs between two or more people in an organization TERM 3 4 key elements of interpersonal communication DEFINITION 3 Communicator Receiver Perceptual screen Message TERM 4 Communicator DEFINITION 4 the person originating the message TERM 5 Receiver DEFINITION 5 the person receiving the message interpret and understand the message TERM 6 Perceptual screens DEFINITION 6 windows through which we interact with people in the world TERM 7 influences of perceptual screens DEFINITION 7 message quality accuracy clarity TERM 8 Factors affecting perceptual screen DEFINITION 8 age gender values beliefs past experiences cultural influences individual needs TERM 9 Message DEFINITION 9 contains the thoughts and feelings the communicator intends to evoke in the receiver TERM 10 Primary component of a message DEFINITION 10 Content (words, ideas, symbols and concepts) Affect (feelings, emotions) TERM 21 Emphasis placed during reflective listening DEFINITION 21 emphasizes the personal elements of the communication process emphasizes the feelings communicated in the message emphasizes responding to, not leading the communicator TERM 22 four level of verbal response DEFINITION 22 Affirming Contact Paraphrasing the expressed thoughts and feelings Clarifying the implicit Reflecting "core" feelings TERM 23 Nonverbal behavior that are useful in reflective listening DEFINITION 23 silence eye-contact TERM 24 Function of Affirming contact DEFINITION 24 to communicate attentiveness, not necessarily agreement TERM 25 Statements used to express Affirming contact DEFINITION 25 I see Uh-huh Yes, i understand TERM 26 Function of Paraphrasing the expressed DEFINITION 26 reflects to the speaker the thoughts and feelings of the speaker enables the receiver to build greater empathy, openness, and acceptance into the relationship while ensuring the accuracy of the communication process TERM 27 Function of clarifying the implicit DEFINITION 27 Clarifying implicit thoughts and feelings shift the focus back to the problem TERM 28 Function of reflecting "Core" feeling DEFINITION 28 reflecting the core feelings that the speaker may be experiencing exercise caution and care in reflecting core feelings to a speaker The speaker might not want those feelings brought to awareness TERM 29 Silence DEFINITION 29 Cause discomfort and be a sign or source of embarrassment Can help speaker and listener in reflective listening TERM 30 Eye Contact DEFINITION 30 open up a relationship and improve communication between two people Moderate direct eye contact - communicates openness and affirmation without causing intimidating effect TERM 31 Two-way communication DEFINITION 31 interactive form of communication in which there is an exchange of thoughts, feelings, or both and through which shared meaning often occurs Problem solving Decision making TERM 32 One-way communication DEFINITION 32 a person sends a message to another person and no feedback, questions or interaction follow Giving instruction Giving direction TERM 33 Advantage of One-way communication DEFINITION 33 Faster TERM 34 Disadvantages of one-way communication DEFINITION 34 less accuratelack of efficiency TERM 35 Five keys to effective supervisory communication DEFINITION 35 Expressive speakers Empathetic listener Persuasive leaders Sensitive to feelings Informative managers TERM 46 Non-defensive communication DEFINITION 46 assertive, direct, powerful form of communication TERM 47 Two basic patterns of defensive communication at work DEFINITION 47 Subordinate defensiveness Dominant defensiveness TERM 48 Subordinate defensiveness DEFINITION 48 passive, submissive, withdrawing behavior people with low self-esteem "you are right , and i am wrong" TERM 49 Dominant defensiveness DEFINITION 49 active, aggressive, attacking behavior and offensive in nature "I am right, you are wrong" Eg. Larry Ellison TERM 50 Defensive tactics of an employer DEFINITION 50 Power play (domination and control, do this or lose this ) Put-down (to gain upper hand in relationship_ Labeling (portray another person as abnormal or deficient) Raising doubt (doubts a person's ability, values, preferential orientation) TERM 51 Defensive tactics of an employee DEFINITION 51 Misleading (Selective presentation of information) Scapegoating (shifting responsibility to wrong person) Hostile jokes Deception (lying, image differs from truth) TERM 52 Advantages of Non-defensive communication DEFINITION 52 speaker exhibits self-control and self-possession without rejecting the listener help build and enhance relationship at work TERM 53 Non-verbal communication DEFINITION 53 includes all elements of communications that do not involve words TERM 54 4 basic kinds of non-verbal communication DEFINITION 54 proxemics kinesics facial and eye behavior paralanguage TERM 55 Proxemics DEFINITION 55 the study or an individual's perception and use of space, including territorial space intimate distance personal distance social distance public distance TERM 56 Kinesics DEFINITION 56 the study of body movements, including posture TERM 57 Facial and eye behavior DEFINITION 57 rich source of nonverbal communication Eye contact may having different meaning in other countries TERM 58 Paralanguage DEFINITION 58 consists of variations in speech (pitch, loudness, tempo, tone, duration, laughing and crying) TERM 59 communicative disease DEFINITION 59 the absence of heartfelt communication in human relationships leads to loneliness and social isolation TERM 60 Healthy communication involves DEFINITION 60 positive emotional competence healthy internal dialogue between thoughts, feelings, ideas and emitions Trust and truthfulness